Human Resources Mission, Vision, and Strategic Goals For You

COVID-19 benefit vendor announcements

Purdue University’s benefits are provided through a variety of vendors that remain ready and willing to assist as COVID-19 impacts the world. Our vendors continue to follow guidelines from the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO) as they make adjustments to their operations. Vendor updates are outlined below. Any questions can be directed to Human Resources at 765-494-2222

Current Employees


  • Center for Healthy Living (CHL) (managed by One to One Health) – has moved to full-time telehealth services, to maintain the health and safety of Purdue students, staff and faculty, and will remain as such until further notice. For more information, see the recent Purdue Today article. For questions, or to schedule a phone appointment, call the CHL at 765-494-0111.
  • Virta – the team does not expect any disruption in their ability to care for Virta patients; platforms and processes maintain care continuity. Virta is preparing patient guides that include lists of shelf-stable, Virta-friendly foods in the event that our food supply-chain is compromised. See Virta’s "Coronavirus Response” letter for more information. Additionally, due to the threat of COVID-19 to Virta’s high-risk patient population, routine labs for enrollment and follow-up have been postponed for the time being.
  • CVS Pharmacy – offers its CarePass™ membership program ($5 monthly fee) that offers online and in-store perks with home delivery of medications (as well as over-the-counter (OTC) medications that do not require a new prescription from your provider.
  • CVS Caremark – implementation of enhancements will help prevent interruption of medication availability. As the Centers for Disease Control and Prevention (CDC) encourages individuals to stay at home as much as possible, CVS is waving the charges for home delivery. Additionally, CVS is working with all clients to waive early refill limits on 30-day prescription maintenance medications. Additionally, to maintain member access and help prevent potential gaps in therapy, CVS Caremark will be extending many clinical prior authorization records - set to expire between March 23 and June 30 – for 90 days. For instance, if a prior authorization is set to expire on May 15, the expiration date will be extended to August 15. Some restriction will apply. For more details, see “CVS Health announces additional COVID-19 resources focused on patient access.- CVS Health also provides an online COVID-19 resource center with up-to-date information for consumers.

  • Archimedes – remains committed to ensuring their members have access to the medications they need. Their standard refill allowance enables members to fill prescriptions with 20 to 25 percent of medication still on-hand. Archimedes’ member services team is available for assistance at 888-504-5563.
  • Fidelity  - Purdue's official provider of education, guidance and assistance related to retirement plan investments and decisions, remains available to serve Purdue employees virtually. Utilizing a variety of strategies, including remote access, transferring work to unaffected locations, shifting work and social distancing, both within a building and across multiple locations, Fidelity remains available to assist Purdue employees. The Fidelity Investor Center, located in the Purdue Memorial Union on the West Lafayette campus, is closed for in-person appointments until further notice. For general assistance with managing your retirement plans, you may continue to call 800-343-0860 or log on to NetBenefits and utilize the online chat function. Additionally, in an effort to keep retirement plan participants up-to-date on current market conditions, Fidelity is also sharing its Market Volatility Viewpoints landing zone, which offers a variety of resources to help individuals navigate the ever-changing market and offers new content daily.
  • See also, Fidelity’s “Well-being & you” website, which provides benefits information and resources to help you more effectively manage your money and retirement savings.
  • TIAA (retirement plans prior to 2011) - available to assist employees remotely; the West Lafayette office location is closed. Individuals can still call 800-842-2252 to schedule meetings via phone and virtually. The TIAA website also has "Coronavirus and market volatility" information available.
  •  Indiana Public Retirement System (INPRS) - remains open and ready to assist with slight modifications. INPRS offices are currently closed to the public; staff is not accessible for in-person appointments. Baseline applications should be faxed to INPRS at (317) 974-1616. Hard copies of baselines will not be accepted in INPRS offices. The INPRS team is available via email at
    • ERM is up and running. All features are functional, and employers may continue to submit wages and contributions, update member records, and all other functions.
  • CARES Act changes for retirement plans:
    • Qualified coronavirus-related distributions available from the 403(b) Base, 401(a) Mandatory, Voluntary 403(b) and 457 plans and PERF ASA (defined contribution) account.
      • 10% early withdrawal penalty waived; may elect to pay the federal income tax on the distribution over 3 years or repay the distribution within a 3-year period to an eligible retirement plan.
    • Loan limit increased in the 403b Voluntary plan for qualified participants.
      • First payment deferred until January 2021.
    • Repayment of existing 403b Voluntary loans may be delayed until January 2021 for eligible participants.
      • Interest continues to accrue during the deferment period and the term of the loan will extend by the length of the deferment period. 
    • Temporary waiver of required minimum distributions (RMDs) for 2020.

