IT Change Management

 Changes to any service in the HHS IT Service Catalog will be guided through our Change Management process.

Change Management Process:

  • Request For Change (RFC) is submitted to using the RFC template. The template includes information regarding:
    • Who raised the change
    • Why is the change needed
    • Benefits
    • Risks
    • Resources
    • Responsibility for the change
    • Urgency
    • Change Schedule
    • Remediation
    • And so on…
  • RFC is sent off to the Change Advisory Board (CAB) for review
  • RFC is accepted by CAB
  • Change is built and tested
  • Change is deemed production ready
  • CAB approves the deployment
  • Change is communicated to affected users
  • Change is deployed
  • Change is reviewed and closed

Members of HHS Change Advisory Board (CAB)

  • Anita Tuttle
  • Chris Bentley
  • Andy Beal
  • Tony Klassen

Maintenance Windows

HHS IT will observe a maintenance window for software updates to servers and computers.

Server Updates

  • These will occur on the 2nd Saturday of each month from 10pm-2am. During this time all networks services will not be available. This includes file storage, network printing, Internet, etc.

Desktop/Laptop - Windows Updates

  • Each Sunday from 12am - 4am Windows updates will be pushed out along with updates for Java, Flash, and Adobe Reader. All computers will reboot after they have received the updates. Please save your data at the end of each day.

Periodic Review

The Business Relationship Manager (“Document Owner”) is responsible for facilitating regular reviews of this page. Contents of this page may be amended as required, provided mutual agreement is obtained from the Change Advisory Board and communicated to all affected parties. The Document Owner will incorporate all subsequent revisions and obtain mutual agreements / approvals as required.

Business Relationship Manager: Chris Bentley - HHS IT Service Manager
Review Period: Annually
Previous Review Date: 1/2018

Next Review Date: 1/2019

College of Health & Human Sciences, 700 W. State Street, West Lafayette, IN 47907, (765) 494-4600

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