Support Standard


This standard defines how to request Web Services’ support.

Brief Description:

Web Services provides standard support during University business hours (7:30 a.m. – 5:30 p.m. Monday – Friday). Requests for support should be submitted through the ticketing system. Outages should be reported by opening a ticket and by calling the Customer Service Center.


Standard Support Hours
Monday through Friday (excluding University Holidays)
7:30 a.m. – 5:30 p.m.

Standard Support
Standard support requests must be submitted through tickets. This can be done by sending an email to Tickets are handled during our standard support hours.

Reporting Outages

  1. Send an email to which will open a ticket.
  2. If this is a production outage, call the ITaP Customer Service Center at 494-4000.
  3. Provide your ticket number to the Customer Service Center and let them know that this is a production outage.