Annmarie Nicely, PhD

Research Interests

  • Learning and human behavior issues in hospitality business and tourism communities (in the case of the latter visitor harassment in tourism communities)

Biography

Dr. Nicely is an Associate Professor in the School of Hospitality and Tourism Management at Purdue. Her primary area of research is behavioral issues in hospitality business and tourism communities. She is the founder and lead researcher of the Visitor Harassment Research Unit at Purdue.

https://www.purdue.edu/hhs/htm/research/visitor-harassment-research-unit/index.html

Her work has been published in some of the leading academic journals in hospitality and tourism business such as the Annals of Tourism Research, Tourism Management, Journal of Travel Research, International Journal of Hospitality Management, and International Journal of Contemporary Hospitality Management. Her work has been presented at various academic conferences in Africa, Asia, Australia, Europe, and North America. While at Purdue she teaches undergraduate and graduate courses primarily in the area of Human Resource Management and Lodging Management. Prior to joining academia she worked in the hospitality industry at both the supervisory and management levels. And between 2006 and 2010 she was a frequent contributor to Jamaica’s Daily Gleaner newspaper bi-weekly feature magazine, Hospitality Jamaica.

Education

  • PhD, Human Environmental Sciences (specializing in Hospitality Administration), Oklahoma State University
  • MSc, Hotel and Foodservice Management, Florida International University
  • BSc, Hotel Management, University of the West Indies, Mona, St. Andrew, Jamaica 

Courses Taught

HTM 312 - Human Resources Management for the Service Industries

HTM 692 - Advanced Personnel Systems in Restaurants, Hotels, and Institutions

HTM 390 - Undergraduate Research in Hospitality & Tourism Management (Visitor Harassment)

HTM 590 - Problems in Hospitality & Tourism (Visitor Harassment)

HTM 602 - Research Methods 

HTM 181 - Lodging Management

HTM 381 - Revenue Management in the Lodging Industry

HTM 499 - Feasibility Studies and Business Development in Hospitality and Tourism

 Honors and Awards

  • St. Thomas Credit Union Award for Outstanding Academic Achievement, 2011
  • Most Outstanding Teaching Assistant, Third Place, Oklahoma State University, 2009
  • Most Outstanding Graduate Student for the School of Hotel and Restaurant Administration, Oklahoma State University, 2009
  • Phi Beta Delta Honor Society International Scholarship Recipient, Oklahoma State University, 2009
  • Regina Henry International Student Scholarship Recipient, 2008
  • The School of Hotel & Restaurant Administration Nominee for the Most Outstanding College of Human Environmental Sciences Doctoral Student Award, Oklahoma State University, 2008/2009
  • Karl and Louise Wolf Fellowship Recipient for Outstanding Achievement, Oklahoma State University, 2007
  • Best Research Presentation - Social Sciences, OSU Research Symposium, 2006
  • Fulbright / LASPAU Scholar, 1996-1998 

Professional Affiliations

Regional Vice-President for the Caribbean, International Tourism Studies Association (ISTA)

(January 2019 - January 2021)

Secretary, Indiana Chapter of International Council on Hotel, Restaurant & Institutional Education (I-CHRIE) (2011 – 2012)

Member, American Hotel & Lodging Association (AHLA)

(2015 - present)

Member, Society for Organizational Learning (SOL) (2010-2017)

Other Professional Activities

Ad Hoc Reviewer - Journals

International Journal of Hospitality & Tourism Administration

Tourist Studies

International Journal of Tourism Research

International Journal of Culture, Tourism & Hospitality Research

Tourism Management Journal

Journal of Hospitality & Tourism Research

Journal of Quality Assurance in Hospitality and Tourism

Community Development: Journal of the Community Development Society

International Journal of Contemporary Hospitality Management

International Journal of Hospitality Management

Research in Business and Management Journal

International Food Journal

World Applied Sciences Journal

 Ad Hoc Reviewer - Academic Conferences

International Council on Hotel, Restaurant, & Institutional Education (ICHRIE) Central Region Conference

International Council on Hotel, Restaurant, & Institutional Education (ICHRIE) NENA Region Conference

International Council on Hotel, Restaurant, & Institutional Education (ICHRIE) Western Region Conference

