Purdue students are overwhelmingly positive about the programs and services on the West Lafayette campus. Seven out of eight students rate student services at least as good as they expect them to be. More than a third of students rate the campus “Great!” By contrast, only one out of eight students says the programs and services are not as good as they expect them to be. Nine out of 10 students are satisfied with Purdue overall.
This finding comes from the 2013 Purdue Student Satisfaction Survey, which 3,289 students completed during January and February. The survey asked about 109 specific services, programs, resources and facilities. Participating divisions included:
- Bursar’s Office
- Center for Career Opportunities
- Division of Financial Aid
- Division of Housing and Food Services
- The Graduate School
- International Students & Scholars
- Office of the Dean of Students
- Purdue Bands & Orchestras
- Purdue Convocations
- Purdue Musical Organizations
- Purdue Police
- Purdue University Student Health Center
- Recreational Sports and Fitness
- Purdue ROTC Programs
- Registrar’s Office
This chart shows the pattern of responses. Thirty-five percent say the programs they rated are “Great!” An additional 53% say those programs are “As good as they expect.” Eleven percent say they programs are “Not as good as they expect.” Only 2% say the programs are “Bad!” These are the combined values for all programs and services. The ratings for each program vary, though every single program evaluated get more favorable than unfavorable ratings.
The new Recreational Sports Facility received some of the highest ratings from students. The survey came at the time that many students were visiting the facility for the first time, and their enthusiasm shows. Seventy percent of respondents rated the new fitness equipment “Great!” Ironically, the strongest "Bad!" rating also occurred for recreational sports facilities. Four popular 3rd Street tennis courts were removed last summer and their loss caused a “Bad!” rating of 12.1% for tennis facilities. Rec Sports has plans to build new courts to replace those that were lost.
Previous student satisfaction surveys at Purdue have been used to steer policies to better student services. The the 2013 survey will be no different. Analysts in the Office of the Vice President for Student Affairs are crunching the data, which combines student ratings with other demographic and opinion values. At a series of meetings underway now, those analysts are presenting the data and telling the story that students created by taking the survey. The survey results will also be shared with Purdue Student Government.
Findings by area from the 2013 Student Satisfaction Survey can be found in the menu at the top of this page.
Best regards and BOILER UP!Melissa Exum, Ph.D.Vice President for Student Affairs