Purdue's myMail service will be inaccessible starting Feb. 1, 2016. Please follow the instructions below if you haven't migrated off of the service by Feb. 1.

FAQ

How do I transition to Office 365? 

Purdue students and official retirees should use the following steps to transition their myMail accounts to the new Office 365 email service. *Faculty (including Visiting Scholars, Continuing Lecturers, Limited Term Lecturers, and Visiting Faculty) and staff may click here for more information. 

Instructions for students and Purdue retirees:

  1. Activate your Office 365 account. Click here for step-by-step instructions. 
  2. On Purdue's Change Mailbox page, select your preferred Purdue email service (Office 365 is recommended for students, while Exchange is recommended for faculty and staff). Please note that students will have only 7 days to transfer old myMail messages to their new email service after completing this step).  
  3. Transfer your myMail email to Office 365. For assistance with accessing your mail or moving your messages from myMail, click here

Please review these tips before making the transition:

What is the web address for accessing the new email service?

Students can gain online access by visiting http://portal.office.com

Will my email address change after the migration?

No, your Purdue email address will remain the same following the migration. Exceptions exist for individuals who are using an alternate email address to send and receive Purdue mail. 

How will my email be migrated?

Students will migrate their own email, which will allow them to control when they start the migration process. Within Office 365 email, there is a feature called Connected Accounts that allows individuals to "pull over" all email (click here for instructions). Please note that this step will need to be completed within 7 days from the time you select Office 365 from Purdue's Change Mailbox page. 

Will student organization email accounts on myMail also be affected?

Yes, owners of student organization email accounts on myMail also will need to follow the steps to activate an Office 365 email account and transfer their myMail data to Office 365. 

How do I sign up if I'm a new Purdue student?

Incoming Purdue students will receive orientation materials that include instructions on how to access their Purdue email. 

Can I still access the old email service and for how long?

Students will be able to convert their email accounts between Oct. 12, 2015, and Feb. 1, 2016. Once a student initiates the process, he or she will have 7 days to move any old email from myMail to Office 365. Although students have until Feb. 1, 2016, to move their mail, ITaP recommends transitioning as soon as possible because the myMail hardware is nearing the end of its lifecycle and is not as reliable as it once was. Additionally, the transition process may take longer for individuals who wait until the last minute due to technological bottlenecks that are likely to occur if the majority of students move their mail in December. 

What if I already forward my mail?

Students who forward their Purdue mail to a third-party service will not be affected by this change, although they are still eligible to sign up for Office 365 email, calendar and the Office 365 software suite. 

Why did Purdue choose Office 365 to replace myMail?

Office 365 is a well-tested industry standard that’s already in use for student email on many campuses, both in the Big Ten and nationally. Additionally, these services are built in to Purdue’s existing agreement with Microsoft, which allows Purdue to leverage services students have requested at no additional cost to them or the University. This change was vetted through the IT Operational Oversight Committee, which had student, staff and faculty representation. Although many services were investigated, Office 365 was the frontrunner due to Purdue’s existing contract with Microsoft and its compatibility with our current tools and services. 

What's changing for faculty and staff?

Faculty (including Visiting Scholars, Continuing Lecturers, Limited Term Lecturers, and Visiting Faculty)and staff using myMail will transition to Exchange 2013 on campus and Lync is changing to Skype for Business.

  1. myMail Transtion: ITaP's messaging team will work with IT support units across campus to provide Exchange 2013 accounts and transfer myMail contacts, calendar entries and email for faculty and staff currently using myMail as their primary Purdue email service. Direct messages will be distributed to faculty and staff with additional information beginning in November of 2015. Like students, faculty and staff will continue to have the option to forward their Purdue email to a third-party email account. 
  2. Lync to Skype for Business Transition: Microsoft is replacing its Lync messaging service with Skype for Business, a change that will impact staff and faculty at Purdue who currently have Lync installed on their devices.
    • For step by step instructions for activating your Office 365 account, click here.
      NOTE: There is no software required for you to download from Office 365 for this transition.
    • You will need to log into your existing Lync client (which may now say Skype for Business) and rebuild your contact list. 
  3. Free Office 365 Software: Although faculty and staff are not eligible to use Office 365 for email and calendaring, they may sign up to receive five downloadable copies of the Office 365 software suite for personal use (Word, Excel, PowerPoint and OneNote). The Lync/Skype for Business procedures above (step 2) will enable your access for these free services.

What should I do if I'm a student employee and have both a myMail account for my class work and an Exchange account for my job?

As a student with multiple email accounts, you should still move your myMail messages, calendar events and contacts to Office 365. Your Exchange account for your job will remain unaffected. If you happen to move your Exchange mailbox by accident, please contact the ITaP Customer Service Center as soon as possible so that it is not deleted permanently.

Who do I contact for help?

You can check back to this site for updates, search for knowledge base articles at https://support.purdue.edu/goldanswers or seek assisted support by contacting the ITaP Customer Service Center by email at itap@purdue.edu or by phone at 765-494-4000