Asia Pacific Tourism Association (APTA) International Conference

International Council on Hotel, Restaurant, and Institutional Education Conference (ICHRIE)

Hospitality Graduate Conference

Council for Australian University Tourism & Hospitality Education (CAUTHE) Conference

Member – Conference Committees

Research Paper and Workshop Committee, 2020 International Society of Travel & Tourism Educators (ISTTE) Conference

Scientific Committee, 2018 International Tourism Studies Association Conference (ISTA) (Tourism Policy, Planning & Governance Stream)

Selected Publications and Presentations

^Student co-authors                        *Visitor Harassment Research

 Peer-Reviewed Journal Articles

*Nicely, A. & ^Armadita, F. (2020). Type of repeat visitors most sensitive to micro-trader harassment. Current Issues in Tourism. 23 (2) 164-174 DOI: https://doi.org/10.1080/13683500.2018.1488820

*Nicely, A. & ^Mohd Ghazali, R. (2019). Music and emotions links to visitor harassment: A look at Jamaica. Tourism Review.  74 (3), 371-384 DOI: https://doi.org/10.1108/TR-11-2017-0174

*Nicely, A. & ^Armadita, F. (2018). Sympathy and loyalty intention after visitor harassment. International Journal of Culture, Tourism and Hospitality Research. 12 (1) 47-58 DOI: https://doi.org/10.1108/IJCTHR-07-2017-0076

Nicely, A. (2018). Type of work experience important for hotel managers’ success: Focus versus variety. Journal of Quality Assurance in Hospitality & Tourism. 19 (1), 83-90 DOI: http://dx.doi.org/10.1080/1528008X.2017.1343167

Nicely, A. & Palakurthi, R. (2018). Organizational culture requirements for high levels of knowledge usage from learning activities among hotel managers. International Journal of Hospitality and Tourism Administration. 19 (1), 1-25 DOI: https://doi.org/10.1080/15256480.2017.1305308

La Lopa, M., Wray, M. & Nicely, A. (2018).  Effects of cooperative learning on Chinese students performing a formal table setting for American style service. Journal of Foodservice Business. 21 (3) 297-314   DOI: https://doi.org/10.1080/15378020.2017.1399777

*Nicely, A. & ^Armadita, F. (2017). How resilient are repeat visitors to trader harassment? Tourism Management Perspectives. 23 July 2017 154-156 DOI:  https://doi.org/10.1016/j.tmp.2017.02.003

*Nicely, A. & ^Mohd Ghazali, R. (2017). Mitigating aggressive small trade at tourist destinations through cognitive restructuring. International Journal of Hospitality and Tourism Administration. 18 (2), 171-194 DOI: http://dx.doi.org/10.1080/15256480.2016.1264905

*Nicely, A. (2015). Reversing visitor harassment through deliberate intelligence building strategies. Tourism Culture and Communication Journal. 15 (2), 121-139 DOI: https://doi.org/10.3727/109830415X14401707765962

*Nicely, A., Day, J., Sydnor, S. & ^Mohd Ghazali, R. (2015). Sustainably changing small traders’ harassment behaviors - A theoretical framework. Tourism Management. 47, 273-285 DOI: http://dx.doi.org/10.1016/j.tourman.2014.10.002

*Nicely, A. & Syndor, S. (2015). Rural tourism development: Tackling a culture of local nonparticipation in a post-slavery society. Journal of Travel Research. 54 (6) 717-729 DOI: http://journals.sagepub.com/doi/abs/10.1177/0047287514535846

Nicely, A. & Tang, H. (2015). From tertiary education to innovate at work: What is really important for hotel managers?  International Journal of Hospitality Management. 51, 135-137 DOI: http://dx.doi.org/10.1016/j.ijhm.2015.09.006

*Nicely, A. & ^Mohd Ghazali, R. (2014). Demystifying visitor harassment? Annals of Tourism Research. 48, 266-269 DOI: http://dx.doi.org/10.1016/j.annals.2014.05.011

^Rigg, J., Sydnor, S. & Nicely, A. (2014). Employee engagement in Jamaican hotels: Do demographic and organizational characteristics matter? Journal of Human Resources in Hospitality and Tourism.13 (1), 1-16 DOI: http://dx.doi.org/10.1080/15332845.2013.807391

