Support Standard

Purpose:

This standard defines how to request Web Services’ support.

Brief Description:

Web Services provides standard support during University business hours (7:30 a.m. – 5:30 p.m. Monday – Friday). Requests for support should be submitted through the ticketing system. Outages should be reported by opening a ticket and by calling the Customer Service Center.

Details:

Standard Support Hours
Monday through Friday (excluding University Holidays)
7:30 a.m. – 5:30 p.m.

Standard Support
Standard support requests must be submitted through tickets. This can be done by sending an email to itap-webadmin@purdue.edu. Tickets are handled during our standard support hours.

Reporting Outages

  1. Send an email to itap-webadmin@purdue.edu which will open a ticket.
  2. If this is a production outage, call the ITaP Customer Service Center at 494-4000.
  3. Provide your ticket number to the Customer Service Center and let them know that this is a production outage.