{"id":2965,"date":"2026-06-30T17:25:45","date_gmt":"2026-06-30T17:25:45","guid":{"rendered":"https:\/\/www.purdue.edu\/operations\/intranet\/?page_id=2965"},"modified":"2026-06-30T17:42:24","modified_gmt":"2026-06-30T17:42:24","slug":"relationship-management","status":"publish","type":"page","link":"https:\/\/www.purdue.edu\/operations\/intranet\/home\/talent-management\/leadership-competencies\/relationship-management\/","title":{"rendered":"Relationship Management"},"content":{"rendered":"<div  class=\"purdue-home-cta-banner purdue-home-teritary-hero \">\n        <div class=\"section has-dark-gray-background has-padding-top-large has-padding-bottom-large \">\n        <div class=\"container\">\n            <h1 class=\"second-level-page-heading purdue-home-teritary-hero__header\">Relationship Management<\/h1>\n            <div class=\"purdue-home-teritary-hero__content\">\n                \n\n<p class=\"wp-block-paragraph\">The ability to establish and maintain professional relationships to support strategic goals and a culture of trust and collaboration.<\/p>\n\n            <\/div>\n                    <\/div>\n    <\/div>\n<\/div>\n\n\n<div  class=\"section \">\n    <div class=\"container\">\n                \n\n<div class=\"wp-block-columns page-layout-columns columns is-multiline is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column column is-full-tablet page-layout-main is-layout-flow wp-block-column-is-layout-flow\">\n<div  class=\"purdue-home-intro-text has-layout-one-centered \">\n        <div class=\"section has-none-background has-padding-bottom-small\">\n        <div class=\"container\">\n            \n            <h2 class=\"purdue-home-intro-text__header header-font-acumin\">Conflict Management<\/h2>\n\n<p class=\"wp-block-paragraph\">Involves addressing and resolving disagreements constructively, fostering healthy conflict where necessary to promote open dialogue and innovation, while maintaining a positive work environment.<\/p>\n\n\n                    <\/div>\n    <\/div>\n<\/div>\n\n\n\n<div class=\"purdue-accordion-wrap  purdue-accordion-wrap--small\">\n    <div class=\"section has-none-background has-padding-top-none has-padding-bottom-none\">\n        <div class=\"container\">\n            <div class=\"purdue-accordion has-no-bottomborder\">\n                <h3 class=\"accordion__heading purdue-accordion__title  purdue-accordion__title--small\" id=\"title-fb15d21b-93bc-4966-8530-f51d8bfbb608\">\n                    <button aria-controls=\"content-fb15d21b-93bc-4966-8530-f51d8bfbb608\" aria-expanded=\"false\">Does Not Meet Expectations<\/button>\n                <\/h3>\n                <div class=\"accordion__content purdue-accordion__content\" id=\"content-fb15d21b-93bc-4966-8530-f51d8bfbb608\" hidden aria-hidden=\n                \"true\">\n                    \n\n<ul class=\"wp-block-list\">\n<li>Provides quick, unilateral solutions without consulting all relevant parties, resulting in decisions that do not address the root cause of the conflict or satisfy the needs of all involved.<\/li>\n\n\n\n<li>Fails to recognize the broader impact of unresolved conflict on team dynamics, allowing issues to linger and negatively affect the overall team cohesion and performance.<\/li>\n\n\n\n<li>Ignores conflicts or postpones addressing them, allowing tensions to escalate and negatively affect team morale and productivity.<\/li>\n\n\n\n<li>Manages conflicts in a way that reduces employee engagement and increases turnover.<\/li>\n\n\n\n<li>Shares details of private discussions or conflicts with other team members, leading to a breakdown in trust and a reluctance among employees to address issues openly.<\/li>\n<\/ul>\n\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n\n\n\n<div class=\"purdue-accordion-wrap  purdue-accordion-wrap--small\">\n    <div class=\"section has-none-background has-padding-top-none has-padding-bottom-none\">\n        <div class=\"container\">\n            <div class=\"purdue-accordion has-no-bottomborder\">\n                <h3 class=\"accordion__heading purdue-accordion__title  purdue-accordion__title--small\" id=\"title-5aa84692-a5f8-4379-b00b-12cd0b72ec20\">\n                    <button aria-controls=\"content-5aa84692-a5f8-4379-b00b-12cd0b72ec20\" aria-expanded=\"false\">Needs Improvement<\/button>\n                <\/h3>\n                <div class=\"accordion__content purdue-accordion__content\" id=\"content-5aa84692-a5f8-4379-b00b-12cd0b72ec20\" hidden aria-hidden=\n                \"true\">\n                    \n\n<ul class=\"wp-block-list\">\n<li>Resolves conflicts without checking in or following up afterward to ensure that the solution was effective, leaving room for recurring problems and dissatisfaction.<\/li>\n\n\n\n<li>Fails to recognize how unresolved conflicts disrupt team collaboration, leading to a lack of cooperation and reduced efficiency, which can hurt overall organizational performance.<\/li>\n\n\n\n<li>Relies on a narrow set of conflict management strategies and could benefit from expanding their approach to more effectively address diverse types of conflicts.<\/li>\n\n\n\n<li>Resolutions lack a structured plan for moving forward, leaving parties uncertain about next steps or ongoing expectations.<\/li>\n\n\n\n<li>Finds it difficult to manage conflict within larger groups or teams, where multiple personalities and viewpoints can create a challenging environment for resolution.<\/li>\n<\/ul>\n\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n\n\n\n<div class=\"purdue-accordion-wrap  purdue-accordion-wrap--small\">\n    <div class=\"section has-none-background has-padding-top-none has-padding-bottom-none\">\n        <div class=\"container\">\n            <div class=\"purdue-accordion has-no-bottomborder\">\n                <h3 class=\"accordion__heading purdue-accordion__title  purdue-accordion__title--small\" id=\"title-1eb15735-61a9-4eb3-82a2-5ae1afc2b864\">\n                    <button aria-controls=\"content-1eb15735-61a9-4eb3-82a2-5ae1afc2b864\" aria-expanded=\"false\">Meets Expectations<\/button>\n                <\/h3>\n                <div class=\"accordion__content purdue-accordion__content\" id=\"content-1eb15735-61a9-4eb3-82a2-5ae1afc2b864\" hidden aria-hidden=\n                \"true\">\n                    \n\n<ul class=\"wp-block-list\">\n<li>Demonstrates professionalism when managing conflicts, staying calm and composed to maintain control of the situation.<\/li>\n\n\n\n<li>Identifies the root causes of conflicts, rather than just addressing surface-level issues, to ensure a more lasting resolution.<\/li>\n\n\n\n<li>Remains neutral and objective during conflicts, avoiding taking sides and focusing on finding a fair solution.<\/li>\n\n\n\n<li>Recognizes when conflicts arise and addresses them in a timely manner, ensuring that issues do not escalate further while maintaining a focus on solutions.<\/li>\n\n\n\n<li>Encourages collaboration to resolve conflicts but ensures that each party takes responsibility for their actions, promoting personal accountability alongside team cohesion.<\/li>\n\n\n\n<li>Encourages parties to find common ground and offers solutions that require some compromise from both sides, ensuring a fair resolution that addresses key concerns.<\/li>\n<\/ul>\n\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n\n\n\n<div class=\"purdue-accordion-wrap  purdue-accordion-wrap--small\">\n    <div class=\"section has-none-background has-padding-top-none has-padding-bottom-none\">\n        <div class=\"container\">\n            <div class=\"purdue-accordion has-no-bottomborder\">\n                <h3 class=\"accordion__heading purdue-accordion__title  purdue-accordion__title--small\" id=\"title-86255559-f3e5-426f-9c18-f1f3996c7077\">\n                    <button aria-controls=\"content-86255559-f3e5-426f-9c18-f1f3996c7077\" aria-expanded=\"false\">Exceeds Expectations<\/button>\n                <\/h3>\n                <div class=\"accordion__content purdue-accordion__content\" id=\"content-86255559-f3e5-426f-9c18-f1f3996c7077\" hidden aria-hidden=\n                \"true\">\n                    \n\n<ul class=\"wp-block-list\">\n<li>Models exceptional conflict resolution skills, consistently demonstrating calmness, fairness, and empathy, which sets a high standard for the entire team and influences others to approach conflict positively.<\/li>\n\n\n\n<li>Recognizes when conflicts may be emotionally charged and helps all parties to manage their emotions constructively, ensuring that feelings do not derail the resolution process.<\/li>\n\n\n\n<li>Creates an environment where constructive disagreement is welcomed, understanding that healthy conflict can lead to creative solutions and improvements.<\/li>\n\n\n\n<li>Effectively manages conflict during times of organizational change, turning resistance and disagreements into opportunities for team alignment, buy-in, and collective growth.