Susan Gordon

Research Interests

  • Employee wellbeing
  • Perceived supervisor support
  • Perceived organizational support

Biography

Dr. Susan Gordon is an Assistant Professor in the School of Hospitality & Tourism Management at Purdue University, where she received her Ph.D. in Hospitality & Tourism Management in August 2014. Dr. Gordon also holds a Masters in Business Administration from Boston University, received May 2006, and a Bachelor of Science in Hospitality Administration from the University of Massachusetts at Amherst, received May 1996.

Prior to her faculty appointment at Purdue University, Dr. Gordon was an Assistant Professor in the College of Hospitality & Tourism Leadership at the University of South Florida Sarasota-Manatee. Dr. Gordon has over ten years of hospitality industry experience. Most recently, she was the Human Resources Manager for an 800-room hotel with Starwood Hotels & Resorts in Boston, MA. Dr. Gordon has also worked for Walt Disney World in Orlando, FL where she was a Labor Manager responsible for the scheduling, payroll, and personnel management processes for a 1900-room resort, the WDW resort call center, and the WDW catering line of business. Prior to that position, she held the positions of Front Desk Manager, Bell Services Manager, and Housekeeping Manager for four different Disney resorts.

Dr. Gordon’s research area is primarily human resources and she is particularly interested in employee wellbeing and perceived supervisor support. Dr. Gordon also conducts research in lodging operations. Her work has been published in several hospitality journals including the International Journal of Contemporary Hospitality Management, Journal of Human Resources in Hospitality & Tourism, Tourism Analysis, and the Journal of Quality Assurance in Hospitality & Tourism.

Education

  • Ph.D. Hospitality and Tourism Management, Purdue University, 2014
  • MBA, Boston University, 2006
  • B.S. Hospitality Administration, University of Massachusetts-Amherst, 1996

Professional Experience

  • Assistant Professor, School of Hospitality and Tourism Management, Purdue University, 2016 – present
  • Assistant Professor, College of Hospitality & Tourism Leadership, University of South Florida Sarasota-Manatee, 2014 – 2016
  • Instructor & Research Assistant, School of Hospitality and Tourism Management, Purdue University, 2010 - 2014
  • Human Resources Manager for The Westin Copley Place, Starwood Hotels & Resorts, 2008 – 2010
  • Labor Manager & Specialist, Walt Disney World, 2000 – 2007
  • Guest Services Manager, Walt Disney World, 1998 – 2000
  • Housekeeping Manager, Walt Disney World, 1997 - 1998

Courses Taught

  • HTM 18100 Lodging Management
  • HTM 39900 Leadership Development
  • HTM 49900 Feasibility Studies and Business Development in Hospitality and Tourism
  • HTM 58100 Advanced Hotel Management
  • HTM 60200 Research Topics and Methods Seminar

Selected Publications and Presentations

Refereed Publications

  • Gordon, S., Tang, C.H., Day, J., & Adler, H. (forthcoming). Supervisor support and turnover in hotels: Does employee wellbeing mediate the relationship? International Journal of Contemporary Hospitality Management.
  • Ryu, K., Lehto, X., Fu, X., & Gordon, S. (forthcoming). The role of storytelling in cultivating a cult brand: The case of a luxury hotel. International Journal of Hospitality Management.
  • Zhang, H., Gordon, S., Buhalis, D., & Ding, X. (forthcoming; published online October 15, 2017). Experience value co-creation on destination online platforms. Journal of Travel Research.
  • Mody, M. Tang, C.H., Gaulke, C., & Gordon, S. (2018). Examining the personal and institutional determinants of research productivity in hospitality and tourism management. Journal of Hospitality & Tourism Education, 30(1), 36-51.
  • Gordon, S. & Adler, H. (2017) Employee perceptions of wellbeing and organizational wellness offerings: A case study of line-level employees in select-service hotels. Journal of Human Resources in Hospitality & Tourism, 16(3), 308-330.
  • Mody, M., Gordon, S., Lehto, X., & Adler, H. (2017). Study abroad and the development of college students' travel venturesomeness: An examination using Plog's psychographic personality types. Tourism Management Perspectives, 24, 126-138.
  • Mody, M., Gordon, S., Lehto, X., So, S.I., & Li, M. (2016). The augmented convention offering: The impact of destination and product images on attendees’ perceived benefits. Tourism Analysis, 21(6), 1-15.
  • Lehto, X., Park, O.J., & Gordon, S. (2015). Migrating to new hotels: A comparison of antecedents of business and leisure travelers’ hotel switching intention. Journal of Quality Assurance in Hospitality & Tourism, 16(3), 235-258. DOI: 10.1080/1528008X.2014.925787
  • Adler, H., Gordon, S., & Rigg, J. (2014). Sabbatical activities of faculty: The case of professors in hospitality and tourism in the U.S. Journal of Hospitality & Tourism, 12(1), 1-16.
  • Gordon, S., Adler, H., & Scott-Halsell, S. (2014). Career fairs: Are they valuable events? Hospitality and tourism recruiter perceptions of attributes towards participation and activities. International Journal of Hospitality and Event Management, 1(1), 81-94.
  • Adler, H. & Gordon, S. (2013). An analysis of the changing roles of hotel concierges. Journal of Tourism and Hospitality Management, 1(2), 53-66.
  • Gordon, S. & Adler, H. (2013). Perceptions of hotel concierges on effects of technology on guest service and their positions. Journal of Tourism Research & Hospitality, 2(4). DOI: 10.4172/2324-8807.1000128.