Contact Fidelity directly at 800-343-0860 for further details and assistance.

  • HSA Bank – continues to provide services to Purdue employees. HSA Bank developed to keep employees apprised of news and information. For example, as of Wednesday, March 11, the IRS announced that COVID-19 testing and treatment may be covered by HSA-eligible high-deductible health plans (HDHPs) before plan deductibles are met.
  • CARES Act changes for HSA/FSA/HRA:
    • Over-the-Counter (OTC) items now eligible expenses without a prescription, retroactively effective 1/1/20.
    • Menstrual care items now eligible expenses (e.g., tampons, pads, liners, cups, sponges) retroactively effective 1/1/20.
    • A High Deductible Health Plan (HDHP) may cover telehealth services before a person meets their deductible without negatively impacting their HSA eligibility - Temporary until 12/31/21.

EBSA Disaster Relief Notice 2020-01

Applies to the following 2019 accounts:

  • Healthcare FSA
  • Limited Purpose FSA
  • Wellness HRA

Does not apply to Dependent Care FSA.

Summary: Instead of the usual deadline of 90 days past the end of the plan year (which was 3/30/20) this year), 2019 accountholders now have until 60 days following the end of the pandemic (currently an unknown date) to file claims for (they can’t swipe their card for this) eligible expenses for reimbursement of unused 2019 funds.  Claims still must have been incurred between the opening date of the account and the closing date of the account (1/1/19 – 12/31/19 for most). 


HSA Bank Mobile App (must be registered on the member website, before you can access the app’s functionality)

HSA Bank Customer Service
  • Liberty Mutual – prioritizes taking care of their customers, employees, partners and agents, and has been proactive in their response to COVID-19. Customer support now includes Personal Auto Customer Relief Refund and Payment Flexibility Options – more information is available, including other ways Liberty Mutual is supporting their customers during COVID-19 –  on Liberty Mutual’s dedicated COVID-19 website.  
  • MetLife –legal program provides telephone or in-person access to an attorney in the MetLife Legal Plan attorney network to prepare important planning documents like a power of attorney, which is a document that let’s someone conduct transactions on your behalf and a healthcare proxy where you can appoint someone to make medical decisions on your behalf. MetLife has also created a “COVID-19 U.S. Customer Update” web page, which includes frequently asked questions.
  • In response to the Covid-19 situation, MetLife Legal Plans is offering free attorney document review and consultation services to all Purdue University employees. You do not have to be currently enrolled in the legal plan to contact an attorney for help with issues related to this event. Document review and consultation is being offered through July 31, 2020, at no cost to you. Details can be found here.
  • KinderCare - on-campus locations remain open. The centers will continue to follow the recommended guidelines from the Centers for Disease Control (CDC) and World Health Organization (WHO), Indiana child care center licensing and Purdue University. For more information, visit KinderCare's "Making Sense of Coronavirus" web page.

Students enrolled in a Purdue student health plan

  • Anthem (student plan) - covering LiveHealth Online services with no member cost-share until June 14, 2020. Mental health visits continue to be covered with no member cost-share. Anthem's 24/7 NurseLine is still available for care anywhere, anytime at 800-337-4770.

Post-65 Retirees enrolled in a UHC health plan