Frequently Asked Questions

Here you will find a list of our frequently asked questions about this upcoming summer. This page will continue to be updated as more information becomes available. Don't see your particular question? Feel free to fill out the form on our home page to request more specific information, and we will respond as soon as possible.

Registration / Advising Questions

How will I register for my Fall classes?

Once students finish VSTAR, they will be prompted to fill out a survey that will alert an academic advisor of the student’s VSTAR completion. Academic Advisors will then reach out to students with availability to set up a virtual advising appointment, where they will work with students to officially register for courses. Advising appointments will begin starting in late summer. More details will be made available soon.

Who do I contact about my status as a Purdue student?

Many popular questions have been answered on the Admissions Frequently Asked Questions page, so please check this out! You can also email admissions@purdue.edu, or call 765-494-1776 if you have other questions.

How do I connect with an academic advisor?

After students complete the VSTAR experience, Academic Advisors will reach out to students with availability to set up a virtual advising appointment.

VSTAR Questions

What is VSTAR?

Virtual STAR (VSTAR) is our required online orientation program for all new undergraduate students. This program takes place in Brightspace, a system where you will see all of your course information each semester.

When will VSTAR begin? How long will I have to complete it?

Virtual STAR will open to all students on May 10th. VSTAR can be completed at any pace but must be completed before students can register for courses.

How do I access VSTAR?

Students will log in to Purdue’s Brightspace learning management system to complete the VSTAR modules at their own pace. Click here to access Brightspace, and click the “Purdue University – West Lafayette” section to log in with your Purdue career account information. Brightspace can also be accessed through the Pulse App, which can be downloaded on the App Store or Google Play.

How do I log in to VSTAR?

If you have signed up for the BoilerKey two-factor authentication system, you will use your career account username and BoilerKey passphrase. Your passphrase will be the four-digit pin number you created, a comma and the word “push” with no spaces (1234,push). Then confirm the log in using the Duo Mobile app on your smartphone within 15 seconds.

If you haven’t set up BoilerKey two-factor authentication, it’s OK! Just use your Purdue career account username and password to sign in instead. After new students accept their offer of admission, they have a seven-month grace period before they are required to set up BoilerKey. We recommend waiting until after classes start to sign up.

If you need help logging in to VSTAR, please review the BoilerKey two-factor authentication FAQ, or contact Information Technology at Purdue (ITaP) at 765-494-4000.

Parents and guardians can review a condensed version of VSTAR on the Orientation Programs website.

Do I have to register for Virtual STAR?

You do not! Students are automatically enrolled in VSTAR one to two days after they accept their offer of admission.

I need help with / have questions about VSTAR. Who can I contact?

For VSTAR specific questions, please fill out the contact form on our Home Page. Please also read the remainder of this FAQ page, as your question may already be listed.

Other Questions

I am an international student. Who do I contact if I have a question about my immigration status?

For questions about your immigration status you can email iss@purdue.edu or call 765-494-5770.

What’s the best way to stay updated with everything that I need to know about orientation?

The Orientation Programs website will be updated consistently between now and the beginning of the Fall semester. Updates will also be shared on our social media accounts @allaboardpurdue or Purdue Orientation, so go ahead and follow us!

The Orientation Programs team will also send emails to your Purdue email account with important updates, so review your Purdue email on a consistent basis.

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