<\/li>\n<\/ul>\n\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n\n\n\n<div class=\"purdue-accordion-wrap  purdue-accordion-wrap--small\">\n    <div class=\"section has-none-background has-padding-top-none has-padding-bottom-none\">\n        <div class=\"container\">\n            <div class=\"purdue-accordion\">\n                <h3 class=\"accordion__heading purdue-accordion__title  purdue-accordion__title--small\" id=\"title-6cad4bd3-9425-4235-9283-cab2c00bbb2f\">\n                    <button aria-controls=\"content-6cad4bd3-9425-4235-9283-cab2c00bbb2f\" aria-expanded=\"false\">Outstanding<\/button>\n                <\/h3>\n                <div class=\"accordion__content purdue-accordion__content\" id=\"content-6cad4bd3-9425-4235-9283-cab2c00bbb2f\" hidden aria-hidden=\n                \"true\">\n                    \n\n<ul class=\"wp-block-list\">\n<li>Actively invites different viewpoints during discussions, ensuring that all voices are heard, which helps identify potential areas of disagreement and encourages creative problem-solving.<\/li>\n\n\n\n<li>Provides guidance and resources to help team members develop their own conflict resolution skills, empowering them to resolve disputes independently and strengthening the team dynamic.<\/li>\n\n\n\n<li>Navigates and mediates highly charged situations with ease, ensuring that every viewpoint is respected, while guiding the conversation toward a resolution that aligns with organizational goals.<\/li>\n\n\n\n<li>Integrates differing viewpoints during conflicts, turning diversity of opinion into a competitive advantage by ensuring the best ideas are heard and considered, which enhances team decision-making and creativity.<\/li>\n<\/ul>\n\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column column is-one-quarter-desktop is-full-tablet is-full-mobile page-layout-sidebar is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div>\n<\/div>\n\n    <\/div>\n<\/div>\n\n<div  class=\"section has-gray-background \">\n    <div class=\"container\">\n                \n\n<div class=\"wp-block-columns page-layout-columns columns is-multiline is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column column is-full-tablet page-layout-main is-layout-flow wp-block-column-is-layout-flow\">\n<div  class=\"purdue-home-intro-text has-layout-one-centered \">\n        <div class=\"section has-none-background has-padding-bottom-small\">\n        <div class=\"container\">\n            \n            <h2 class=\"purdue-home-intro-text__header header-font-acumin\">Motivation<\/h2>\n\n<p class=\"wp-block-paragraph\">The skill to inspire and encourage individuals or teams to achieve their goals, aligning their efforts with the organization\u2019s objectives.<\/p>\n\n\n                    <\/div>\n    <\/div>\n<\/div>\n\n\n\n<div class=\"purdue-accordion-wrap  purdue-accordion-wrap--small\">\n    <div class=\"section has-none-background has-padding-top-none has-padding-bottom-none\">\n        <div class=\"container\">\n            <div class=\"purdue-accordion has-no-bottomborder\">\n                <h3 class=\"accordion__heading purdue-accordion__title  purdue-accordion__title--small\" id=\"title-bf329be4-8e8c-4423-9cbb-b45d765b4d56\">\n                    <button aria-controls=\"content-bf329be4-8e8c-4423-9cbb-b45d765b4d56\" aria-expanded=\"false\">Does Not Meet Expectations<\/button>\n                <\/h3>\n                <div class=\"accordion__content purdue-accordion__content\" id=\"content-bf329be4-8e8c-4423-9cbb-b45d765b4d56\" hidden aria-hidden=\n                \"true\">\n                    \n\n<ul class=\"wp-block-list\">\n<li>Provides minimal opportunities for employees to discuss their progress or express concerns outside of yearly evaluations.<\/li>\n\n\n\n<li>Fails to set clear, measurable goals for the team, leaving employees uncertain about their priorities and how their efforts contribute to the organization\u2019s overall success.<\/li>\n\n\n\n<li>Rarely recognizes or appreciates employee achievements, leading to low morale and reduced motivation as employees feel their contributions go unnoticed.<\/li>\n\n\n\n<li>Fails to encourage or provide opportunities for employees to grow professionally, leading to disengagement and a lack of motivation to perform at higher levels.<\/li>\n\n\n\n<li>Does not help employees see how their work aligns with the organization\u2019s larger goals, resulting in disconnection and a lack of purpose in their tasks.<\/li>\n<\/ul>\n\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n\n\n\n<div class=\"purdue-accordion-wrap  purdue-accordion-wrap--small\">\n    <div class=\"section has-none-background has-padding-top-none has-padding-bottom-none\">\n        <div class=\"container\">\n            <div class=\"purdue-accordion has-no-bottomborder\">\n                <h3 class=\"accordion__heading purdue-accordion__title  purdue-accordion__title--small\" id=\"title-dc4f6aae-6ab9-45d3-9e26-edc403a74df2\">\n                    <button aria-controls=\"content-dc4f6aae-6ab9-45d3-9e26-edc403a74df2\" aria-expanded=\"false\">Needs Improvement<\/button>\n                <\/h3>\n                <div class=\"accordion__content purdue-accordion__content\" id=\"content-dc4f6aae-6ab9-45d3-9e26-edc403a74df2\" hidden aria-hidden=\n                \"true\">\n                    \n\n<ul class=\"wp-block-list\">\n<li>Focuses heavily on the end results without emphasizing the importance of the process or recognizing the contributions of employees along the way, which may reduce motivation for long-term efforts.<\/li>\n\n\n\n<li>Does not regularly encourage or reward initiative, leading to employees feeling less motivated to take ownership or go beyond their defined roles.<\/li>\n\n\n\n<li>Does not consistently tie individual or team accomplishments back to the organization\u2019s values and mission, leading to a lack of alignment between employees&#8217; efforts and the company\u2019s goals.<\/li>\n\n\n\n<li>Focuses primarily on external rewards, like bonuses or recognition, without emphasizing intrinsic motivators such as purpose, growth opportunities, or personal achievement, which can lead to a less engaged workforce.<\/li>\n<\/ul>\n\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n\n\n\n<div class=\"purdue-accordion-wrap  purdue-accordion-wrap--small\">\n    <div class=\"section has-none-background has-padding-top-none has-padding-bottom-none\">\n        <div class=\"container\">\n            <div class=\"purdue-accordion has-no-bottomborder\">\n                <h3 class=\"accordion__heading purdue-accordion__title  purdue-accordion__title--small\" id=\"title-a2cec55a-8b37-4400-b1b7-2ca8695f53c6\">\n                    <button aria-controls=\"content-a2cec55a-8b37-4400-b1b7-2ca8695f53c6\" aria-expanded=\"false\">Meets Expectations<\/button>\n                <\/h3>\n                <div class=\"accordion__content purdue-accordion__content\" id=\"content-a2cec55a-8b37-4400-b1b7-2ca8695f53c6\" hidden aria-hidden=\n                \"true\">\n                    \n\n<ul class=\"wp-block-list\">\n<li>Fosters a positive and motivating work environment where team members feel valued, encouraged, and supported in achieving their goals.<\/li>\n\n\n\n<li>Recognizes and leverages individual strengths within the team, helping employees focus on tasks where they can excel and feel motivated.<\/li>\n\n\n\n<li>Ensures that team members understand the broader impact of their work, making it clear how their contributions support the organization&#8217;s overall mission.<\/li>\n\n\n\n<li>Encourages employees to make decisions related to their work, giving them a sense of ownership and responsibility, which in turn motivates them to achieve higher standards.<\/li>\n\n\n\n<li>Clearly communicates team and organizational goals, helping employees stay focused on achieving those goals by aligning their personal and professional objectives.<\/li>\n\n\n\n<li>Creates a work environment where all team members feel included and respected, enhancing motivation by making employees feel valued and connected to the organization.<\/li>\n<\/ul>\n\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n\n\n\n<div class=\"purdue-accordion-wrap  purdue-accordion-wrap--small\">\n    <div class=\"section has-none-background has-padding-top-none has-padding-bottom-none\">\n        <div class=\"container\">\n            <div class=\"purdue-accordion has-no-bottomborder\">\n                <h3 class=\"accordion__heading purdue-accordion__title  purdue-accordion__title--small\" id=\"title-c5561b44-a0f6-4556-82f4-4a1f9ea0ff24\">\n                    <button aria-controls=\"content-c5561b44-a0f6-4556-82f4-4a1f9ea0ff24\" aria-expanded=\"false\">Exceeds Expectations<\/button>\n                <\/h3>\n                <div class=\"accordion__content purdue-accordion__content\" id=\"content-c5561b44-a0f6-4556-82f4-4a1f9ea0ff24\" hidden aria-hidden=\n                \"true\">\n                    \n\n<ul class=\"wp-block-list\">\n<li>Promotes a mindset of resilience and perseverance within the team, motivating employees to stay focused on overcoming obstacles and achieving their goals, even in the face of adversity.