IT Purchasing

IT Purchases

  • All IT related purchases must be approved by HHS IT.
  • Please send all IT purchase requests to with the following info:
    • Requirements
    • Budget
    • Account information (if known)
  • All IT procurement is to be done through Purdue approved vendors:
  • All computer hardware purchases must be purchased with a warranty.
    • If the hardware is outside of the scope of SMARTcomputing, then you must also purchase a support agreement with the vendor.


  • All requests for IT assistance should be sent to
  • If you would like, you can CC your designated support technician
  • If your computer cannot function please call your designated HHS departmental IT technician or the main help desk at 49-62896
  • All work related data should be stored in your personal network storage drive U: or research collaboration storage folder (e.g. S:, T: drives).
  • Users are required to leave their computer turned on at all times. At the end of the day you need to lock your computer (Ctrl + Alt + Del then Lock) or Log off.
  • Change your password by pressing CTRL + ALT + DELETE and then click “Change a password”. After changing your password you should reboot your computer and wait 10 minutes to log back in. If you have a mobile device connected to email, please change the password on that device after you have rebooted your computer.
  • Only Purdue owned equipment should be connected to the wired network.

Service Provider Requirements

Service Provider responsibilities and/or requirements in support of these guidelines include:

  • Meeting response times associated with service related incidents agreed to in this document.
  • Generating quarterly reports on service requests to be delivered to HHS IT Director.
  • Training required staff on appropriate service support tools.
  • Appropriate notification to Customer for all scheduled maintenance through Change Management process.
  • Facilitation of all service support activities involving incident, problem, change, release and configuration management.

College of Health & Human Sciences, 700 W. State Street, West Lafayette, IN 47907, (765) 494-4600

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