Adam Hagen

Adam Hagen (IT Teaching and Learning Technologies): On July 29, SharePoint pages with embedded Kaltura content integration were no longer being rendered. This had an immediate impact on Krannert executive masters' programs (EMBA and IMM) accessing content in their program courses. Adam Hagen collaborated with John Fassnacht (KCC), Mick Haberzetle (ITES), and the vendors (Kaltura and Microsoft) daily (almost hourly) to determine the root cause. When a root cause was not determined right away, Adam provided the immediately needed content via alternative pages. When the root cause had not been determined by the end of the week, Adam recreated the content for all pages (using this integration) for all courses in both programs. Throughout all of these endeavors, Adam kept ITaP management appraised of the status of the problem and resolution investigation. An exemplary demonstration of customer-focused support. -- Joe Conte (IT Teaching and Learning Technologies)