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Box Office Frequently Asked Questions


QUESTION - What time do the doors open?

ANSWER - Doors open for seating 30 minutes prior to the start of the event.

- Where do I pick up my tickets?

ANSWER - Will call tickets can be picked up at the Box Office.  Please allow extra time before the event for picking up your tickets, as there may be a line.

QUESTION - What do I do if I lost my tickets?

ANSWER - Please contact the Box Office as soon as possible 765-494-3933.

QUESTION - My tickets say seats 102 and 104.  Are we sitting together?

ANSWER - Yes, even numbered seats are on the right side of the hall and odd numbered seats are on the left side.

QUESTION - Can I bring an infant carrier or stroller with me?

- Infant carriers and strollers are not allowed in the auditorium.  You can check them at the House Manager’s office.

QUESTION -I can not find the information I need. Who do I contact?

ANSWER - Please contact the Box Office at 765-494-3933.

QUESTION -Can I get my money back if I can't make it to a show?

- We are unable to issue refunds or exchange tickets. If you are unable to attend a show, consider one of the following options:
• Return series tickets to the box office 48 hours prior to the show and receive credit for a tax-deductible donation.
• Return your ticket to the box office any time prior to the show and it will be offered to a student free of charge.
• Give or sell your ticket to someone else.



Please let us know what questions you have about buying tickets by emailing us.


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Purdue University, West Lafayette, IN 47907
(765) 494-4600, © 2019 Purdue University | An equal access/equal opportunity university
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