Day, J., ^Karani, A., Adler, H. & Nicely, A. (2013). Corporate Social Responsibility (CSR) and college recruiting in the hospitality industry. Journal of Human Resources in Hospitality and Tourism. 12 (1), 71-90 DOI: http://dx.doi.org/10.1080/15332845.2013.723269

*Nicely, A. & Palakurthi, R. (2012). Navigating through tourism options: An island perspective. International Journal of Culture, Tourism and Hospitality Research. 6 (2), 133-144 DOI: http://dx.doi.org/10.1108/17506181211233063

Slevitch, L. & Nicely, A. (Fall 2012). A case of student-worker retention in on-campus hotels: An interpretative inquiry. Journal of Travel and Tourism Research.  12(2), 36-49

Nicely, A., Palakurthi, R. & Gooden, A.D. (2011). Behaviors linked to hotel managers’ work-related learning levels. International Journal of Contemporary Hospitality Management. 23 (6), 764-783 DOI: http://dx.doi.org/10.1108/09596111111153466

 

Book Chapter & Other Scholarly Publication

*Nicely, A., & ^Morrison, K. G. (2019). Economic impact of visitor (trader) harassment on tourist destinations and what tourism leaders can do about it. In D. Gursoy & R. Nunkoo (Eds.), The Routledge handbook of tourism impacts: Theoretical and applied perspectives (pp. 168). New York, NY: Routledge Taylor & Francis Group.

*Nicely, A., & ^Selvia, A. (2019). Socioeconomic predictors of visitor harassment: Why knowing vendor migration patterns is important. Visitor Harassment Research Unit Working Paper Series. School of Hospitality & Tourism Management. Purdue University. West Lafayette, Indiana.  

 

Peer-Reviewed Conference Presentations

International

*Nicely (2019). Domestic versus international visitors: Who would be less loyal after a trader harassment episode? 2019 International Society for Travel and Tourism Educators (ISTTE) Conference. Vancouver, BC

*Nicely, A. (2019). Visitor harassment and visitors’ loyalty intention toward Jamaica: Factors that might make this Caribbean island special. 2019 Asia-Pacific and Euro Council on Hotel, Restaurant and Institutional Education (APac-Euro CHRIE) Conference. Hong Kong, China

*Nicely, A. & ^Silva, A. (2018). Can multinational agency data forecast trader harassment intensity? Global Conference on Business, Hospitality and Tourism Research (GLOSEARCH 2018). Ho Chi Minh City, Vietnam.

*Nicely, A., ^Singh, S., Zhu, D. & ^Yoo, S. (2018).  Visitor harassment solutions, implication for future research.  7th Biennial International Tourism Studies Association (ITSA) Conference. Tshwane, South Africa.

*Nicely, A. (2018). Cultural disparity and visitor (trader) harassment interpretation. 7th Biennial International Tourism Studies Association (ITSA) Conference. Tshwane, South Africa.

*Nicely, A. (2018). Beliefs micro-traders that harass tourists share.  8th Advances in Hospitality and Tourism Marketing and Management Conference. Bangkok, Thailand.

*Nicely, A., ^Morrison, K., ^Selvia, A. & ^Armadita, F. (2017). Achieving loyalty after intense visitor harassment. Second Spring Symposium on Challenges in Sustainable Tourism Development, Gran Canaria Island, Spain

*Nicely, A. & ^Armadita, F. (2016).  When visitors sympathize with local vendors: Effects and lessons. Consumer Behavior in Tourism Symposium 2016. South Tyrol, Italy.

^Ding, J., Miao, L., Nicely, A. & Xiao, Q. (2015). The event company-hotel relationship: An inter-organizational collaboration perspective. Asia-Pacific CHRIE/APF Conference, Auckland, New Zealand.

*^Mohd Ghazali, R., Nicely, A. & Gooden, A.D. (2014). Tackling visitor harassment: The effect of local music on craft traders’ service-related emotions.  Asia-Pacific CHRIE Conference, Selangor, Malaysia.

