Susan Gordon

Research Interests

  • Employee wellbeing
  • Perceived supervisor support
  • Perceived organizational support

Biography

Dr. Susan Gordon is an Assistant Professor in the School of Hospitality & Tourism Management at Purdue University, where she received her Ph.D. in Hospitality & Tourism Management in August 2014. Dr. Gordon also holds a Masters in Business Administration from Boston University, received May 2006, and a Bachelor of Science in Hospitality Administration from the University of Massachusetts at Amherst, received May 1996.

Prior to her faculty appointment at Purdue University, Dr. Gordon was an Assistant Professor in the College of Hospitality & Tourism Leadership at the University of South Florida Sarasota-Manatee. Dr. Gordon has over ten years of hospitality industry experience. Most recently, she was the Human Resources Manager for an 800-room hotel with Starwood Hotels & Resorts in Boston, MA. Dr. Gordon has also worked for Walt Disney World in Orlando, FL where she was a Labor Manager responsible for the scheduling, payroll, and personnel management processes for a 1900-room resort, the WDW resort call center, and the WDW catering line of business. Prior to that position, she held the positions of Front Desk Manager, Bell Services Manager, and Housekeeping Manager for four different Disney resorts.

Dr. Gordon’s research area is primarily human resources and she is particularly interested in employee wellbeing and perceived supervisor support. Dr. Gordon also conducts research in lodging operations. Her work has been published in several hospitality journals including the International Journal of Contemporary Hospitality Management, International Journal of Hospitality Administration, Journal of Human Resources in Hospitality & Tourism, Tourism Analysis, and the Journal of Foodservice Business Research.

Education

  • Ph.D. Hospitality and Tourism Management, Purdue University, 2014
  • MBA, Boston University, 2006
  • B.S. Hospitality Administration, University of Massachusetts-Amherst, 1996

Professional Experience

  • Assistant Professor, School of Hospitality and Tourism Management, Purdue University, 2016 – present
  • Assistant Professor, College of Hospitality & Tourism Leadership, University of South Florida Sarasota-Manatee, 2014 – 2016
  • Instructor & Research Assistant, School of Hospitality and Tourism Management, Purdue University, 2010 - 2014
  • Human Resources Manager for The Westin Copley Place, Starwood Hotels & Resorts, 2008 – 2010
  • Labor Manager & Specialist, Walt Disney World, 2000 – 2007
  • Guest Services Manager, Walt Disney World, 1998 – 2000
  • Housekeeping Manager, Walt Disney World, 1997 - 1998

Courses Taught

  • HTM 18100 Lodging Management
  • HTM 21200 Management and Leadership in Hospitality and Tourism
  • HTM 39900 Leadership Development
  • HTM 49900 Business Development in Hospitality and Tourism
  • HTM 58100 Advanced Hotel Management
  • HTM 60200 Research Topics and Methods Seminar

Honors and Awards

  • ICHRIE Innovation in Teaching Award, 2021
  • Purdue University Teaching for Tomorrow Fellowship Award, 2019-2020
  • Arnold I. Cohen Faculty Development Endowment Award recipient, 2017 and 2019
  • Bruce I. Lazarus Teaching Award recipient, 2017
  • Best paper presentation award, 2016 iHITA Annual Research Conference
  • University of South Florida Sarasota-Manatee Excellence in Teaching nominee, 2016
  • Purdue University Research Foundation Research Grant recipient, 2013 - 2014
  • Purdue University HTM Outstanding PhD Student Award finalist, 2012
  • Boston University Academic Achievement Scholarship recipient, 2004 - 2006
  • Walt Disney World Performance Award recipient, April 2003 and January 2007

Professional Affiliations

  • Secretary, ICHRIE Central Federation
  • ICHRIE, International Council on Hotel, Restaurant, and Institutional Education
  • Assistant Editor of the Journal of Human Resources in Hospitality & Tourism
  • Assistant Editor of the Journal of Hospitality & Tourism Insights

