{"id":121,"date":"2025-12-08T23:37:06","date_gmt":"2025-12-08T23:37:06","guid":{"rendered":"https:\/\/dev.www.purdue.edu\/operations\/operationsmaintenance\/?page_id=121"},"modified":"2026-06-08T18:00:49","modified_gmt":"2026-06-08T18:00:49","slug":"work-request-center","status":"publish","type":"page","link":"https:\/\/www.purdue.edu\/operations\/operations-maintenance\/home\/work-request-center\/","title":{"rendered":"Work Request Center"},"content":{"rendered":"\n    <div  class=\"purdue-home-diagonal-hero has-gray-background\">\n        <div class=\"section has-padding-top-large has-padding-bottom-large\">\n            <div class=\"purdue-home-diagonal-hero__content\">\n                \n                                                        <h1 class=\"second-level-page-heading purdue-home-diagonal-hero__header\">Work Request Center<\/h1>\n                \n                                    <div class=\"purdue-home-diagonal-hero__subtext\">\n\n                        \n<p class=\"wp-block-paragraph\">The Work Request Center is responsible for monitoring the SAP Plant Maintenance (PM) system, which contains information for campus work orders.<br><br>To contact the Work Request Center staff, call 765-494-9999 or email <a href=\"mailto:pfwrc@purdue.edu\" target=\"_blank\" rel=\"noreferrer noopener\">pfwrc@purdue.edu<\/a>.<br><br>You can also enter a work request order through the <a href=\"https:\/\/www.purdue.edu\/fix-it\" data-type=\"link\" data-id=\"https:\/\/www.purdue.edu\/fix-it\" target=\"_blank\" rel=\"noreferrer noopener\">Fix It Portal<\/a>.<\/p>\n\n                    <\/div>\n                \n                                    <ul class=\"purdue-home-button-list\">\n                                                                                <li class=\"\"><a class=\"purdue-home-button purdue-home-button--black\" href=\"mailto:pfwrc@purdue.edu\" target=\"_blank\">Email<\/a><\/li>\n                                                                                <li class=\"\"><a class=\"purdue-home-button\" href=\"https:\/\/www.purdue.edu\/fix-it\" target=\"_blank\">Fix It Portal<\/a><\/li>\n                                            <\/ul>\n                            <\/div>\n        <\/div>\n        <div class=\"image\">\n                            <img decoding=\"async\" alt=\"\" src=\"https:\/\/www.purdue.edu\/operations\/operations-maintenance\/wp-content\/uploads\/sites\/7\/2025\/12\/Maintenance-2.jpg\"\/>\n                    <\/div>\n    <\/div>\n\n\n<div  class=\"purdue-home-intro-text has-layout-one-centered \">\n        <div class=\"section has-black-background\">\n        <div class=\"container\">\n            \n            <h3 class=\"purdue-home-intro-text__header header-font-acumin\">Need guidance on submitting work orders or projects? <\/h3>\n<div  class=\"purdue-home-buttons \">\n    <div class=\"purdue-home-button-list\">\n                    <div class=\"\"><a class=\"purdue-home-button purdue-home-button--black\" href=\"https:\/\/www.purdue.edu\/operations\/operations-maintenance\/requesting-work-orders-and-projects\/\" target=\"_blank\" aria-label=\"Learn More (Opens in a new tab)\">Learn More<\/a><\/div>\n            <\/div>\n<\/div>\n\n\n                    <\/div>\n    <\/div>\n<\/div>\n\n\n<div  class=\"section has-padding-top-small has-padding-bottom-none \">\n    <div class=\"container\">\n                \n\n<h2 class=\"wp-block-heading has-text-align-center has-transparent-background-color has-background\">All work requests are assigned a priority code as listed. <br>For safety or urgent requests, call 765-494-9999.