Nicely, A. (2013). Exploring a new way to organize work in hotels. Advances in Hospitality and Tourism Marketing and Management Conference, Taipei, Taiwan.

Nicely, A., Sydnor, S. & Johnson, C. (2012). Cultural dichotomies and rural tourism development: The case of St. Thomas, Jamaica. 8th International Conference on Tourism. Athens, Greece.

Nicely, A. & Njite, D. (2011).  The effect of location on hotel managers’ work-related learning: An island destination perspective. Paper submitted to the Advances in Hospitality and Tourism Marketing and Management (AHTMM) Conference. Istanbul, Turkey.

Nicely, A. & Palakurthi, R. (2009). Developing a strong rural tourism product: The case of St. Thomas, Jamaica. Council for Australian University Tourism & Hospitality Education (CAUTHE) Conference. Fremantle, Western Australia.

 

Domestic

*Nicely, A. (2017). Types of trader harassment behaviors: A typology. International Society of Travel & Tourism Educators (ISTTE) Conference. Charleston, SC, USA

Wray, M, LaLopa, M. & Nicely, A. (2017). The effect of cooperative learning training on Chinese students’ performing a formal table setting for American Service. West Federation CHRIE Conference, San Diego, California U.S.A.

^Zhou, Y., Nicely, A. & Miao, L. (2013).  The influence of hotel manager asymmetric behaviors toward customers versus employees over front desk employee emotion. Graduate Education and Graduate Student Conference in Hospitality and Tourism. Washington, U.S.A.

Gordon, S., Adler, H., & Nicely, A. (2013). A day in the life of a select-service general manager. Graduate Education and Graduate Student Conference in Hospitality and Tourism. Washington, U.S.A.

Rigg, J., Adler H. & Nicely, A. (2011). Perceptions of employee engagement in Jamaican hotels: An employee-manager comparison. Krannert Executive Conference for Human Resources Professionals, West Lafayette, Indiana, U.S.A

Nicely, A. & Qu, H. (2006).  Designing a master’s program in hospitality management: Preparing leaders for the 21st century & beyond.  The 24th Oklahoma State Annual Research Symposium. Stillwater, Oklahoma., U.S.A.

 Domestic (Non-Refereed)

^Song, J., ^Singh, S., Meng, M., ^Zhu, D., & Nicely, A. (2020). Visitor harassment in China: An exploratory study. Purdue’s Undergraduate Research Conference, West Lafayette, IN U.S.A.

 

Peer-Reviewed Poster Presentations

International

*^Singh, S. & Nicely, A. (2019). Visitors’ beliefs about trader harassment as moderator to the effect of harassment intensity on their loyalty intentions.  2019 International Society for Travel and Tourism Educators (ISTTE) Conference. Vancouver, Canada

 

Domestic

*Nicely, A., ^Singh, S., & Zhu, D. (2019). Mapping visitor (trader) harassment around the world. 2019 Central Council on Hotel, Restaurant and Institutional Education (CHRIE) Conference. Indianapolis, U.S.A

*Nicely, A. & ^Singh, S. (2019) Trader harassment intensity, visitor beliefs and loyalty intentions: Evidence from India. 2019 Central Council on Hotel, Restaurant and Institutional Education (CHRIE) Conference. Indianapolis, U.S.A

*^Armadita, F. & Nicely, A. (2015). Harassment on visitors' behavioral intentions and the role their cultural background play. 2015 Annual International Council on Hotel, Restaurant, and Institutional Education (ICHRIE) Conference, Florida, U.S.A.

*^Zhang, Y. & Nicely, A. (2014). Understanding shoppers’ emotion response to independent craft sellers’ trading behaviors under different music conditions. Graduate Education and Graduate Student Conference in Hospitality and Tourism. Texas, U.S.A.

Nicely, A. & Njite, D. (2012). Organizational size and learning: Unique insights for hotel managers, Hawaii International Conference on Business. Hawaii, U.S.A.

Gardner, M. & Nicely, A. (2008). Jamaican ethnic restaurants in America: A historical perspective. Southwest Texas Popular Culture Association (PCA)/ American Culture Association (ACA) Conference. New Mexico, U.S.A.

