Human Resources shares updates, information regarding HR operations amid COVID-19

As the University continues to take steps to limit the risk to our community from the possible spread of COVID-19, Human Resources is adjusting business operations and providing additional updates, reminders and information to keep faculty and staff informed. Additionally, all employees should continue to review the University’s COVID-19 website for updated information and decisions. The website should be used as the main form of up-to-date University news related to COVID-19.

New employee orientation

Effective immediately, new employee orientation (NEO) will move to an online format and remain as such until at least mid-April.

New hires already scheduled to attend an upcoming NEO soon will receive a new employee information packet, complete with links and detailed instructions to access the online orientation content. In the interim, hiring supervisors are asked to notify their new hires of this change. In addition, it will be important for them to continue to follow the steps listed in their welcome letter, as BoilerKey will be required to access online information. Updated information is available via the New Employee Orientation / Resources webpage sections -- Weekly Orientation Sessions, New Employee Orientation and New Hire Wizard and System Access.

I-9 Section 2 completion for new hires

Human Resources is suspending the requirement to complete Section 2 on campus when a new employee is working remotely during the COVID-19 social distancing time period. Once normal operations resume, new employees must immediately bring the required documentation to complete Section 2 with their local payroll center (West Lafayette campus) or human resources department (Purdue Fort Wayne and Purdue Northwest campuses).

New employees working on site during the social distancing time period should contact their local payroll center (West Lafayette campus) or their human resources department (Purdue Fort Wayne and Purdue Northwest campuses) to receive instructions on when and how to complete Section 2.

All new employees will be paid normally during the social distancing time period, even without verification. New employees can disregard the reminders from SuccessFactors to complete Section 2 within three days of hire date. Payroll centers (West Lafayette campus) or human resources departments (Purdue Fort Wayne and Purdue Northwest campuses) can monitor I-9 completion progress through the Onboarding module within SuccessFactors.

Benefits

• Walk-in visits

Walk-in visits, including retirement counseling, will not be offered at the KPTC facility. Any previously scheduled appointments will be held virtually or rescheduled. Customer Service assistance will continue via phone at 765-494-2222 or toll-free at 877-725-0222 and through email at hr@purdue.edu or secure contact at www.purdue.edu/hrhelp. Do not make multiple attempts to receive assistance; staff will continue working on requests in the order they are received. Staff can be most effective without duplication of contacts.

• Benefitfocus

The previously announced Benefitfocus system blackout (scheduled for March 16-22) has been canceled. Employees can access the system normally until further notice.

• FMLA and paid parental leave requests

For those who need to file new requests, access the Family and Medical Leave Act (FMLA) forms via the Human Resources “Forms” webpage, “Benefits” tab. The request and notice and medical certification forms are required to be completed and returned before FMLA leaves can be approved. 

Those who need to file new requests but do not have access to the Internet should submit requests through hr@purdue.edu or contact customer service at 765-494-2222 or toll-free at 877-725-0222 for further assistance. Paperwork will be mailed out in the timeliest manner possible.

• Assistance with medical insurance issues

Employees who need assistance with medical insurance issues can contact Anthem Health Guides at 855-502-6365.

Payroll and tax

• Employee Self-Service

Employees can update needed information, such as bank information for direct deposit, through their Employee Profile in SuccessFactors. Training resources and further information is available on the Employee Self-Service webpage.

• Check pickup

For those receiving a payroll-related paper check, checks can be picked up at the following locations:

• West Lafayette campus – Office of the Bursar, Hovde Hall, 610 Purdue Mall.
• Purdue Fort Wayne – Human Resources, Kettler Hall, Room G02.
• Purdue Northwest – Human Resources
• Hammond campus – Schneider Avenue Building (SAB), 2450 169th St., Room 1005.
• Westville campus – Dworkin Student Services and Activities Complex, 1401 S. U.S. Highway 421, Room 114.
  

Communications

All employees and business offices or payroll centers are asked to use the following email communications to ensure that issues are directed to the right team:

• Timekeeping — time sheet completion, approvals, needed changes, etc. — should be directed to timeadmin@purdue.edu.
• Employee data changes — establishing new hire records, FTE or date changes, action automation, etc. — should be directed to paspec@purdue.edu.
• Overpayment questions should be directed to payrollpayments@purdue.edu.
• Tax-related questions should be directed to tax@purdue.edu.
• Court order questions should be directed to courtorders@purdue.edu.
• Benefits and leave questions should be directed to hr@purdue.edu.
• Merit and promotion process questions should be directed to compensation@purdue.edu.
• Annual performance appraisal process questions should be directed to lod@purdue.edu.

W-2s

W-2s continue to be accessible via ADP. A Quick Reference Guide (QRG) on how to easily access the ADP and the 2019 W-2 is available as an information tile on SuccessFactors (Employee Launchpad).