Recreation & Wellness Refund Policy

Refunds for membership fees, products or services require the approval of the Assistant Director of Member Services.  The following are viable reasons for refund approval:

  1. Change in employment status 
  2. Academic withdrawal from the university
  3. Relocation
  4. Medical conditions (may include family medical leave) prohibiting, or substantially limiting the use of preferred programs, facilities or services
  5. Failure meeting course or program prerequisites 
  6. Cancellation of an activity, program, service or class 
  7. Defective merchandise

All other circumstances require prior approval of the Senior Associate Director of Operations.

To receive a refund, 

  1. The “Rec Well Refund Request” form needs to be completed by a staff member at the Member Services desk.  
  2. Upon submission the form is automatically sent electronically to the Assistant Director of Member Services
  3. The request is reviewed by the AD-Member Services or routed to the designated area supervisor.    
  4. Detailed information is entered in “Member Services Approval” document and the customer is notified by email whether the refund is approved or denied, along with associated details.
  5. Refund process varies by payment type
    1. Credit card refunds are processed at the Member Services desk by a Crew Chief, processing via credit card utilized for initial transaction.
    2. Cash or check refunds are referred to the business office for issuance of university check.

Refunds will be processed within 7 to 10 business days after receiving request, although receipt of payment for cash or check type refunds will take substantially longer. 

Note: Voids are transactions processed in the same day as the original sale of products, service or admission fees. Approval and processing voids is completed by a Member Services Crew Chief. 

Purdue University, Recreation & Wellness, West Lafayette, IN 47907 (765) 494-3109

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