Purdue's myMail service will be inaccessible starting Feb. 1, 2016. Please follow the instructions below if you haven't migrated off of the service by Feb. 1.

FAQ

How do I transition to Office 365? 

Purdue students and official retirees should use the following steps to transition their myMail accounts to the new Office 365 email service. *Faculty (including Visiting Scholars, Continuing Lecturers, Limited Term Lecturers, and Visiting Faculty) and staff may click here for more information. 

Instructions for students and Purdue retirees:

  1. Activate your Office 365 account. Click here for step-by-step instructions. 
  2. On Purdue's Change Mailbox page, select your preferred Purdue email service (Office 365 is recommended for students, while Exchange is recommended for faculty and staff). Please note that students will have only 7 days to transfer old myMail messages to their new email service after completing this step).  
  3. Transfer your myMail email to Office 365. For assistance with accessing your mail or moving your messages from myMail, click here

Please review these tips before making the transition:

What is the web address for accessing the new email service?

Once their Office 365 account is activated, Purdue students can access it by visiting http://portal.office.com

Will my email address change after the migration?

No, your Purdue email address will remain the same following the migration. Exceptions exist for individuals who are using an alternate email address to send and receive Purdue mail. 

How will my email be migrated?

Students will migrate their own email, which will allow them to control when they start the migration process. Within Office 365 email, there is a feature called Connected Accounts that allows individuals to "pull over" all email (click here for instructions). Please note that this step will need to be completed within 7 days from the time you select Office 365 from Purdue's Change Mailbox page. 

Will student organization email accounts on myMail also be affected?

Yes, owners of student organization email accounts on myMail also will need to follow the steps to activate an Office 365 email account and transfer their myMail data to Office 365. 

How do I sign up if I'm a new Purdue student?

Incoming Purdue students will receive orientation materials that include instructions on how to access their Purdue email. 

What if I already forward my mail?

Students who forward their Purdue mail to a third-party service will not be affected by this change, although they are still eligible to sign up for Office 365 email, calendar and the Office 365 software suite. 

What should I do if I'm a student employee and have both a myMail account for my class work and an Exchange account for my job?

As a student with multiple email accounts, you should still move your myMail messages, calendar events and contacts to Office 365. Your Exchange account for your job will remain unaffected. If you happen to move your Exchange mailbox by accident, please contact the ITaP Customer Service Center as soon as possible so that it is not deleted permanently.

Who do I contact for help?

You can check back to this site for updates, search for knowledge base articles at https://support.purdue.edu/goldanswers or seek assisted support by contacting the ITaP Customer Service Center by email at itap@purdue.edu or by phone at 765-494-4000