Conference Presentations

  • Gordon, S. (2018, July). Employees in Independent Restaurants: How Can Managers Ensure a More Supportive Environment? Poster presented at the annual ICHRIE Summer Conference, Palm Springs, CA.
  • Jolly, P., Self, T., & Gordon, S. (2018, July). Assessing the Effects of Benefits on Hospitality Recruits’ Pursuit Intentions. Poster presented at the annual ICHRIE Summer Conference, Palm Springs, CA.
  • Self, T., Gordon, S., & Gosh, A. (2018, July). Increasing Management Retention: The Mediating Role of Coworker Support on Job Embeddedness and Turnover Intention. Poster presented at the annual ICHRIE Summer Conference, Palm Springs, CA.
  • Ryu, K., Lehto, X., Gordon, S., & Fu, X. (2018, July). Effect of Brand Story Structure on Luxury Hotel Consumers’ Narrative Transportation. Paper presented at the annual ICHRIE Summer Conference, Palm Springs, CA.
  • Qiu, S., Cai, L., Lehto, X., Huang, Z., Gordon, S., & Gartner, W. (2018, February). Tourism Self-Preservation and Health-Related Outcome. Paper presented at the annual Tourism Sciences Society of Korea (TOSOK), Incheon, South Korea.
  • Gordon, S. & Cobanoglu, C. (2017, July). Wellness program components: What do hospitality employees want? Poster presented at the annual ICHRIE Summer Conference, Baltimore, MD.
  • Gordon, S. & Adler, H. (2017, July). Employee altruism and guest satisfaction in the hospitality industry: Is there a link? Poster presented at the annual ICHRIE Summer Conference, Baltimore, MD.
  • Gordon, S. & Adler, H. (2016, July). The effect of hospitality managers’ perceptions of wellbeing and management support on turnover intention. Poster presented at the annual ICHRIE Summer Conference, Grapevine, TX.
  • Gordon, S. & Yang, W. (2016, July). Learning by Doing? Enhancing Students’ Learning Experiences by Partnering with Off-Campus Hotels in Lodging Management Courses. Symposium roundtable discussion facilitated at the annual ICHRIE Summer Conference, Grapevine, TX.
  • Suarez, N., Berezina, K., Yang, W., & Gordon, S. (2016, June). Are customers ready for tablet-based menus? An analysis of the innovation characteristics that influence the intentions to adopt tablet-based menus. Paper presented at the 2016 iHITA Annual Research Conference, New Orleans, LA. 
  • Gordon, S. (2015, November). The effect of subjective wellbeing on turnover intention of hospitality managers: An empirical study. Research in progress paper accepted for presentation at the 5th International Interdisciplinary Business-Economics Advancement Conference, Fort Lauderdale, FL.
  • Gordon, S., Adler, H., & Self, T. (2015, July). Subjective wellbeing and turnover intention in hotels: What impact does an employee’s cultural background play? Poster presented at the annual ICHRIE Summer Conference, Orlando, FL.
  • Gordon, S., Adler, H., & Tang, C.H. (2014, July). The impact of supervisor support and employee wellbeing on turnover intention within the select-service hotel setting. Poster presented at the annual ICHRIE Summer Conference, San Diego, CA.
  • Gaulke, C., Gordon, S., Mody, M., & Tang, C.H. (2014, January) Publish or perish: An econometric analysis of the determinants of research productivity in hospitality and tourism. Paper presented at the annual Graduate Student Research Conference in Hospitality and Tourism, Houston, TX.
  • Gordon, S., Adler, H., & Rigg, J. (2013, July). Sabbatical activities of hospitality and tourism faculty in the U.S. Poster presented at the annual ICHRIE Summer Conference, St. Louis, MO.
  • Mody, M., Gordon, S., Adler, H., & Lehto, X. (2012, October). The impact of summer study abroad on students’ future travel behavior: An examination using Plog’s psychographic personality types. Paper presented at the annual EuroCHRIE Conference, Lausanne, Switzerland.
  • Gordon, S. & Adler, H. (2012, August). Perceptions of hotel concierges on the impact of technology. Poster presented at the annual ICHRIE Summer Conference, Providence, RI.
  • Mody, M., Gordon, S., Lehto, X., So, S.I., & Li, M. (2012, June). The augmented convention offering: The impact of destination and product images on benefit acquisition. Paper presented at the annual Asia Pacific Tourism Association Conference, Taipei, Taiwan.
  • Sydnor, S., Adler, H. & Gordon, S. (2011, July). Specifying a model of organizational social capital. Poster presented at the annual ICHRIE Summer Conference, Denver, CO.

Awards and Honors

  • Arnold I. Cohen Faculty Development Endowment Award recipient, 2017
  • Bruce I. Lazarus Teaching Award recipient, 2017
  • Best paper presentation award, 2016 iHITA Annual Research Conference
  • University of South Florida Sarasota-Manatee Excellence in Teaching nominee, 2016
  • Purdue University Research Foundation Research Grant recipient, 2013 - 2014 
  • Purdue University HTM Outstanding PhD Student Award finalist, 2012
  • Boston University Academic Achievement Scholarship recipient, 2004 - 2006
  • Walt Disney World Performance Award recipient, April 2003 and January 2007

Professional Affiliations

  • Secretary, ICHRIE Central Federation
  • ICHRIE, International Council on Hotel, Restaurant, and Institutional Education
  • Assistant Editor of the Journal of Human Resources in Hospitality & Tourism
  • Assistant Editor of the Journal of Hospitality & Tourism Insights
Susan Gordon
Assistant Professor

Marriott Hall, Room 247
Purdue University
900 W. State Street
West Lafayette, IN 47907-2115

Phone: (765) 494-8031
Fax: (765) 494-0327
gordon31@purdue.edu

Hospitality & Tourism Management, 900 W. State Street, West Lafayette, IN 47907, PH:(765) 494-4643, Fax: (765) 494-0327

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