Desktop Support

Phone: 494-4000

Email: itap@purdue.edu


Service Requests

Phone: 494-7776

Email: acpf-requests@purdue.edu

Fax: 494-0566


Young Hall

155 South Grant Street

West Lafayette, IN 47907-2144

News From Administrative Computing Physical Facilities

March 16, 2011 - Physical Facilities Computing Services Changes

Effective March 23, Physical Facilities Computing Customer and Workstation Support (CWS) group will complete its merger with the desktop support elements of ITaP’s Desktop Computing Services (IT Customer Relations), Business Services Computing (HR Financial Zone), Housing and Food Services Computing (HFS-IT), and Student Affairs (SSTA) to form the new Cooperative Services - Desktop Support (CSDS).

Beginning on March 23, Physical Facilities users who have called 6-7333 for help/ “break – fix” type of issues should call the ITaP Customer Service Center (CSC) at 4-4000 or contact the CSC via email itap@purdue.edu. Other requests (services) that formerly went to 6-7333 will need to be routed to Administrative Computing-Physical Facilities (ADCOM-PF) at 47776 or at acpf-requests@purdue.edu. A web site will be available beginning on March 23 to provide you with a listing of applicable ADCOM-PF services and a form for submitting such requests on-line.

As a part of this restructuring of the IT support to Physical Facilities, Orlo Shoop will begin serving in the role of Physical Facilities’ IT Expeditor / Facilitator, to align user and departments’ service requests to the appropriate IT resource.

WHO TO CALL:

PROBLEMS
- For assistance on the below types of problems, call the Customer Service Center at 4-4000 or email itap@purdue.edu:

Password Issues – account is locked, reset password
Hardware problems - to include computers, monitors, printers, scanners, handhelds, laptops, etc
Network Connectivity problems – Can’t get to the H: drive, or access network files
Installed software issues and assistance – Outlook email not working, getting errors in Word, Excel, etc

Generally speaking – If it was working yesterday and not today - call 4-4000

NEW OR CHANGE OF SERVICES – PHYSICAL FACILITIES
- Contact ADCOM-PF at 47776 or email acpf-requests@purdue.edu for the below types of support:

User Accounts - new, changes or deletions
File Access – Access to U: or G; drive folders, etc
Application Access – Maximo, Primavera, etc
Hardware Purchases and Installation – Adding new computers, printers, monitors
Software Purchases and Installation of new applications
Network Connectivity - activate / deactivate data pics
Client/Server Application Implementation and Administration
Application Development and IT Project Management
Product Research
Request a loaner laptop
Scheduling of the SERV Rm 12 Computer Training Room

The File Restore process remains unchanged – please use the web form at https://www2.itap.purdue.edu/Physfac/ASP/ServiceRequest.asp?RequestType=FileRestore

During the next few months, IT support to Physical Facilities will continue to evolve. We appreciate your understanding, patience and cooperation as we strive to increase efficiencies in accordance with the 2010 Campus IT Plan. Feel free to contact us at 47776 or acpf-requests@purdue.edu if you have any questions.