James Conners, Clif Ivy and Kathy Baker

James Conners, Clif Ivy and Kathy Baker: In December, I was preparing to teach a four-day Cognos class and in my preparing ran into some glitches in the training environment. Jim Conners did the necessary trouble shooting from home and with the help of Clif Ivy and Kathy Baker, my problems were solved and the class was able to be taught. Jim had to do the trouble shooting from home, because he was home recovering from an illness. I want to thank the Cognos team for helping resolve the issues -- and especially Jim for going above and beyond to get this solved. -- Rhonda Kerr