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Services

Technical services provided in the College of Health and Human Sciences include network administration and maintenance; development of network infrastructure; technical operations and maintenance; technical support of faculty and staff; and lab administration and consulting.

Customer Support

HHS IT's goal is to provide support to customers in HHS so they can most effectively use the technology available to them in their office, on campus, and on the Internet. We work closely with other IT organizations on campus and with a variety of vendors.

Our Desktop Support Specialists provide technical support for specific departmental systems and customers. (See our staff page to match departments with specific staff members.) We serve as first-contact people for any technical support issue. Some services we provide directly, and for others we will provide a referral. Services that we provide directly include the following:

  • Troubleshooting of computer hardware and software in faculty/staff offices and departmental labs
  • Software installations and upgrades
  • New hardware pre-purchase research and recommendations
  • Setup of new hardware
  • Hardware repair or coordination of outsourced repair tasks
  • Departmental information technology "visionary"

Training

Information technology workshops are offered each semester by ITaP and other departments on campus. Courses are selected which might be especially applicable to the needs of faculty and staff throughout campus. More information on potential courses can be found on ITaP's Teaching & Learning page at: http://www.itap.purdue.edu/learning/

Off-Campus Use of University-Owned Systems

With the permission of a department head or director, a faculty or staff member may transport to off-campus locations a computer system which has been designated for such use. (Off-campus use of a University-owned computer must remain consistent with Purdue's IT Resource Acceptable Use Policy. Appropriate paperwork must be filed in the business office.

HHS IT pre-configures such systems for best-possible compatibility with the environments in which faculty and staff expect to use them. We cannot provide hands-on technical support for off-campus computer systems, though. When technical support is required, faculty and staff must return the computer hardware to campus.

Support of Personally-Owned Hardware and Software

HHS IT cannot provide technical support for hardware, software, and peripherals which are not owned by the University.