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Customer Feedback

Dear Valued Customer,

As part of the ongoing process to improve our service, we are conducting a brief customer satisfaction survey in an effort to learn how well we are meeting the needs of our customers.

Services we provide:

  • Chilled water to the Campus distribution system.
  • Electricity to the Campus distribution system.
  • Compressed air to the Campus distribution system.
  • Steam to the Campus distribution system.

Please note: all survey responses will remain anonymous. Results will be compiled without identifying individual responders. However, there is a space at the bottom of the response form for your name and contact information, if you choose to include them. We greatly appreciate your time and effort, and sincerely value your feedback.

SERVICE QUALITY
  1. What Wade products or services do you use? (check all that apply)
    Steam Electricity
    Compressed Air Chilled Water
    Other (specify)


  2. Did you receive the Utility Service without interuption?         
    Yes No


  3. Please rate your satisfaction with Wade Utility Plant on the scale provided.
     
    Excellent
    Very Good
    Good
    Fair
    Poor
    a. Ease of contacting us
    b. Timeliness of our response
    c. Satisfaction with our response


  4. Please rate your overall satisfaction with the Wade Utility Staff.
     
    Excellent
    Very Good
    Good
    Fair
    Poor
    a. Courteous and professional
    b. Responsive to your needs



    5. PRODUCT QUALITY

  5. Did the product meet your expectations?
    Yes No

  6. Please rate the product:
     
    Excellent
    Very Good
    Good
    Fair
    Poor
    a. Quality
    b. Availability/Reliability

  7. How do you use this product? (check all that apply)
    Building Heating/Cooling Hot Water Distribution to others
    Sterilization Cooking  
    Other (specify)


  8. What recommendation(s) do you have for improving Wade Utility service or products? Please enter below.



  9. For statistical use only, your primary affiliation is:
    Director Engineering Utility Distribution
    Project Manager HFS Buildings and Grounds
    Construction Safety Neighbor/student
    Campus planning Other:


  10. Optional: May we contact you for additional information?
    Name
    How would you prefer to be contacted?
    No preference (provide information below)
    Phone
    Email
    Face-to-face. An appointment will be made.


Thank you!

Purdue University, West Lafayette, IN 47907 USA, (765) 494-4600
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