Eleanor O. Kaplan Award accepting nominations

January 3, 2011

Nominations are now being accepted for the Eleanor O. Kaplan Award for Exceptional Customer Service.
The award is sponsored by the Office of the Director of Business Managers.

Nominees for the award must presently work in the business management area on the West Lafayette campus as a business manager, account assistant, business assistant or account clerk; have at least three years of service within Business Services; and, have exhibited exceptional customer service in one or more of the following ways:
* Made significant contributions to improving customer service in their department, school or organization.
* Demonstrated the ability to incorporate outstanding improvements in their department, school or organization through individual leadership.
* Exhibited creative or innovative methods in providing customer service. Specific examples are vital to a strong nomination.

Nominations can be made with a form located at www.purdue.edu/bs-ba/Helpful_Links/index.html and/or with a letter of recommendation that cites specific examples of exceptional customer service. 

Nominations should be forwarded to Donna Mullins/DBM/FREH through campus mail or via e-mail to dmullins@purdue.edu. The deadline for nominations has been extended to 5 p.m. Feb. 11.
Recipients of the award will receive a $100 cash prize, have their names engraved on a plaque displayed in Freehafer Hall, and be recognized during an award ceremony. Two awards are made each year; one to an administrative staff member and the other to a clerical staff member. 

For more information, faculty and staff should contact the director of financial affairs for their area.

The award honors the memory of Eleanor Kaplan, who began her career at Purdue as the business administrator in the Education Department in 1979. She transferred to the School of Management in 1981, where she spent the rest of her career as a business administrator. Kaplan is remembered for her positive and cheerful attitude and for illustrating the importance of customer-valued service.