Selected Publications and Presentations

Refereed Publications

  • Gordon, S., Jolly, P., Self, T., & Shi, X. (forthcoming; accepted May 2021). Is subtle toxicity worse for racial-ethnic minority employees? The impact of coworker incivility on employee well-being. Journal of Foodservice Business Research.
  • Gordon, S. & Shi, X. (2021). The well-being and subjective career success of workaholics: An examination of hospitality managers’ recovery experience. International Journal of Hospitality Management, 93, p.102804. doi: 10.1016/j.ijhm.2020.102804.
  • Gordon, S. & Parikh, A. (2021). Supporting employee well-being: The case of independent restaurants. Journal of Foodservice Business Research, 24(2), 215-234.
  • Shi, X., Gordon, S., & Tang, C.H. (2021). Momentary well-being matters: Daily fluctuations in hotel employees’ turnover intention. Tourism Management, 83, p. 104212. doi: 10.1016/j.tourman.2020.104212.
  • Parkih, A. & Gordon, S. (2021). Why haven’t we worked together?: Facilitating collaboration at the ICHRIE conference. Journal of Hospitality & Tourism Research. doi: 10.1177/10963480211000829.
  • Shi, X. & Gordon, S. (2020). Organizational support versus supervisor support: The impact on hotel managers' psychological contract and work engagement. International Journal of Hospitality Management, 87, p.102374. doi: 10.1016/j.ijhm.2019.102374.
  • Jolly, P., Self, T., & Gordon, S. (2020). Attracting hospitality recruits: The benefit of benefits. Journal of Human Resources in Hospitality & Tourism, 19(1), 1-22.
  • Self, T., Gordon, S., & Ghosh, A. (2020). Increasing management retention: The mediating role of organizational embeddedness on coworker support and turnover intention. International Journal of Hospitality & Tourism Administration, doi: 10.1080/15256480.2019.1708224.
  • Gordon, S., Tang, C.H., Day, J., & Adler, H. (2019). Supervisor support and turnover in hotels: Does subjective wellbeing mediate the relationship? International Journal of Contemporary Hospitality Management, 31(1), 496-512
  • Self, T., Gordon, S., & Jolly, P. (2019). Talent management: A Delphi study of assessing and developing GenZ hospitality leaders. International Journal of Contemporary Hospitality Management, 31(10), 4126-4149.
  • Gordon, S., Adler, H., Day, J., & Sydnor, S. (2019). Perceptions of supervisor support: A study of line-level hotel employees. Journal of Hospitality & Tourism Management, 38, 82-90.
  • Self, T. & Gordon, S. (2019). The impact of coworker support and organizational embeddedness on turnover intention among restaurant employees. Journal of Human Resources in Hospitality & Tourism, 18(3), 394-423.
  • Mody, M. Tang, C.H., Gaulke, C., & Gordon, S. (2018). Examining the personal and institutional determinants of research productivity in hospitality and tourism management. Journal of Hospitality & Tourism Education, 30(1), 36-51.
  • Gordon, S. & Adler, H. (2017) Employee perceptions of wellbeing and organizational wellness offerings: A case study of line-level employees in select-service hotels. Journal of Human Resources in Hospitality & Tourism, 16(3), 308-330.
  • Mody, M., Gordon, S., Lehto, X., & Adler, H. (2017). Study abroad and the development of college students' travel venturesomeness: An examination using Plog's psychographic personality types. Tourism Management Perspectives, 24, 126-138.
  • Mody, M., Gordon, S., Lehto, X., So, S.I., & Li, M. (2016). The augmented convention offering: The impact of destination and product images on attendees’ perceived benefits. Tourism Analysis, 21(6), 1-15.
  • Lehto, X., Park, O.J., & Gordon, S. (2015). Migrating to new hotels: A comparison of antecedents of business and leisure travelers’ hotel switching intention. Journal of Quality Assurance in Hospitality & Tourism, 16(3), 235-258. DOI:1080/1528008X.2014.925787
  • Adler, H., Gordon, S., & Rigg, J. (2014). Sabbatical activities of faculty: The case of professors in hospitality and tourism in the U.S. Journal of Hospitality & Tourism, 12(1), 1-16.
  • Gordon, S., Adler, H., & Scott-Halsell, S. (2014). Career fairs: Are they valuable events? Hospitality and tourism recruiter perceptions of attributes towards participation and activities. International Journal of Hospitality and Event Management, 1(1), 81-94.