<\/li>\n\n\n\n<li>Regularly acknowledges the contributions of team members through both formal and informal recognition, reinforcing their value to the organization.<\/li>\n\n\n\n<li>Effectively aligns each team member\u2019s personal growth aspirations with organizational objectives, creating a clear and motivating path for career progression while meeting business needs.<\/li>\n\n\n\n<li>Inspires employees to focus on outcomes and measurable results, leading to a culture where high performance is consistently recognized and rewarded, resulting in increased organizational effectiveness.<\/li>\n<\/ul>\n\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n\n\n\n<div class=\"purdue-accordion-wrap  purdue-accordion-wrap--small\">\n    <div class=\"section has-none-background has-padding-top-none has-padding-bottom-none\">\n        <div class=\"container\">\n            <div class=\"purdue-accordion\">\n                <h3 class=\"accordion__heading purdue-accordion__title  purdue-accordion__title--small\" id=\"title-ecc7d796-22d3-4cee-b935-4967a017169d\">\n                    <button aria-controls=\"content-ecc7d796-22d3-4cee-b935-4967a017169d\" aria-expanded=\"false\">Outstanding<\/button>\n                <\/h3>\n                <div class=\"accordion__content purdue-accordion__content\" id=\"content-ecc7d796-22d3-4cee-b935-4967a017169d\" hidden aria-hidden=\n                \"true\">\n                    \n\n<ul class=\"wp-block-list\">\n<li>Develops a team of self-motivated leaders, providing them with the tools, autonomy, and trust to inspire and motivate each other, fostering a culture of peer-driven accountability.<\/li>\n\n\n\n<li>Proactively assesses and meets future motivational needs of the team, crafting personalized development opportunities, recognition methods, and career advancement pathways to ensure sustained engagement and motivation.<\/li>\n\n\n\n<li>Motivates employees to think outside the box, fostering an environment where creativity thrives, leading to transformative solutions.<\/li>\n\n\n\n<li>Motivates through transparent communication and decision-making, building trust and leading to reduced turnover and the preservation of institutional knowledge.<\/li>\n<\/ul>\n\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column column is-one-quarter-desktop is-full-tablet is-full-mobile page-layout-sidebar is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div>\n<\/div>\n\n    <\/div>\n<\/div>\n\n<div  class=\"section has-gold-background \">\n    <div class=\"container\">\n                \n\n<div class=\"wp-block-columns page-layout-columns columns is-multiline is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column column is-full-tablet page-layout-main is-layout-flow wp-block-column-is-layout-flow\">\n<div  class=\"purdue-home-intro-text has-layout-one-centered \">\n        <div class=\"section has-none-background has-padding-bottom-small\">\n        <div class=\"container\">\n            \n            <h2 class=\"purdue-home-intro-text__header header-font-acumin\">Collaboration<\/h2>\n\n<p class=\"wp-block-paragraph\">Working cooperatively with others, both within and across teams, to achieve shared objectives and foster innovation.<\/p>\n\n\n                    <\/div>\n    <\/div>\n<\/div>\n\n\n\n<div class=\"purdue-accordion-wrap  purdue-accordion-wrap--small\">\n    <div class=\"section has-none-background has-padding-top-none has-padding-bottom-none\">\n        <div class=\"container\">\n            <div class=\"purdue-accordion has-no-bottomborder\">\n                <h3 class=\"accordion__heading purdue-accordion__title  purdue-accordion__title--small\" id=\"title-4573f9b2-6ca6-44de-ad9b-c00e1f4664ff\">\n                    <button aria-controls=\"content-4573f9b2-6ca6-44de-ad9b-c00e1f4664ff\" aria-expanded=\"false\">Does Not Meet Expectations<\/button>\n                <\/h3>\n                <div class=\"accordion__content purdue-accordion__content\" id=\"content-4573f9b2-6ca6-44de-ad9b-c00e1f4664ff\" hidden aria-hidden=\n                \"true\">\n                    \n\n<ul class=\"wp-block-list\">\n<li>Prefers to work independently, often avoiding collaboration with other teams, leading to fragmented efforts and missed opportunities for cross-departmental synergies.<\/li>\n\n\n\n<li>Does not proactively share relevant information with other departments, resulting in miscommunication and delays in decision-making and project execution.<\/li>\n\n\n\n<li>Avoids contributing to team discussions, resulting in missed opportunities for idea generation and collective problem-solving.<\/li>\n\n\n\n<li>Focuses only on the team&#8217;s goals without considering the needs and challenges of other teams, creating friction and misalignment across workgroups.<\/li>\n<\/ul>\n\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n\n\n\n<div class=\"purdue-accordion-wrap  purdue-accordion-wrap--small\">\n    <div class=\"section has-none-background has-padding-top-none has-padding-bottom-none\">\n        <div class=\"container\">\n            <div class=\"purdue-accordion has-no-bottomborder\">\n                <h3 class=\"accordion__heading purdue-accordion__title  purdue-accordion__title--small\" id=\"title-78380429-c144-4bc8-b569-a20ff03cd6ca\">\n                    <button aria-controls=\"content-78380429-c144-4bc8-b569-a20ff03cd6ca\" aria-expanded=\"false\">Needs Improvement<\/button>\n                <\/h3>\n                <div class=\"accordion__content purdue-accordion__content\" id=\"content-78380429-c144-4bc8-b569-a20ff03cd6ca\" hidden aria-hidden=\n                \"true\">\n                    \n\n<ul class=\"wp-block-list\">\n<li>Effectively collaborates when given clear direction but tends to lack the initiative to take proactive steps on their own, missing opportunities to contribute more to team-driven projects or cross-functional collaboration.<\/li>\n\n\n\n<li>Struggles to engage with teams outside their direct group, missing opportunities to build stronger interdepartmental relationships and foster innovation.<\/li>\n\n\n\n<li>Provides necessary resources and contributes to team efforts that align with organizational priorities but does not take a proactive leadership role or drive initiatives forward.<\/li>\n\n\n\n<li>Overly involves their team, losing ownership of the decision-making process.<\/li>\n<\/ul>\n\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n\n\n\n<div class=\"purdue-accordion-wrap  purdue-accordion-wrap--small\">\n    <div class=\"section has-none-background has-padding-top-none has-padding-bottom-none\">\n        <div class=\"container\">\n            <div class=\"purdue-accordion has-no-bottomborder\">\n                <h3 class=\"accordion__heading purdue-accordion__title  purdue-accordion__title--small\" id=\"title-8a45b60d-2057-4b0a-98a2-7c9d5a93b6c0\">\n                    <button aria-controls=\"content-8a45b60d-2057-4b0a-98a2-7c9d5a93b6c0\" aria-expanded=\"false\">Meets Expectations<\/button>\n                <\/h3>\n                <div class=\"accordion__content purdue-accordion__content\" id=\"content-8a45b60d-2057-4b0a-98a2-7c9d5a93b6c0\" hidden aria-hidden=\n                \"true\">\n                    \n\n<ul class=\"wp-block-list\">\n<li>Collaborates effectively with team members to achieve shared goals, ensuring that tasks are completed on time and in alignment with the team&#8217;s objectives.<\/li>\n\n\n\n<li>Actively shares relevant information and updates with other departments or teams, ensuring alignment and a smooth flow of communication for joint initiatives.<\/li>\n\n\n\n<li>Actively works to integrate new team members, helping them understand the team\u2019s processes and encouraging a collaborative environment from the start.<\/li>\n\n\n\n<li>Effectively communicates ideas and updates in group meetings, ensuring clarity and understanding across all team members and stakeholders.<\/li>\n\n\n\n<li>Receives feedback from colleagues across teams positively and integrates suggestions where relevant, ensuring that collaboration leads to continuous improvement.<\/li>\n<\/ul>\n\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n\n\n\n<div class=\"purdue-accordion-wrap  purdue-accordion-wrap--small\">\n    <div class=\"section has-none-background has-padding-top-none has-padding-bottom-none\">\n        <div class=\"container\">\n            <div class=\"purdue-accordion has-no-bottomborder\">\n                <h3 class=\"accordion__heading purdue-accordion__title  purdue-accordion__title--small\" id=\"title-0b8d5c59-fa03-4504-97f4-9896dfb19dba\">\n                    <button aria-controls=\"content-0b8d5c59-fa03-4504-97f4-9896dfb19dba\" aria-expanded=\"false\">Exceeds Expectations<\/button>\n                <\/h3>\n                <div class=\"accordion__content purdue-accordion__content\" id=\"content-0b8d5c59-fa03-4504-97f4-9896dfb19dba\" hidden aria-hidden=\n                \"true\">\n                    \n\n<ul class=\"wp-block-list\">\n<li>Offers help and resources to colleagues across teams when needed, demonstrating a cooperative attitude and fostering an environment of mutual support.