<\/h2>\n\n    <\/div>\n<\/div>\n\n<div  class=\"section has-padding-top-none has-padding-bottom-none \">\n    <div class=\"container\">\n                \n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:150px\"><\/div>\n\n\n\n<div class=\"wp-block-column has-white-color has-opaque-background-color has-text-color has-background has-link-color wp-elements-1 is-layout-flow wp-block-column-is-layout-flow\"><div  class=\"section \">\n    <div class=\"container\">\n                <div class=\"tagged-header-container tagged-header-container--content-block tagged-header-container-narrow tagged-header-container-gold\">\n            <h2 class=\"tagged-header tagged-header--gold\">Priority 0<\/h2>\n        <\/div>\n                \n\n<h5 class=\"wp-block-heading has-white-color has-text-color has-link-color wp-elements-2\">Life Safety &amp; Imminent Threat<\/h5>\n\n\n\n<ul class=\"wp-block-list has-white-color has-text-color has-link-color wp-elements-3\">\n<li>Structural damage or broken entry<\/li>\n\n\n\n<li>Major water leaks or flooding<\/li>\n\n\n\n<li>No heat or hot water<\/li>\n\n\n\n<li>Gas leak or fire hazard<\/li>\n\n\n\n<li>Power or elevator outage<\/li>\n<\/ul>\n\n    <\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:20px\"><\/div>\n\n\n\n<div class=\"wp-block-column has-opaque-background-color has-background is-layout-flow wp-block-column-is-layout-flow\"><div  class=\"section \">\n    <div class=\"container\">\n                <div class=\"tagged-header-container tagged-header-container--content-block tagged-header-container-narrow tagged-header-container-gold\">\n            <h2 class=\"tagged-header tagged-header--gold\">Priority 1<\/h2>\n        <\/div>\n                \n\n<h5 class=\"wp-block-heading has-white-color has-text-color has-link-color wp-elements-4\">Loss of property, equipment damage<\/h5>\n\n\n\n<ul class=\"wp-block-list has-white-color has-text-color has-link-color wp-elements-5\">\n<li>HVAC or appliance failure<\/li>\n\n\n\n<li>Plumbing or drainage issues<\/li>\n\n\n\n<li>Electrical or lighting problems<\/li>\n\n\n\n<li>Safety device not functioning<\/li>\n\n\n\n<li>Key or lock changes<\/li>\n<\/ul>\n\n    <\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:20px\"><\/div>\n\n\n\n<div class=\"wp-block-column has-opaque-background-color has-background is-layout-flow wp-block-column-is-layout-flow\"><div  class=\"section \">\n    <div class=\"container\">\n                <div class=\"tagged-header-container tagged-header-container--content-block tagged-header-container-narrow tagged-header-container-gold\">\n            <h2 class=\"tagged-header tagged-header--gold\">Priority 2<\/h2>\n        <\/div>\n                \n\n<h5 class=\"wp-block-heading has-white-color has-text-color has-link-color wp-elements-6\">Business stoppage, minimal ability to work around<\/h5>\n\n\n\n<ul class=\"wp-block-list has-white-color has-text-color has-link-color wp-elements-7\">\n<li>Minor plumbing issues<\/li>\n\n\n\n<li>Temperature discomfort<\/li>\n\n\n\n<li>Ventilation not working<\/li>\n\n\n\n<li>Lighting or power issues<\/li>\n\n\n\n<li>Fixture repairs<\/li>\n<\/ul>\n\n    <\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:150px\"><\/div>\n<\/div>\n\n    <\/div>\n<\/div>\n\n<div  class=\"section has-padding-top-none \">\n    <div class=\"container\">\n                \n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column has-white-color has-opaque-background-color has-text-color has-background has-link-color wp-elements-8 is-layout-flow wp-block-column-is-layout-flow\"><div  class=\"section \">\n    <div class=\"container\">\n                <div class=\"tagged-header-container tagged-header-container--content-block tagged-header-container-narrow tagged-header-container-gold\">\n            <h2 class=\"tagged-header tagged-header--gold\">Priority 3<\/h2>\n        <\/div>\n                \n\n<h5 class=\"wp-block-heading has-white-color has-text-color has-link-color wp-elements-9\">Business disruption, a work around is available but inconvenient<\/h5>\n\n\n\n<ul class=\"wp-block-list has-white-color has-text-color has-link-color wp-elements-10\">\n<li>Minor planned jobs<\/li>\n\n\n\n<li>Planned corrective work when components arrive<\/li>\n<\/ul>\n\n    <\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:20px\"><\/div>\n\n\n\n<div class=\"wp-block-column has-white-color has-opaque-background-color has-text-color has-background has-link-color wp-elements-11 is-layout-flow wp-block-column-is-layout-flow\"><div  