This week’s “Thumbs Up” recipients

Purdue IT Service Management Office

Purdue IT Service Management Office: STEM IT would like to express our heartfelt gratitude to Kevin Morgan, Paula Courtney and Clara Danao in the Purdue IT Service Management Office for their exceptional service during the transition from our 30-year-old custom ticketing system to TDX. Their expertise with TDX and patience were instrumental in successfully migrating our tickets to TDX in less than two weeks, all while ensuring that 60 staff members quickly adapted to the new ticketing system. — Sundeep Rao (Purdue IT)

James Ausban

James Ausban (Operations and Maintenance): The Purdue University Police Department called me and the Purdue University Fire Department when 10 students were stuck in an elevator on the fourth floor of Harrison Hall. I called James to assist with the recovery of the students because the doors were off track. James’ response time to this emergency was 12 minutes. I am very impressed with James’ quick response in assisting PUFD. James is a great asset to the Operations and Maintenance Elevator Shop and the university. Thank you, James. — Jerry Culvahouse (Operations and Maintenance) 

Josie Galloway

Josie Galloway (Real Estate and Space Administration): Thank you for your leadership and thoughtfulness in helping orchestrate the moves in Indianapolis. — Chris Krull (Student Success)

Sue Provo

Sue Provo (Administrative Services): Sue is always willing to help our team and does it with a smile on her face. — Barb LaDage (Office of the Registrar) 

University Residences hall clerks

University Residences hall clerks: Thank you to all the clerks in University Residences. Your commitment to your jobs and the students of the university made for another successful move-out. I appreciate all that you do! — Carrie Honn (Residential Housing Operations)

Brittany McGuire

Brittany McGuire (Finance and Business Operations): When Brittany submits a request to vendor data, we know without a doubt that she has done her due diligence and that almost everything, if not everything, is there and correct. We all want to do Brittany’s request because of this, and we appreciate her taking her time to make sure everything is completed before she submits the request. — Cheyenne Halterman (Finance and Business Operations)

Viviana Tsangaropoulos and Riha Karney

Viviana Tsangaropoulos and Riha Karney (both Civic Engagement): Thanks to Viviana, Riha and the rest of the ACE Campus Food Pantry team for their tremendous work collecting and organizing the many, many van loads of food and hygiene products donated as students moved out of the residence halls during Project Move Out. You made order out of chaos and made the process look easy. — Stephanie Knight (Leadership Development)

Alexis Smith and all staff in the Office of Interdisciplinary Graduate Programs

Alexis Smith and all staff in the Office of Interdisciplinary Graduate Programs: Thank you, Alexis Smith and all of the OIGP staff, for all your hard work in making our 15th OIGP Spring Reception last week such a success. This year, we added an academia and industry panel and closing keynote speaker to the event, which made for more planning and a much longer day. Alexis Smith was the main event coordinator for this large event, which included over 80 posters, an awards competition, panels, keynote speakers and sharing of graduate student research. All OIGP staff had some part in helping plan, prepare, execute and wrap up this great event. Thank you all for your countless hours and hard work for this event. — Christal Musser (Office of Interdisciplinary Graduate Programs) 

Zach Wilson, Ernie Pritchett, Jeff Sanders and Rob Barr

Zach Wilson, Ernie Pritchett, Jeff Sanders and Rob Barr (all Operations and Maintenance): I would like to recognize and thank Zach Wilson, Ernie Pritchett, Jeff Sanders and Rob Barr for their amazing response time and incredible customer service this week. They responded within minutes to an urgent maintenance request call, and not only fixed the issue within minutes but also came back after the meeting to make sure that the quick fix would be adequate. All of this took place 20 minutes prior to a high-level meeting with critical AV needs. They were able to identify issues we were not even aware of, fix them and make a lasting impression on all those in the room. Your dedication to service and consistent reliability do not go unnoticed and is what helps Administrative Operations power Purdue. — Brett Turner (Administrative Services) 

Kayla Smith and Ryan Ades

Kayla Smith and Ryan Ades (both Pharmacy Administration): Ryan and Kayla went above and beyond to help a student with a time-sensitive issue. Thank you so much for helping the student and calming their nerves. — Katie May (College of Pharmacy)

Elizabeth Klumpe

Elizabeth Klumpe (Pharmacy Administration): Great job with all the end-of-semester celebrations and retreats. — Katie May (College of Pharmacy)

Matt Clayton

Matt Clayton (IT End User Experience): I’d like to thank Matt for quickly assisting me with display issues. My laptop has lately been finicky connecting to the dual displays at 2550 Northwestern Ave. Matt was able to quickly find me, get the issue fixed and instruct me how to fix the issue should it arise again. Thanks for the quick support, Matt. — Kristie Bishop (IT Enterprise Solutions)