 

Domestic (Non-Refereed)

*Nicely, A., ^Zhou, X., Fan, A. and Meng, M. (2018). Visitor Harassment in China: The Case of Shanghai. Purdue’s Undergraduate Research Conference, West Lafayette, IN

*Nicely, A., Tang, H, ^Silva, A.; & ^Armadita, F. (2016). Socioeconomic determinants of visitor harassment intensity. College of Health and Human Sciences Fall Research Day 2016, Purdue University, West Lafayette, IN U.S.A.

^Jin, D & Nicely, A. (2016). The effect of consumer perceived fairness in service marketing. College of Health and Human Sciences Fall Research Day 2016, Purdue University, West Lafayette, Indiana U.S.A.

 

Newspaper Articles

Nicely, A. (2020, January 1). Group tackles visitor harassment. St. Lucia News Online.

Nicely, A. (2010, June 9). Move to strengthen St. Thomas’ tourism product. The Daily Gleaner: Hospitality Jamaica 

Nicely, A. (2010, January 6). How to give visitors a taste of Jamaica. The Daily Gleaner: Hospitality Jamaica 

Nicely, A. (2009, April 1). Is a hospitality management degree necessary for industry? The Daily Gleaner: Hospitality Jamaica 

Nicely, A. (2008, December 24). Overhauling the industry’s human capital from both angles. The Daily Gleaner: Hospitality Jamaica 

Nicely, A. (2008, October 1). Tourism, a strategy for poverty alleviation? Not in Jamaica. The Daily Gleaner: Hospitality Jamaica

Nicely, A. (2008, April 23). Small hotels must be rated. The Daily Gleaner: Hospitality Jamaica 

Nicely, A. (2008, March 19). The principle of “show and sell”. The Daily Gleaner: Hospitality Jamaica 

Nicely, A. (2007, November 28). ”It should begin to smell a lot like Christmas”. The Daily Gleaner: Hospitality Jamaica

Nicely, A. (2007, October 31). Harbour View Round-A-Bout: Enhancing the culinary landscape of the east. The Daily Gleaner: Hospitality Jamaica

Nicely, A. (2007, August 29).  From the poor man’s table to haute status: The true story about bully beef and Jamaica. The Daily Gleaner: Hospitality Jamaica

Nicely, A. (2007, June 13). Saying “no” to customers, good for business? The Daily Gleaner: Hospitality Jamaica

Nicely, A. (2007, May 16). Gold teeth snappers at Hellshire. The Daily Gleaner: Hospitality Jamaica

Nicely, A. (2007, May 2).  More money, more work. The Daily Gleaner: Hospitality Jamaica

Nicely, A. (2007, April 18). Outwitting overeaters. The Daily Gleaner: Hospitality Jamaica

Nicely, A. (2007, April 5).  The national gastronomic identity (Part 3): The organization of the local restaurant industry. The Daily Gleaner: Hospitality Jamaica

Nicely, A. (2007, March 21). A national gastronomic identity (Part 2): Establishing own foodservice style. The Daily Gleaner: Hospitality Jamaica

Nicely, A. (2007, February 7).  A national gastronomic identity: Refining Jamaica’s gourmet cuisine. The Daily Gleaner: Hospitality Jamaica

Nicely, A. (2006, November 17). Waiters, manage your careers. The Daily Gleaner: Hospitality Jamaica

Nicely, A. (2006, September 20) Inadequacy of foreign language training in hospitality programmes. The Daily Gleaner: Hospitality Jamaica.

Nicely, A. (2006, October 4). Music, food great combination. The Daily Gleaner: Hospitality Jamaica

 

Newsletter Articles

*Nicely, A. (2015, Spring) Visitor harassment research report card. The Boilerplate.

Nicely, A. (2011, Spring) Organizational charts and hotels: Learning research to address an age-old problem. The Boilerplate.

 

 

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Associate Professor

Marriott Hall, Room 239
Purdue University
900 W. State Street
West Lafayette, IN 47907-2115

Phone: (765) 494-4740
Fax: (765) 494-0327

ajnicely@purdue.edu

Hospitality & Tourism Management, 900 W. State Street, West Lafayette, IN 47907, PH:(765) 494-4643, Fax: (765) 494-0327

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