Desktop Support

Phone: 494-4000

Email: itap@purdue.edu


Service Requests

Phone: 494-7776

Email: acpf-requests@purdue.edu

Fax: 494-0566


Young Hall

155 South Grant Street

West Lafayette, IN 47907-2144

News From Administrative Computing Physical Facilities

July 18, 2011 - Upcoming Computing Process Changes and More

HOME DIRECTORIES (H: DRIVE) MOVING

All Physfac user home directories (your H: drive) will be moved from the current Physfac server to an ITaP server as part of the Physfac consolidation. This transition is expected to take place this coming weekend. You should see no noticeable effect after the move as everything will be done in the background unless you have a personalized drive mapping script to map to your H: drive on your work desktop or laptop or your home computer or have .pst files mapped. In these cases, after the implementation is completed, you will need to contact 44000 (on Monday, July 25 or thereafter) so your script can be updated. More details concerning this project will be shared later this week.

CHANGES IN COMPUTER REMOTE ADMINISTRATION

The IT management application used to inventory, deliver software, and remotely control computers will change. One primary method that IT service personnel may use to remotely connect to your computer is through System Center Configuration Manager (SCCM). You will always be asked by IT service personnel beforehand to remotely access your machine.

As a backup to the SCCM primary remote control method, “Team Viewer” will be deployed (as early as this week) to Physfac computers. If this method is to be used, the IT service representative will instruct you to go to your Start-Programs menu to start Team Viewer and walk you through getting the remote control session started.

TeamViewer Shortcut Location

COMPUTING TRAINING ROOM (SERV_12) HAS MOVED TO BSG 116

Due to the IT reorganization and the slated demolition of the SERV building, the Physfac Computer Training Room has moved to BSG, Room 116. Room scheduling approval remains with Admin Computing-Physfac, but you can continue to request reservations of the room via Outlook’s Global Address List (GAL) using PF_BSG_116 as the resource to “book”.

WINDOWS 7, OFFICE 2010, AND NEW COMPUTERS

By far, the largest project currently underway by the new central desktop support group (Cooperative Services Desktop Support - CSDS) is the deployment of the Windows 7 operating system with Microsoft Office 2010 and new hardware. For Physical Facilities, also rolled into this project is the move of Physfac workstations into the One Purdue domain, quite an undertaking for all involved personnel! Within Physical Facilities, over 350 computers will be replaced either by new or newer and better used ones. The remaining computers will be upgraded in-place. We will be providing more information and details on the upgrades and migration as time goes along. Tentatively, this project is to be completed by the end of the year.