<\/li>\n\n\n\n<li>Effectively coordinates with other departments or teams when working on shared projects, ensuring smooth transitions and clear expectations to achieve mutual goals.<\/li>\n\n\n\n<li>Regularly contributes ideas and suggestions, collaborating with others to improve existing processes and explore new approaches to challenges.<\/li>\n\n\n\n<li>Leads by example in fostering transparent and open communication across teams, encouraging the free exchange of ideas, which drives trust, engagement, and more effective collaboration.<\/li>\n\n\n\n<li>Supports leadership development programs that bring together emerging leaders from various departments to work on organizational priorities, creating future leaders who understand the interconnectedness of the organization.<\/li>\n<\/ul>\n\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n\n\n\n<div class=\"purdue-accordion-wrap  purdue-accordion-wrap--small\">\n    <div class=\"section has-none-background has-padding-top-none has-padding-bottom-none\">\n        <div class=\"container\">\n            <div class=\"purdue-accordion\">\n                <h3 class=\"accordion__heading purdue-accordion__title  purdue-accordion__title--small\" id=\"title-fa7058b2-b774-46e1-9cdf-7916b9ba0fb3\">\n                    <button aria-controls=\"content-fa7058b2-b774-46e1-9cdf-7916b9ba0fb3\" aria-expanded=\"false\">Outstanding<\/button>\n                <\/h3>\n                <div class=\"accordion__content purdue-accordion__content\" id=\"content-fa7058b2-b774-46e1-9cdf-7916b9ba0fb3\" hidden aria-hidden=\n                \"true\">\n                    \n\n<ul class=\"wp-block-list\">\n<li>Leads initiatives that break down communication barriers between departments, fostering a culture of transparency and ensuring that important information flows seamlessly across the organization to support collaboration and decision-making.<\/li>\n\n\n\n<li>Identifies and capitalizes on synergies between departments, aligning diverse teams to work cohesively toward strategic objectives, resulting in streamlined processes and improved organizational efficiency.<\/li>\n\n\n\n<li>Establishes and nurtures key partnerships across different business units, leading to collaborative efforts that result in improved resource allocation and enhanced organizational performance.<\/li>\n\n\n\n<li>Measures the outcomes of collaboration efforts, using data and feedback to demonstrate how cross-team cooperation improves organizational performance, reduces costs, or accelerates key initiatives.<\/li>\n<\/ul>\n\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column column is-one-quarter-desktop is-full-tablet is-full-mobile page-layout-sidebar is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div>\n<\/div>\n\n    <\/div>\n<\/div>\n\n<div  class=\"section \">\n    <div class=\"container\">\n                \n\n<div class=\"wp-block-columns page-layout-columns columns is-multiline is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column column is-full-tablet page-layout-main is-layout-flow wp-block-column-is-layout-flow\">\n<div  class=\"purdue-home-intro-text has-layout-one-centered \">\n        <div class=\"section has-none-background has-padding-bottom-small\">\n        <div class=\"container\">\n            \n            <h2 class=\"purdue-home-intro-text__header header-font-acumin\">Influence<\/h2>\n\n<p class=\"wp-block-paragraph\">The ability to persuade and guide others to support initiatives, make decisions, or take actions that align with organizational goals.<\/p>\n\n\n                    <\/div>\n    <\/div>\n<\/div>\n\n\n\n<div class=\"purdue-accordion-wrap  purdue-accordion-wrap--small\">\n    <div class=\"section has-none-background has-padding-top-none has-padding-bottom-none\">\n        <div class=\"container\">\n            <div class=\"purdue-accordion has-no-bottomborder\">\n                <h3 class=\"accordion__heading purdue-accordion__title  purdue-accordion__title--small\" id=\"title-dee312b3-1e8a-4b8c-a699-ab713c0a5165\">\n                    <button aria-controls=\"content-dee312b3-1e8a-4b8c-a699-ab713c0a5165\" aria-expanded=\"false\">Does Not Meet Expectations<\/button>\n                <\/h3>\n                <div class=\"accordion__content purdue-accordion__content\" id=\"content-dee312b3-1e8a-4b8c-a699-ab713c0a5165\" hidden aria-hidden=\n                \"true\">\n                    \n\n<ul class=\"wp-block-list\">\n<li>Lacks clear or consistent communication, leading to confusion and a lack of alignment on goals and priorities.<\/li>\n\n\n\n<li>Does not actively engage or build relationships with key stakeholders, making it difficult to influence decisions or gain support for important initiatives.<\/li>\n\n\n\n<li>Does not consistently align individual or team efforts with broader organizational goals, resulting in disjointed actions and reduced focus.<\/li>\n\n\n\n<li>Tends to rely solely on positional authority to influence decisions rather than using persuasive arguments, leading to a lack of genuine buy-in from the team.<\/li>\n\n\n\n<li>Struggles to influence peers or higher-level leaders through communication and presentations, resulting in a lack of support for important initiatives or failure to advocate for necessary resources.<\/li>\n<\/ul>\n\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n\n\n\n<div class=\"purdue-accordion-wrap  purdue-accordion-wrap--small\">\n    <div class=\"section has-none-background has-padding-top-none has-padding-bottom-none\">\n        <div class=\"container\">\n            <div class=\"purdue-accordion has-no-bottomborder\">\n                <h3 class=\"accordion__heading purdue-accordion__title  purdue-accordion__title--small\" id=\"title-173f6e83-bfaa-423a-bdf7-f44c09ee605c\">\n                    <button aria-controls=\"content-173f6e83-bfaa-423a-bdf7-f44c09ee605c\" aria-expanded=\"false\">Needs Improvement<\/button>\n                <\/h3>\n                <div class=\"accordion__content purdue-accordion__content\" id=\"content-173f6e83-bfaa-423a-bdf7-f44c09ee605c\" hidden aria-hidden=\n                \"true\">\n                    \n\n<ul class=\"wp-block-list\">\n<li>Takes a passive approach when trying to influence decisions, waiting for others to take the lead, rather than actively pushing initiatives or guiding discussions.<\/li>\n\n\n\n<li>Prioritizes achieving outcomes over building meaningful relationships, which may limit long-term influence and support from team members or peers.<\/li>\n\n\n\n<li>Struggles to influence individuals at higher or lower levels of the organization, often focusing more on peers, which limits the introduction of transformative ideas and innovative solutions that could drive broader organizational change.<\/li>\n\n\n\n<li>Hesitates to challenge established ideas or perspectives, even when they may be ineffective or outdated, missing opportunities to influence necessary changes or improvements.<\/li>\n<\/ul>\n\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n\n\n\n<div class=\"purdue-accordion-wrap  purdue-accordion-wrap--small\">\n    <div class=\"section has-none-background has-padding-top-none has-padding-bottom-none\">\n        <div class=\"container\">\n            <div class=\"purdue-accordion has-no-bottomborder\">\n                <h3 class=\"accordion__heading purdue-accordion__title  purdue-accordion__title--small\" id=\"title-22f7aaf9-0a60-4475-a38d-98784de05a43\">\n                    <button aria-controls=\"content-22f7aaf9-0a60-4475-a38d-98784de05a43\" aria-expanded=\"false\">Meets Expectations<\/button>\n                <\/h3>\n                <div class=\"accordion__content purdue-accordion__content\" id=\"content-22f7aaf9-0a60-4475-a38d-98784de05a43\" hidden aria-hidden=\n                \"true\">\n                    \n\n<ul class=\"wp-block-list\">\n<li>Effectively presents initiatives, gaining buy-in and support through clear communication of how the initiatives align with both individual and organizational goals.<\/li>\n\n\n\n<li>Persuades others to support decisions by presenting evidence and logical reasoning, ensuring that actions align with organizational priorities.<\/li>\n\n\n\n<li>Consistently communicates the benefits of key initiatives to stakeholders, ensuring alignment on objectives and gaining necessary support to move projects forward.