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Purdue University Travel Office has selected Egencia Corporate Travel (ECT) as the online travel booking system for Purdue University business travelers.
What is Egencia Corporate Travel ?
Egencia Corporate Travel is a full-service travel agency providing a powerful set of online tools to book air, hotel and car rental for business trips, as well as 24/7 agent service. In addition, all Purdue travel contracts and discounts with airlines and car rentals are incorporated into the booking tool and will automatically be applied to price quotes from those vendors.
What does the Egencia Corporate Travel site include?
The Egencia Corporate Travel (ECT) site is an online booking system that adds business management capability to Expedia.com's leisure travel platform. ECT is ready to help you plan and book your next business trip, whether you book online or through one of ECT's corporate travel agents.
What are the features and benefits of using Egencia Corporate Travel site?
ECT technology offers:
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Easy traveler and travel arranger functionality (allowing Certified Travel Arrangers (CTA's) to arrange travel for selected travelers within a department)
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Ability to receive broadcast Travel Office messages when logging in
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The ability to easily view trips (itineraries)
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24-hour hold on eligible flights with many major carriers (except for Northwest Airlines)
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Saving preferences in traveler's profile, such as, aircraft seating preference, hotel non-smoking room, as well as air, hotel, and car rental member programs (frequent flyer programs, for example)
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Industry Update/Travel News: The weekly Industry Update e-mail newsletter informs clients of the latest points of interest, travel advisories, airline updates, mileage matters and international travel concerns. Additional U.S. State Department advisories and "hot news" alerts will be delivered as relevant
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Traveler communication, automated searches for seat improvement, and other notifications to traveler
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Support for special requests
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Experienced ECT corporate travel agent assistance with the site (Call 1-800-742-3943; or if outside US call 1-702-939-2532)
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These and additional features and benefits when utilizing an Expedia Corporate Travel Agent
Customer Support
Online customer support is also available via the homepage; click Customer Support or Traveler Center. Within online customer support, you will find contact information, a link to e-mail ECT's corporate travel agents and online help. The online help section includes information regarding accounts and e-mail, booking flights, booking hotels, booking rental cars, maps, security and privacy, cancellation assistance and general trip assistance.
How do I use ECT for Business Travel?
ECT is Not to be Used for Booking Combined Business/Personal or Personal Trips
Egencia Corporate Travel (ECT) should not be used for personal trips or trips that combine personal with business travel. For personal and/or vacation travel bookings, we encourage you to continue to use your personal choice of booking systems.
Getting Started
1. Please register to create your new Egencia Corporate Travel (CTA) account. This is a one-time process that will allow you to set up your user name and password for ECT.
2. Click "My Profile" in the yellow bar at the top of any page to add your name (as it appears on your Purdue paycheck, please!), preferences, frequent flyer program numbers, and other personal information.
3. It's that easy. As soon as the Purdue Travel Office validates you as a Purdue employee, you will receive an email confirming that your account has been activated and is ready for use.
Be sure to review the Traveler's Quick Start Guide and Traveler's Manual provided in the "Traveler Center" found on your ECT home page. Both are quick links and provide answers to many questions regarding booking procedures and available tools on the Egencia Corporate site.
Corporate Travel Agents
You may contact an experienced ECT corporate travel agent for help with the site, booking assistance or general support. ECT agents provide an extensive array of services at competitive rates.
When should I use an Expedia Corporate Travel agent?
You may contact an agent for any of the services listed below, including support for existing bookings, technical support and agent-assisted bookings (for travel items available via Egencia Corporate Travel as well as Amtrak, JetBlue Airways, shuttle service and so forth).
ECT's corporate travel agents provide the following services over the phone (ECT's Fee Schedule). All services are provided via your main toll-free support number (Call 1-800-742-3943; or if outside US call 1-702-939-2532):
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General travel guidance and expertise
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Domestic and international air, hotel and car reservations
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Maximum 2-business day delivery of paper air tickets anywhere in the U.S.
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Lost ticket processing and assistance
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Quality control checks with all agent-assisted bookings (e.g. checks for frequent flyer numbers and seat assignments)
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En route assistance – 24/7 assistance with exchanges and emergencies while on the road
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Exchange/refund/cancellation arrangements
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Waitlist clearance: Repeated checking of last seat availability in an attempt to clear waitlisted air segments
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Enhanced quality control for all full-service, agent-assisted bookings
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Post-booking assistance whenever travelers have any questions regarding reservations
International booking support ...
Expert assistance from ECT agents who have been specifically trained in booking international travel
In-house international rate desk (open 8:30am to 5:30pm Pacific Time) helps with agent-assisted transactions to identify further savings opportunities with international itineraries, as well as provide special handling for considerations including faring, international tariffs, visas, passports, currency fluctuations and exchanges.
Passport and visa information/assistance via CIBT, Inc., an Expedia Corporate Travel preferred service provider. For a fee, CIBT assists corporate travelers, students, and others to obtain step-by-step instructions, information and application forms for international travel document needs.
Special requests support ...
Bookings on carriers/suppliers such as JetBlue Airways, Amtrak, shuttles and other hotels/car services not available on the Egencia Corporate Travel site
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