Behaviors

• Attend – be alert, mindful, observe and consider.
  • Be aware of what you are doing and what is happening around you
  • Be timely and reliable (for emergencies communicate as soon as you can)
• Anticipate – have a reasoned idea of the process and outcome
  • Identify challenges and opportunities at the earliest moment
  • Learn from experience – build your skills at anticipation
• Adapt – be flexible
  • Ready to adopt new ideas, techniques, and adapt to meet member needs
  • Respond reasonably to novel situations outside your comfort zone
• Assist – support each other and the Center
  • Make the Center a beacon to those who never normally make – clean and organize everything
  • Step outside your normal responsibilities and assist without being asked when time allows

Values

• Safety
  • Safety comes before anything, however be inspired to meet needs with novel safe processes
  • Make staying safe easy and productive
• Can-do/make-do attitude
  • While standard processes should be used where appropriate, the Center should attempt to accommodate novel requests wherever possible
  • Clean and organize everything – make the Center attractive to those who would not normally consider designing, making, or creating and empower everyone
• Honesty is key
  • Have a low tolerance for falsehood – essential for safety and productivity
  • Keep appointments and arrangements and good communication is essential
  • Praise and apply no penalties to those who lied but corrects the falsehood without prompting
• Fairness
  • Do not judge member projects by subject or scope (except in specific cases)
  • Do not favor friends, classmates or groups, especially those you are a member of
• Mentoring
  • Build members knowledge towards them being able to operate independently
  • Care for the emotional happiness and wellbeing of individuals
    • Reprimands or disputes should happen in private with a minimum number of people
    • Look for opportunities to praise member’s contributions, even in difficult scenarios
• Rules about rules
  • Work with individuals at fault instead of creating new rules affecting everyone wherever possible
  • Rules must be explicable within a few days of a request or removed
    • Rules must still be followed until officially dropped/amended!

Dispute Resolution (matters other than safety)

• Attempt to resolve the dispute informally in a one-to-one meeting, or request a staff member be present for the discussion if you wish
  • Attempting to address an issue out in “public” is prohibited
  • Raising the issue with staff is appropriate if a one-to-one meeting is not possible
  • Details of informal disputes and complaints will not be shared by staff
• If the informal meeting fails escalate to staff to take it further