<\/li>\n\n\n\n<li>Establishes credibility by consistently following through on promises and aligning actions with values, leading others to support initiatives and decisions.<\/li>\n\n\n\n<li>Develops strong, professional relationships across teams, influencing others by fostering trust and mutual respect, which supports collaborative efforts.<\/li>\n\n\n\n<li>Actively listens to others\u2019 concerns and feedback, using this input to guide decisions, fostering alignment and ensuring that the team feels valued and understood.<\/li>\n<\/ul>\n\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n\n\n\n<div class=\"purdue-accordion-wrap  purdue-accordion-wrap--small\">\n    <div class=\"section has-none-background has-padding-top-none has-padding-bottom-none\">\n        <div class=\"container\">\n            <div class=\"purdue-accordion has-no-bottomborder\">\n                <h3 class=\"accordion__heading purdue-accordion__title  purdue-accordion__title--small\" id=\"title-d968ae35-bd7c-4620-8c26-6b2dc0ef2297\">\n                    <button aria-controls=\"content-d968ae35-bd7c-4620-8c26-6b2dc0ef2297\" aria-expanded=\"false\">Exceeds Expectations<\/button>\n                <\/h3>\n                <div class=\"accordion__content purdue-accordion__content\" id=\"content-d968ae35-bd7c-4620-8c26-6b2dc0ef2297\" hidden aria-hidden=\n                \"true\">\n                    \n\n<ul class=\"wp-block-list\">\n<li>Adjusts approach when needed to better align with the values and needs of others, influencing outcomes through adaptability and ensuring buy-in from diverse perspectives.<\/li>\n\n\n\n<li>Cultivates relationships across the organization, using networks of influence to gather support and resources for projects, ensuring alignment and successful implementation of initiatives.<\/li>\n\n\n\n<li>Promotes new ideas, effectively persuading others by presenting compelling evidence and aligning new initiatives with both personal and organizational goals.<\/li>\n\n\n\n<li>Inspires others to act by connecting the organization\u2019s vision to their personal values, motivating individuals to exceed expectations and align their efforts with the organization\u2019s mission.<\/li>\n<\/ul>\n\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n\n\n\n<div class=\"purdue-accordion-wrap  purdue-accordion-wrap--small\">\n    <div class=\"section has-none-background has-padding-top-none has-padding-bottom-none\">\n        <div class=\"container\">\n            <div class=\"purdue-accordion\">\n                <h3 class=\"accordion__heading purdue-accordion__title  purdue-accordion__title--small\" id=\"title-b46be4c3-42f4-458a-bd9c-f8d626a4cf44\">\n                    <button aria-controls=\"content-b46be4c3-42f4-458a-bd9c-f8d626a4cf44\" aria-expanded=\"false\">Outstanding<\/button>\n                <\/h3>\n                <div class=\"accordion__content purdue-accordion__content\" id=\"content-b46be4c3-42f4-458a-bd9c-f8d626a4cf44\" hidden aria-hidden=\n                \"true\">\n                    \n\n<ul class=\"wp-block-list\">\n<li>Effectively communicates the long-term vision and strategic goals of the organization, inspiring team members to not only support but actively champion initiatives that align with those objectives.<\/li>\n\n\n\n<li>Influences other teams or departments to collaborate on shared goals by aligning each group\u2019s objectives with organizational priorities, creating a unified effort toward common success.<\/li>\n\n\n\n<li>Leverages emotional intelligence to read situations and guide team members or stakeholders toward decisions that align with the organization\u2019s objectives, fostering trust and rapport in the process.<\/li>\n\n\n\n<li>Inspires and influences others at all levels to embrace and champion organizational values, fostering a culture of collaboration, innovation, and accountability that drives transformative change.<\/li>\n<\/ul>\n\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column column is-one-quarter-desktop is-full-tablet is-full-mobile page-layout-sidebar is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div>\n<\/div>\n\n    <\/div>\n<\/div>\n\n<div  class=\"section has-gray-background \">\n    <div class=\"container\">\n                \n\n<div class=\"wp-block-columns page-layout-columns columns is-multiline is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column column is-full-tablet page-layout-main is-layout-flow wp-block-column-is-layout-flow\">\n<div  class=\"purdue-home-intro-text has-layout-one-centered \">\n        <div class=\"section has-none-background has-padding-bottom-small\">\n        <div class=\"container\">\n            \n            <h2 class=\"purdue-home-intro-text__header header-font-acumin\">Delegation<\/h2>\n\n<p class=\"wp-block-paragraph\">Effectively assigning responsibilities to others, based on their abilities and development needs, while maintaining accountability for the outcomes.<\/p>\n\n\n                    <\/div>\n    <\/div>\n<\/div>\n\n\n\n<div class=\"purdue-accordion-wrap  purdue-accordion-wrap--small\">\n    <div class=\"section has-none-background has-padding-top-none has-padding-bottom-none\">\n        <div class=\"container\">\n            <div class=\"purdue-accordion has-no-bottomborder\">\n                <h3 class=\"accordion__heading purdue-accordion__title  purdue-accordion__title--small\" id=\"title-9c9d3270-5350-40d7-8e3d-386943b70031\">\n                    <button aria-controls=\"content-9c9d3270-5350-40d7-8e3d-386943b70031\" aria-expanded=\"false\">Does Not Meet Expectations<\/button>\n                <\/h3>\n                <div class=\"accordion__content purdue-accordion__content\" id=\"content-9c9d3270-5350-40d7-8e3d-386943b70031\" hidden aria-hidden=\n                \"true\">\n                    \n\n<ul class=\"wp-block-list\">\n<li>Avoids delegating tasks, either taking on too much themselves or not trusting team members with responsibilities, leading to bottlenecks and overburdened staff.<\/li>\n\n\n\n<li>Delegates responsibilities but does not follow up on progress, leading to missed deadlines, confusion, or uncompleted tasks.<\/li>\n\n\n\n<li>Fails to use delegation as a tool for employee development, assigning tasks based solely on availability, making them too basic, or not aligned with growth opportunities.<\/li>\n\n\n\n<li>Delegates tasks without considering the team member\u2019s abilities or experience, leading to poor results and frustration.<\/li>\n\n\n\n<li>Assigns tasks without confirming that the team member has access to the necessary tools, information, or support, leading to delays, inefficiencies, and frustration as team members struggle to complete tasks without the proper resources.<\/li>\n<\/ul>\n\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n\n\n\n<div class=\"purdue-accordion-wrap  purdue-accordion-wrap--small\">\n    <div class=\"section has-none-background has-padding-top-none has-padding-bottom-none\">\n        <div class=\"container\">\n            <div class=\"purdue-accordion has-no-bottomborder\">\n                <h3 class=\"accordion__heading purdue-accordion__title  purdue-accordion__title--small\" id=\"title-2361ff4b-73c0-479e-9b3c-9780fb038769\">\n                    <button aria-controls=\"content-2361ff4b-73c0-479e-9b3c-9780fb038769\" aria-expanded=\"false\">Needs Improvement<\/button>\n                <\/h3>\n                <div class=\"accordion__content purdue-accordion__content\" id=\"content-2361ff4b-73c0-479e-9b3c-9780fb038769\" hidden aria-hidden=\n                \"true\">\n                    \n\n<ul class=\"wp-block-list\">\n<li>Delegates tasks but is reluctant to let go of control, frequently stepping in to correct or micromanage, which undermines team confidence and autonomy.<\/li>\n\n\n\n<li>Inconsistently delegates, either overloading certain team members with responsibility or not delegating enough to stretch their skills and build confidence.<\/li>\n\n\n\n<li>Delegates tasks but does not provide milestones or clear deliverables.<\/li>\n\n\n\n<li>Delegates new tasks without helping the team member evaluate how it fits with their existing workload. This leads to confusion over priorities, overlapping tasks, and missed deadlines as the team member struggles to balance multiple responsibilities.<\/li>\n<\/ul>\n\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n\n\n\n<div class=\"purdue-accordion-wrap  purdue-accordion-wrap--small\">\n    <div class=\"section has-none-background has-padding-top-none has-padding-bottom-none\">\n        <div class=\"container\">\n            <div class=\"purdue-accordion has-no-bottomborder\">\n                <h3 class=\"accordion__heading purdue-accordion__title  purdue-accordion__title--small\" id=\"title-bcc8de65-d83f-430b-878f-95f1f04f0080\">\n                    <button aria-controls=\"content-bcc8de65-d83f-430b-878f-95f1f04f0080\" aria-expanded=\"false\">Meets Expectations<\/button>\n                <\/h3>\n                <div class=\"accordion__content purdue-accordion__content\" id=\"content-bcc8de65-d83f-430b-878f-95f1f04f0080\" hidden aria-hidden=\n                \"true\">\n                    \n\n<ul class=\"wp-block-list\">\n<li>Assigns tasks based on team members&#8217; strengths and development needs, ensuring the right person is handling the right responsibility for growth and efficiency.