Elevator Failure

If you become trapped in an elevator, use the emergency telephone or activate the elevator emergency bell within the elevator car. If you hear an elevator bell, please take the following actions. Most elevators on campus are equipped with an emergency telephone.

Call 911 and give the emergency dispatcher the following information:

  • Name of the building.
  • Location of the malfunctioning elevator within the building.
  • Where the car is stopped, if known.
  • If a medical emergency exists.

Before you hang up, make sure the dispatcher has all of the information needed.

Elevators have mechanical safety brakes that will operate in all situations, even during power failures.

Keep the occupants calm and wait for help to arrive.

The activation of an elevator lobby smoke detector will cause all building elevators to return non-stop to the main floor and lock with the doors open. Never use an elevator to evacuate a building.