This standard defines how to request Web Services’ support.
Web Services provides standard support during University business hours (7:30 a.m. – 5:30 p.m. Monday – Friday). Requests for support should be submitted through the ticketing system. Outages should be reported by opening a ticket and by calling the Customer Service Center.
Standard Support Hours
Monday through Friday (excluding University Holidays)
7:30 a.m. – 5:30 p.m.
Standard support requests must be submitted through tickets. This can be done by sending an email to firstname.lastname@example.org. Tickets are handled during our standard support hours.
- Send an email to email@example.com which will open a ticket.
- If this is a production outage, call the ITaP Customer Service Center at 494-4000.
- Provide your ticket number to the Customer Service Center and let them know that this is a production outage.