<\/li>\n\n\n\n<li>Ensures that the task, deadlines, and expectations are clearly communicated, allowing for smooth execution and accountability.<\/li>\n\n\n\n<li>Provides regular updates and feedback to the team, ensuring progress is on track without unnecessary interference, creating a balance between accountability and trust.<\/li>\n\n\n\n<li>Identifies opportunities for team members to take on challenging tasks that align with their development goals, providing mentorship and support as needed.<\/li>\n\n\n\n<li>Uses delegation as an opportunity to identify and address skill gaps, offering ongoing development opportunities and adjusting tasks to stretch team members and continually improve performance.<\/li>\n<\/ul>\n\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n\n\n\n<div class=\"purdue-accordion-wrap  purdue-accordion-wrap--small\">\n    <div class=\"section has-none-background has-padding-top-none has-padding-bottom-none\">\n        <div class=\"container\">\n            <div class=\"purdue-accordion has-no-bottomborder\">\n                <h3 class=\"accordion__heading purdue-accordion__title  purdue-accordion__title--small\" id=\"title-6f51f526-3925-4a4d-9b9c-e02ce57c7964\">\n                    <button aria-controls=\"content-6f51f526-3925-4a4d-9b9c-e02ce57c7964\" aria-expanded=\"false\">Exceeds Expectations<\/button>\n                <\/h3>\n                <div class=\"accordion__content purdue-accordion__content\" id=\"content-6f51f526-3925-4a4d-9b9c-e02ce57c7964\" hidden aria-hidden=\n                \"true\">\n                    \n\n<ul class=\"wp-block-list\">\n<li>Actively seeks opportunities to delegate tasks that are aligned with individual team members&#8217; long-term career development, helping them build new skills and competencies.<\/li>\n\n\n\n<li>Uses delegation as a tool to empower the team, encouraging them to make decisions and solve problems, significantly boosting team confidence and capability.<\/li>\n\n\n\n<li>Develops comprehensive, strategic timelines with clearly defined milestones and deliverables when delegating tasks.<\/li>\n\n\n\n<li>Communicates proactively and transparently, ensuring team members are well-supported, accountable, and motivated, fostering an environment of continuous improvement through ongoing collaboration and feedback.<\/li>\n\n\n\n<li>Delegates with the intent to build trust within the team by allowing members to collaborate, share ideas, and succeed together on projects, strengthening team cohesion and creating a unified, high-performing unit.<\/li>\n<\/ul>\n\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n\n\n\n<div class=\"purdue-accordion-wrap  purdue-accordion-wrap--small\">\n    <div class=\"section has-none-background has-padding-top-none has-padding-bottom-none\">\n        <div class=\"container\">\n            <div class=\"purdue-accordion\">\n                <h3 class=\"accordion__heading purdue-accordion__title  purdue-accordion__title--small\" id=\"title-1f11a728-9061-4b52-a03f-41b3706e765c\">\n                    <button aria-controls=\"content-1f11a728-9061-4b52-a03f-41b3706e765c\" aria-expanded=\"false\">Outstanding<\/button>\n                <\/h3>\n                <div class=\"accordion__content purdue-accordion__content\" id=\"content-1f11a728-9061-4b52-a03f-41b3706e765c\" hidden aria-hidden=\n                \"true\">\n                    \n\n<ul class=\"wp-block-list\">\n<li>Actively identifies high-potential individuals and provides them with increasingly complex and strategic tasks, ensuring that they gain the experience and confidence needed to step into leadership roles.<\/li>\n\n\n\n<li>Ensures that delegated tasks align with both employee development goals and team objectives, creating a high-performance culture where all team members grow and contribute to organizational success.<\/li>\n\n\n\n<li>Delegates tasks that require collaboration across departments, ensuring that diverse skill sets are leveraged, and building interdepartmental relationships that foster innovation and efficiency.<\/li>\n\n\n\n<li>Delegates tasks while providing team members with clear, actionable insights that guide their decision-making and problem-solving. By offering specific feedback and real-time coaching, team members understand both the strategic importance of the task and how they can improve their approach, leading to better outcomes and continuous skill development.<\/li>\n<\/ul>\n\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column column is-one-quarter-desktop is-full-tablet is-full-mobile page-layout-sidebar is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div>\n<\/div>\n\n    <\/div>\n<\/div>\n\n<div  class=\"section has-gold-background \">\n    <div class=\"container\">\n                \n\n<div class=\"wp-block-columns page-layout-columns columns is-multiline is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column column is-full-tablet page-layout-main is-layout-flow wp-block-column-is-layout-flow\">\n<div  class=\"purdue-home-intro-text has-layout-one-centered \">\n        <div class=\"section has-none-background has-padding-bottom-small\">\n        <div class=\"container\">\n            \n            <h2 class=\"purdue-home-intro-text__header header-font-acumin\">Coaching for Performance<\/h2>\n\n<p class=\"wp-block-paragraph\">Offering feedback and guidance to help employees improve their skills, performance, and career progression.<\/p>\n\n\n                    <\/div>\n    <\/div>\n<\/div>\n\n\n\n<div class=\"purdue-accordion-wrap  purdue-accordion-wrap--small\">\n    <div class=\"section has-none-background has-padding-top-none has-padding-bottom-none\">\n        <div class=\"container\">\n            <div class=\"purdue-accordion has-no-bottomborder\">\n                <h3 class=\"accordion__heading purdue-accordion__title  purdue-accordion__title--small\" id=\"title-5825f8c1-5d91-42e5-9b0d-72ab91699617\">\n                    <button aria-controls=\"content-5825f8c1-5d91-42e5-9b0d-72ab91699617\" aria-expanded=\"false\">Does Not Meet Expectations<\/button>\n                <\/h3>\n                <div class=\"accordion__content purdue-accordion__content\" id=\"content-5825f8c1-5d91-42e5-9b0d-72ab91699617\" hidden aria-hidden=\n                \"true\">\n                    \n\n<ul class=\"wp-block-list\">\n<li>Does not set clear, measurable performance goals or expectations for employees, leaving them uncertain about what is expected or how to achieve success.<\/li>\n\n\n\n<li>Avoids addressing poor performance or behavior issues, allowing problems to persist without offering guidance or corrective actions, leading to decreased team effectiveness.<\/li>\n\n\n\n<li>Frequently steps in to correct employees\u2019 work, undermining their confidence and autonomy, and preventing them from taking ownership of their own development.<\/li>\n\n\n\n<li>Focuses only on fixing mistakes without fostering a mindset of continuous improvement or resilience, discouraging employees from seeing setbacks as learning opportunities.<\/li>\n\n\n\n<li>Does not make time for regular one-on-one coaching sessions, leaving employees to feel unsupported or disconnected from their manager&#8217;s guidance.<\/li>\n<\/ul>\n\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n\n\n\n<div class=\"purdue-accordion-wrap  purdue-accordion-wrap--small\">\n    <div class=\"section has-none-background has-padding-top-none has-padding-bottom-none\">\n        <div class=\"container\">\n            <div class=\"purdue-accordion has-no-bottomborder\">\n                <h3 class=\"accordion__heading purdue-accordion__title  purdue-accordion__title--small\" id=\"title-f882a0b5-664b-4dfd-a7ae-bf4a0028cf84\">\n                    <button aria-controls=\"content-f882a0b5-664b-4dfd-a7ae-bf4a0028cf84\" aria-expanded=\"false\">Needs Improvement<\/button>\n                <\/h3>\n                <div class=\"accordion__content purdue-accordion__content\" id=\"content-f882a0b5-664b-4dfd-a7ae-bf4a0028cf84\" hidden aria-hidden=\n                \"true\">\n                    \n\n<ul class=\"wp-block-list\">\n<li>Does not consider each team member&#8217;s unique strengths, weaknesses, or career aspirations, leading to a one-size-fits-all approach that may not resonate with all employees.<\/li>\n\n\n\n<li>Establishes clear goals but does not consistently monitor or track progress, leaving employees uncertain about how well they\u2019re doing or where they need to adjust.