class=\"section \">\n    <div class=\"container\">\n                <div class=\"tagged-header-container tagged-header-container--content-block tagged-header-container-narrow tagged-header-container-gold\">\n            <h2 class=\"tagged-header tagged-header--gold\">Priority 4<\/h2>\n        <\/div>\n                \n\n<h5 class=\"wp-block-heading has-white-color has-text-color has-link-color wp-elements-12\">Non-critical work, enhances business<\/h5>\n\n\n\n<ul class=\"wp-block-list has-white-color has-text-color has-link-color wp-elements-13\">\n<li>Bed\/furniture issues<\/li>\n\n\n\n<li>Make additional keys<\/li>\n\n\n\n<li>Preventative maintenance work orders<\/li>\n\n\n\n<li>Reactive maintenance work orders<\/li>\n<\/ul>\n\n    <\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:20px\"><\/div>\n\n\n\n<div class=\"wp-block-column has-white-color has-opaque-background-color has-text-color has-background has-link-color wp-elements-14 is-layout-flow wp-block-column-is-layout-flow\"><div  class=\"section \">\n    <div class=\"container\">\n                <div class=\"tagged-header-container tagged-header-container--content-block tagged-header-container-narrow tagged-header-container-gold\">\n            <h2 class=\"tagged-header tagged-header--gold\">Priority 5<\/h2>\n        <\/div>\n                \n\n<h5 class=\"wp-block-heading has-white-color has-text-color has-link-color wp-elements-15\">Discretionary-type work<\/h5>\n\n\n\n<ul class=\"wp-block-list has-white-color has-text-color has-link-color wp-elements-16\">\n<li>Inspections<\/li>\n\n\n\n<li>Project work<\/li>\n\n\n\n<li>Summer conferences maintenance<\/li>\n\n\n\n<li>Turnovers (Preparing living space for new residents)<\/li>\n<\/ul>\n\n    <\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:20px\"><\/div>\n\n\n\n<div class=\"wp-block-column has-opaque-background-color has-background is-layout-flow wp-block-column-is-layout-flow\"><div  class=\"section \">\n    <div class=\"container\">\n                <div class=\"tagged-header-container tagged-header-container--content-block tagged-header-container-narrow tagged-header-container-gold\">\n            <h2 class=\"tagged-header tagged-header--gold\">Priority C<\/h2>\n        <\/div>\n                \n\n<h5 class=\"wp-block-heading has-white-color has-text-color has-link-color wp-elements-17\">Specific event: Boiler Gold Rush (BGR), Homecoming, etc.<\/h5>\n\n\n\n<ul class=\"wp-block-list has-white-color has-text-color has-link-color wp-elements-18\">\n<li>Event set-up<\/li>\n\n\n\n<li>Furniture set-up<\/li>\n\n\n\n<li>Move equipment<\/li>\n\n\n\n<li class=\"has-white-color has-text-color has-link-color wp-elements-19\">Office relocation<\/li>\n<\/ul>\n\n    <\/div>\n<\/div><\/div>\n<\/div>\n\n    <\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":7,"featured_media":0,"parent":10,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-121","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.purdue.edu\/operations\/operations-maintenance\/wp-json\/wp\/v2\/pages\/121","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.purdue.edu\/operations\/operations-maintenance\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.purdue.edu\/operations\/operations-maintenance\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.purdue.edu\/operations\/operations-maintenance\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/www.purdue.edu\/operations\/operations-maintenance\/wp-json\/wp\/v2\/comments?post=121"}],"version-history":[{"count":6,"href":"https:\/\/www.purdue.edu\/operations\/operations-maintenance\/wp-json\/wp\/v2\/pages\/121\/revisions"}],"predecessor-version":[{"id":1177,"href":"https:\/\/www.purdue.edu\/operations\/operations-maintenance\/wp-json\/wp\/v2\/pages\/121\/revisions\/1177"}],"up":[{"embeddable":true,"href":"https:\/\/www.purdue.edu\/operations\/operations-maintenance\/wp-json\/wp\/v2\/pages\/10"}],"wp:attachment":[{"href":"https:\/\/www.purdue.edu\/operations\/operations-maintenance\/wp-json\/wp\/v2\/media?parent=121"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}