Conference Presentations

  • Shi, X. & Gordon, S. (2020, October). Challenge stressors versus hinderance stressors: A daily diary study of hotel employees. Asia Pacific Council on Hotel, Restaurant, & Institutional Educations (APacCHRIE) Conference, Hong Kong.
  • Shi, J., Cai, L., Gordon, S. & Fan, A. (2020, October). Investigating Intercultural Learning in Curriculum Design of Hospitality and Tourism Programs—A Case Study. International Society of Travel and Tourism Educators (ISTTE) Conference, Virtual due to COVID-19.
  • Parikh, A., & Gordon, S. (2020, July). Using eWOM as motivation for restaurant employees: An exploratory study. International Council on Hotel, Restaurant, & Institutional Education (ICHRIE) Summer Conference, Virtual due to COVID-19.
  • Pittman, M., Gordon, S., & Jung, S. (2020, July). A two model approach to understanding the effects of psychological work environment and personal-work conflict on turnover intention: A generational analysis. International Council on Hotel, Restaurant, & Institutional Education (ICHRIE) Summer Conference, Virtual due to COVID-19.
  • Shi, X. & Gordon, S. (2020, January). Are hotel employees happy? An analysis of employee sentiment online. Graduate Student Research Conference in Hospitality and Tourism, Las Vegas, NV.
  • Shi, X. & Gordon, S. (2020, January). Workaholism among hospitality managers: Recovery and subjective career success. Graduate Student Research Conference in Hospitality and Tourism, Las Vegas, NV.
  • Shi, J., Gordon, S., Cai, L., & Wu, D. (2019, December). Improving seniors’ quality of life through rural tourism: A case study in China. Caribbean-International Tourism Conference, Barbados.
  • Gordon, S. (2019, September). Study abroad pedagogy: Employing active learning and reflective learning. International Society of Travel and Tourism Educators (ISTTE) conference., Vancouver, BC.
  • Gordon, S. & Keene, M. (2019, September). Gamification apps as teaching tools. International Society of Travel and Tourism Educators (ISTTE) conference., Vancouver, BC.
  • Cai, L., Gordon, S., Nicely, A., Day, J. & Davari, D. (2019, September). Developing hospitality principles for human sciences- A workshop by hospitality and tourism educators. International Society of Travel and Tourism Educators (ISTTE) conference., Vancouver, BC.
  • Shi, X. & Gordon, S. (2019, July). Dirty work in the hotel industry: The role of family supportive behaviors in collective self-esteem and psychological well-being. International Council on Hotel, Restaurant, & Institutional Education (ICHRIE) Summer Conference, New Orleans, LA.
  • Shi, X. & Gordon, S. (2019, March). A theoretical integration of realistic job previews and psychological contract in the hotel industry. Central Federation for the International Council on Hotel, Restaurant, & Institutional Education (CentralCHRIE) Conference, Indianapolis, IN.
  • Shi, X. & Gordon, S. (2019, January). The organization or the supervisor: Which type of support influences managers’ work engagement more? Graduate Student Research Conference in Hospitality and Tourism, Houston, TX.
  • Gordon, S. (2018, July). Employees in Independent Restaurants: How Can Managers Ensure a More Supportive Environment? ICHRIE Summer Conference, Palm Springs, CA.
  • Jolly, P., Self, T., & Gordon, S. (2018, July). Assessing the Effects of Benefits on Hospitality Recruits’ Pursuit Intentions. ICHRIE Summer Conference, Palm Springs, CA.
  • Self, T., Gordon, S., & Gosh, A. (2018, July). Increasing Management Retention: The Mediating Role of Coworker Support on Job Embeddedness and Turnover Intention. ICHRIE Summer Conference, Palm Springs, CA.
  • Gordon, S. & Cobanoglu, C. (2017, July). Wellness program components: What do hospitality employees want? ICHRIE Summer Conference, Baltimore, MD.
  • Gordon, S. & Adler, H. (2017, July). Employee altruism and guest satisfaction in the hospitality industry: Is there a link? ICHRIE Summer Conference, Baltimore, MD.
  • Gordon, S. & Adler, H. (2016, July). The effect of hospitality managers’ perceptions of wellbeing and management support on turnover intention. ICHRIE Summer Conference, Grapevine, TX.
  • Gordon, S. & Yang, W. (2016, July). Learning by Doing? Enhancing Students’ Learning Experiences by Partnering with Off-Campus Hotels in Lodging Management Courses. Symposium roundtable discussion facilitated at the annual ICHRIE Summer Conference, Grapevine, TX.
  • Gordon, S. (2015, November). The effect of subjective wellbeing on turnover intention of hospitality managers: An empirical study. International Interdisciplinary Business-Economics Advancement Conference, Fort Lauderdale, FL.
  • Gordon, S., Adler, H., & Self, T. (2015, July). Subjective wellbeing and turnover intention in hotels: What impact does an employee’s cultural background play? ICHRIE Summer Conference, Orlando, FL.
  • Gordon, S., Adler, H., & Tang, C.H. (2014, July). The impact of supervisor support and employee wellbeing on turnover intention within the select-service hotel setting. ICHRIE Summer Conference, San Diego, CA.
  • Gaulke, C., Gordon, S., Mody, M., & Tang, C.H. (2014, January) Publish or perish: An econometric analysis of the determinants of research productivity in hospitality and tourism. Graduate Student Research Conference in Hospitality and Tourism, Houston, TX.
  • Gordon, S., Adler, H., & Rigg, J. (2013, July). Sabbatical activities of hospitality and tourism faculty in the U.S. ICHRIE Summer Conference, St. Louis, MO.
  • Mody, M., Gordon, S., Adler, H., & Lehto, X. (2012, October). The impact of summer study abroad on students’ future travel behavior: An examination using Plog’s psychographic personality types. EuroCHRIE Conference, Lausanne, Switzerland.
  • Gordon, S. & Adler, H. (2012, August). Perceptions of hotel concierges on the impact of technology. ICHRIE Summer Conference, Providence, RI.
  • Mody, M., Gordon, S., Lehto, X., So, S.I., & Li, M. (2012, June). The augmented convention offering: The impact of destination and product images on benefit acquisition. Asia Pacific Tourism Association Conference, Taipei, Taiwan.
  • Sydnor, S., Adler, H. & Gordon, S. (2011, July). Specifying a model of organizational social capital. ICHRIE Summer Conference, Denver, CO.
Susan Gordon
Assistant Professor

Marriott Hall, Room 247
Purdue University
900 W. State Street
West Lafayette, IN 47907-2115

Phone: (765) 494-8031
Fax: (765) 494-0327
gordon31@purdue.edu

Hospitality & Tourism Management, 900 W. State Street, West Lafayette, IN 47907, PH:(765) 494-4643, Fax: (765) 494-0327

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