<\/li>\n\n\n\n<li>Provides feedback but does not always help employees translate it into actionable steps, leaving them unclear on how to improve their skills or performance effectively.<\/li>\n\n\n\n<li>Recognizes strengths and accomplishments but overlooks the need for constructive feedback or development areas, resulting in missed opportunities for growth in key areas.<\/li>\n\n\n\n<li>Gives feedback but struggles to deliver it in a manner that considers the employee\u2019s emotional response, occasionally leading to misunderstandings or demotivation.<\/li>\n<\/ul>\n\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n\n\n\n<div class=\"purdue-accordion-wrap  purdue-accordion-wrap--small\">\n    <div class=\"section has-none-background has-padding-top-none has-padding-bottom-none\">\n        <div class=\"container\">\n            <div class=\"purdue-accordion has-no-bottomborder\">\n                <h3 class=\"accordion__heading purdue-accordion__title  purdue-accordion__title--small\" id=\"title-822fcca9-4446-4652-982e-180a4abdfd87\">\n                    <button aria-controls=\"content-822fcca9-4446-4652-982e-180a4abdfd87\" aria-expanded=\"false\">Meets Expectations<\/button>\n                <\/h3>\n                <div class=\"accordion__content purdue-accordion__content\" id=\"content-822fcca9-4446-4652-982e-180a4abdfd87\" hidden aria-hidden=\n                \"true\">\n                    \n\n<ul class=\"wp-block-list\">\n<li>Establishes clear performance expectations and achievable goals with team members, ensuring alignment with organizational objectives and helping employees understand their role in achieving those goals.<\/li>\n\n\n\n<li>Offers feedback to team members on a consistent basis, acknowledging strengths and addressing areas for improvement, ensuring that employees understand their performance.<\/li>\n\n\n\n<li>Maintains an open-door policy for team members to discuss performance-related concerns, fostering an environment of trust and transparency.<\/li>\n\n\n\n<li>Regularly acknowledges and praises team members for meeting performance expectations and achieving goals, reinforcing positive behavior and boosting morale.<\/li>\n\n\n\n<li>Delivers feedback in a balanced manner, combining constructive criticism with positive reinforcement, ensuring that employees feel motivated and know where to improve.<\/li>\n<\/ul>\n\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n\n\n\n<div class=\"purdue-accordion-wrap  purdue-accordion-wrap--small\">\n    <div class=\"section has-none-background has-padding-top-none has-padding-bottom-none\">\n        <div class=\"container\">\n            <div class=\"purdue-accordion has-no-bottomborder\">\n                <h3 class=\"accordion__heading purdue-accordion__title  purdue-accordion__title--small\" id=\"title-acf7d0f0-8e9a-459e-9f8f-c37471dab735\">\n                    <button aria-controls=\"content-acf7d0f0-8e9a-459e-9f8f-c37471dab735\" aria-expanded=\"false\">Exceeds Expectations<\/button>\n                <\/h3>\n                <div class=\"accordion__content purdue-accordion__content\" id=\"content-acf7d0f0-8e9a-459e-9f8f-c37471dab735\" hidden aria-hidden=\n                \"true\">\n                    \n\n<ul class=\"wp-block-list\">\n<li>Encourages employees to adopt a growth mindset, helping them view challenges and mistakes as learning opportunities, which supports continuous improvement in skills and performance.<\/li>\n\n\n\n<li>Identifies opportunities for team members to enhance their skills, such as through stretch assignments or job rotations, and ensures employees have the tools to succeed.<\/li>\n\n\n\n<li>Provides specific, actionable, and timely feedback that helps employees understand how to improve and achieve peak performance, fostering a culture of excellence.<\/li>\n\n\n\n<li>Aligns coaching with broader organizational change initiatives, helping employees adapt to new directions, processes, or structures, and supporting them in managing transitions effectively.<\/li>\n\n\n\n<li>Holds both themselves and employees accountable for the success of coaching efforts, ensuring that follow-through on coaching plans is maintained and that employees are empowered to apply feedback to real-world scenarios.<\/li>\n<\/ul>\n\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n\n\n\n<div class=\"purdue-accordion-wrap  purdue-accordion-wrap--small\">\n    <div class=\"section has-none-background has-padding-top-none has-padding-bottom-none\">\n        <div class=\"container\">\n            <div class=\"purdue-accordion\">\n                <h3 class=\"accordion__heading purdue-accordion__title  purdue-accordion__title--small\" id=\"title-4df97065-65a7-4eae-a5f1-323cb5dc12e3\">\n                    <button aria-controls=\"content-4df97065-65a7-4eae-a5f1-323cb5dc12e3\" aria-expanded=\"false\">Outstanding<\/button>\n                <\/h3>\n                <div class=\"accordion__content purdue-accordion__content\" id=\"content-4df97065-65a7-4eae-a5f1-323cb5dc12e3\" hidden aria-hidden=\n                \"true\">\n                    \n\n<ul class=\"wp-block-list\">\n<li>Delegates strategically, aligning development opportunities with employees&#8217; career goals, ensuring that they take on increasingly complex challenges that enhance both their performance and leadership capabilities.<\/li>\n\n\n\n<li>Works with each team member to create a detailed and personalized development plan, aligning short-term goals with long-term career aspirations, ensuring both individual and organizational success.<\/li>\n\n\n\n<li>Uses advanced coaching methodologies such as cognitive behavioral techniques, mindfulness practices, or strengths-based coaching to facilitate deep, lasting change in employee behavior and mindset.<\/li>\n\n\n\n<li>Uses a high degree of emotional intelligence to understand each employee&#8217;s emotional and motivational needs, tailoring coaching conversations to match their emotional state, work style, and personal aspirations for better engagement and development.<\/li>\n\n\n\n<li>Leverages performance data, surveys, or feedback tools to make coaching more data-informed, ensuring that coaching discussions are grounded in measurable outcomes and provide objective feedback on progress.<\/li>\n<\/ul>\n\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column column is-one-quarter-desktop is-full-tablet is-full-mobile page-layout-sidebar is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div>\n<\/div>\n\n    <\/div>\n<\/div>\n\n<div  class=\"section \">\n    <div class=\"container\">\n                \n\n<div class=\"wp-block-columns page-layout-columns columns is-multiline is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column column is-full-tablet page-layout-main is-layout-flow wp-block-column-is-layout-flow\">\n<div  class=\"purdue-home-intro-text has-layout-one-centered \">\n        <div class=\"section has-none-background has-padding-bottom-small\">\n        <div class=\"container\">\n            \n            <h2 class=\"purdue-home-intro-text__header header-font-acumin\">Managing Change<\/h2>\n\n<p class=\"wp-block-paragraph\">Leading organizations or teams through transitions by communicating clearly, addressing resistance, and helping employees adapt to new ways of working.<\/p>\n\n\n                    <\/div>\n    <\/div>\n<\/div>\n\n\n\n<div class=\"purdue-accordion-wrap  purdue-accordion-wrap--small\">\n    <div class=\"section has-none-background has-padding-top-none has-padding-bottom-none\">\n        <div class=\"container\">\n            <div class=\"purdue-accordion has-no-bottomborder\">\n                <h3 class=\"accordion__heading purdue-accordion__title  purdue-accordion__title--small\" id=\"title-44c06148-8b0a-464b-882d-d63afaab9fd4\">\n                    <button aria-controls=\"content-44c06148-8b0a-464b-882d-d63afaab9fd4\" aria-expanded=\"false\">Does Not Meet Expectations<\/button>\n                <\/h3>\n                <div class=\"accordion__content purdue-accordion__content\" id=\"content-44c06148-8b0a-464b-882d-d63afaab9fd4\" hidden aria-hidden=\n                \"true\">\n                    \n\n<ul class=\"wp-block-list\">\n<li>Does not model the behaviors or mindset required for adapting to the change, which diminishes the credibility of the leadership and weakens the team&#8217;s commitment to the process.<\/li>\n\n\n\n<li>Ignores or dismisses resistance to change, allowing negative feelings and pushback to grow unchecked, which undermines the success of the transition.<\/li>\n\n\n\n<li>Does not offer adequate support, resources, or guidance to help employees navigate the change, leading to decreased morale and productivity.<\/li>\n\n\n\n<li>Does not establish a system for gathering employee feedback during the change process, missing the chance to understand concerns and adjust.<\/li>\n\n\n\n<li>Does not effectively explain why change is necessary, leaving employees unclear about the purpose of the change and resulting in confusion or resistance.<\/li>\n<\/ul>\n\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n\n\n\n<div class=\"purdue-accordion-wrap  purdue-accordion-wrap--small\">\n    <div class=\"section has-none-background has-padding-top-none has-padding-bottom-none\">\n        <div class=\"container\">\n            <div class=\"purdue-accordion has-no-bottomborder\">\n                <h3 class=\"accordion__heading purdue-accordion__title  purdue-accordion__title--small\" id=\"title-390efece-de73-46b6-889f-4fdf577376c1\">\n                    <button aria-controls=\"content-390efece-de73-46b6-889f-4fdf577376c1\" aria-expanded=\"false\">Needs Improvement<\/button>\n                <\/h3>\n                <div class=\"accordion__content purdue-accordion__content\" id=\"content-390efece-de73-46b6-889f-4fdf577376c1\" hidden aria-hidden=\n                \"true\">\n                    \n\n<ul class=\"wp-block-list\">\n<li>Provides initial direction on the change process and goals but does not consistently follow up to ensure that employees are staying on track or adapting as expected.<\/li>\n\n\n\n<li>Offers general support to the team during the change process but does not always consider the unique needs of individual employees, which may cause some team members to feel overlooked or underserved.<\/li>\n\n\n\n<li>Communicates about change in a factual, transactional manner without actively showing support for the direction or inspiring enthusiasm, leaving uncertainty about the importance of the transition and its potential benefits.<\/li>\n\n\n\n<li>Fails to clearly communicate the purpose or long-term benefits of the change, resulting in employee compliance rather than engagement and commitment.<\/li>\n<\/ul>\n\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n\n\n\n<div class=\"purdue-accordion-wrap  purdue-accordion-wrap--small\">\n    <div class=\"section has-none-background has-padding-top-none has-padding-bottom-none\">\n        <div class=\"container\">\n            <div class=\"purdue-accordion has-no-bottomborder\">\n                <h3 class=\"accordion__heading purdue-accordion__title  purdue-accordion__title--small\" id=\"title-002a5d36-b7d9-47f0-bd1f-d2e0086bdcf2\">\n                    <button aria-controls=\"content-002a5d36-b7d9-47f0-bd1f-d2e0086bdcf2\" aria-expanded=\"false\">Meets Expectations<\/button>\n                <\/h3>\n                <div class=\"accordion__content purdue-accordion__content\" id=\"content-002a5d36-b7d9-47f0-bd1f-d2e0086bdcf2\" hidden aria-hidden=\n                \"true\">\n                    \n\n<ul class=\"wp-block-list\">\n<li>Leads by example by maintaining an open, positive attitude toward change. Ability to embrace change sets the tone for the team, reinforcing the belief that change is an opportunity for growth rather than a challenge.<\/li>\n\n\n\n<li>Gathers and shares relevant information regarding the reasons behind a change and its anticipated benefits, ensuring the team understands the broader context and value of the transition.<\/li>\n\n\n\n<li>Regularly shares updates about the change process with the team, including how it will affect their roles and the organization, helping everyone stay informed and engaged.<\/li>\n\n\n\n<li>Uses conflict management techniques to address concerns constructively, ensuring the team can move forward collaboratively.<\/li>\n\n\n\n<li>Uses motivational techniques to help employees see the benefits of change, encouraging them to adopt new approaches and keep moving forward despite challenges.<\/li>\n<\/ul>\n\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n\n\n\n<div class=\"purdue-accordion-wrap  purdue-accordion-wrap--small\">\n    <div class=\"section has-none-background has-padding-top-none has-padding-bottom-none\">\n        <div class=\"container\">\n            <div class=\"purdue-accordion has-no-bottomborder\">\n                <h3 class=\"accordion__heading purdue-accordion__title  purdue-accordion__title--small\" id=\"title-9636a457-870e-42ef-95e9-39723d1653da\">\n                    <button aria-controls=\"content-9636a457-870e-42ef-95e9-39723d1653da\" aria-expanded=\"false\">Exceeds Expectations<\/button>\n                <\/h3>\n                <div class=\"accordion__content purdue-accordion__content\" id=\"content-9636a457-870e-42ef-95e9-39723d1653da\" hidden aria-hidden=\n                \"true\">\n                    \n\n<ul class=\"wp-block-list\">\n<li>Establishes clear milestones for the change process, regularly measuring progress and celebrating small wins to keep the team motivated and engaged, reinforcing the positive outcomes of the change.<\/li>\n\n\n\n<li>Takes a holistic approach to managing change, integrating communication, training, and feedback loops into a cohesive strategy that ensures smooth implementation and sustained success. This includes addressing both short-term challenges and long-term goals.<\/li>\n\n\n\n<li>Proactively identifies potential emotional and technical challenges that the team might face during the change process, creating tailored solutions and providing resources to overcome those barriers effectively.<\/li>\n\n\n\n<li>Frames conversations around the problem that the change is intended to solve, focusing discussion on the need for change rather than the decision to change.<\/li>\n\n\n\n<li>Regularly measures the impact of the change on productivity, morale, and organizational goals, using these insights to adjust and refine strategies.<\/li>\n<\/ul>\n\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n\n\n\n<div class=\"purdue-accordion-wrap  purdue-accordion-wrap--small\">\n    <div class=\"section has-none-background has-padding-top-none has-padding-bottom-none\">\n        <div class=\"container\">\n            <div class=\"purdue-accordion\">\n                <h3 class=\"accordion__heading purdue-accordion__title  purdue-accordion__title--small\" id=\"title-0e0ba8fb-0447-4415-aa1c-bc938d016693\">\n                    <button aria-controls=\"content-0e0ba8fb-0447-4415-aa1c-bc938d016693\" aria-expanded=\"false\">Outstanding<\/button>\n                <\/h3>\n                <div class=\"accordion__content purdue-accordion__content\" id=\"content-0e0ba8fb-0447-4415-aa1c-bc938d016693\" hidden aria-hidden=\n                \"true\">\n                    \n\n<ul class=\"wp-block-list\">\n<li>Communicates a compelling vision for change, aligning team members with the broader organizational objectives and ensuring that everyone understands the purpose, benefits, and steps involved in the transition.<\/li>\n\n\n\n<li>Facilitates regular, open discussions, encouraging team members to voice concerns, ask questions, and suggest improvements to foster trust and ensure concerns are addressed early on.<\/li>\n\n\n\n<li>Applies a systems thinking perspective to the change process, including people, processes, technology, and culture, ensuring the change is sustainable and fully embedded within the organization.<\/li>\n\n\n\n<li>Works across departments and teams to ensure alignment, removing silos and creating a collaborative approach to change that ensures all aspects of the organization are moving in the same direction.<\/li>\n\n\n\n<li>Provides comprehensive, transparent reports to stakeholders that highlight progress, outcomes, and areas for further improvement, ensuring that the organization can track the long-term value of the change initiative.<\/li>\n<\/ul>\n\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column column is-one-quarter-desktop is-full-tablet is-full-mobile page-layout-sidebar is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div>\n<\/div>\n\n    <\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":13,"featured_media":0,"parent":1524,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2965","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.purdue.edu\/operations\/intranet\/wp-json\/wp\/v2\/pages\/2965","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.purdue.edu\/operations\/intranet\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.purdue.edu\/operations\/intranet\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.purdue.edu\/operations\/intranet\/wp-json\/wp\/v2\/users\/13"}],"replies":[{"embeddable":true,"href":"https:\/\/www.purdue.edu\/operations\/intranet\/wp-json\/wp\/v2\/comments?post=2965"}],"version-history":[{"count":3,"href":"https:\/\/www.purdue.edu\/operations\/intranet\/wp-json\/wp\/v2\/pages\/2965\/revisions"}],"predecessor-version":[{"id":2988,"href":"https:\/\/www.purdue.edu\/operations\/intranet\/wp-json\/wp\/v2\/pages\/2965\/revisions\/2988"}],"up":[{"embeddable":true,"href":"https:\/\/www.purdue.edu\/operations\/intranet\/wp-json\/wp\/v2\/pages\/1524"}],"wp:attachment":[{"href":"https:\/\/www.purdue.edu\/operations\/intranet\/wp-json\/wp\/v2\/media?parent=2965"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}