Why You Might Want to Contact Us

As a parent, guardian, or family member of at Purdue Promise student, you want him/her to succeed.

Based on our prior experience with contact from students’ families, it is possible that during the student’s experience at Purdue one of the following scenarios will occur and you will want to reach out to our staff.

  • There are questions or concerns about the student’s scholarship eligibility.
  • There are questions or concerns about the student’s financial aid package.
  • The student has been placed on academic probation.
  • The student is in jeopardy of not meeting scholarship requirements based on grades and credits.
  • The student has indicated interest in withdrawing from classes and/or transferring.
  • The student is experiencing physical and/or mental health issues.
  • The student has experienced the loss of a family member or friend.
  • You are the parent or guardian listed on the student’s FAFSA and want to move out of state.
  • Your family’s financial circumstances have recently changed.
  • The student called you panicked about an issue, and you want to know he/she is okay.

Of course, there are many other issues and concerns that may cause you to want to reach out to us. Before doing so, however, review the information below so that we can best support both you and the student.

Why We Are Here

Information on our purpose and goals can be found here. However, the most important reasons we are here are:

  1. To support your student the best we can in graduating as close to 4 years as possible and as close to debt-free as possible, and
  2. To coach students during their time at Purdue with the goal of increasing their self-efficacy, self-advocacy, help-seeking behavior, and grit so they can be successful not only here, but also in their lives after college.

How We Respond to Contacts from Parents and Families

This means that our communication and contact is student-driven. In most cases, if you contact us, your outreach will result in one or both of the following:

  1. Our asking you to encourage the student to schedule an appointment with his/her Purdue Promise Coach to discuss the concern(s), and
  2. Our outreach to the student to let him/her know we heard from you, along with a request to contact us via phone, e-mail, or appointment to address the concern(s).

Family Educational Rights and Privacy Act (FERPA) Policy (Confidentiality of Student Records and Disclosures to Parents)

FERPA is a federal law designed to protect the privacy of students’ education records. The policy also provides us with guidelines for appropriately using and releasing students’ education records.

You can find a FERPA brochure geared toward students and parents here.

Here are some important things to know about FERPA before you contact us:

  • At the time a student reaches age 18 or begins attending Purdue (at any age), FERPA rights transfer from the parent to the student.
  • “Parent” as defined by FERPA refers to either parent if the student is financially dependent based on the IRS definition.
  • Parents can obtain non-directory (see below) information at the discretion of the institution if the student is a dependent per federal tax law, or if there is signed consent from the student.

Purdue Promise generally approaches requests from parents for FERPA protected information in the following ways:

  • We typically do not share non-directory information, regardless of dependency status.
  • We err towards caution in sharing information due to not being able to quickly and easily confirm dependency status.
  • We also commit to treating Purdue Promise students as adults, and therefore both advocate for their right to choose what they share with their parent(s) and families as well as coach them on how to have conversations about academics and experiences with their families.
  • We believe that Purdue Promise students, as young adults, should learn how to navigate resources and seek assistance. As such, we err on the side of providing answers directly to students and/or providing information to them about steps to talk to resolve issues, rather than encouraging parents and families to resolve concerns for the students.
  • In cases where we think it may be appropriate to share information with you, we will contact the student to receive permission to communicate with you. In many cases we will ask the student to schedule a time with us where we can call you, put you on speaker phone, and have a collaborative conversation so we are all on the same page.

Topics We Can Discuss With You

The University may disclose the following information without violating FERPA as long as the student has not restricted their information:

  • Name
  • E-mail address
  • Address (local & home)
  • Telephone number (local & home)
  • College/school and curriculum
  • Enrollment status and credit hour load
  • Dates of attendance
  • Classification
  • Receipt or non-receipt of a degree
  • Academic honors received (Dean’s Lists & Semester Honors)
  • Participation in officially recognized activities
  • Sports photograph
  • Position, weight, and height of athletes

In regards to Purdue Promise, we will discuss the following with you:

Topics We Cannot Discuss With You

Purdue Promise staff will not, however, discuss the following with you regardless of the student’s dependency status and/or your access to his/her Purdue accounts:

  • Confirmation of the student’s eligibility for the Purdue Promise scholarship*
  • The student’s grades (semester GPA, cumulative GPA, and individual course grades)
  • The student’s course schedule
  • The student’s academic standing (good academic standing vs. probation vs. academic drop)
  • The student’s financial aid eligibility (FAFSA completion and Satisfactory Academic Progress)
  • The student’s individual financial aid package and refund
  • Confirmation of when we last met with and/or talked to the student
  • The student’s class attendance
  • Confirmation of student’s use of other resources on campus (advisor, tutoring, counseling, etc.)

*The Division of Financial Aid (DFA) awards the Purdue Promise scholarship. DFA then notifies the Purdue Promise staff of the eligible students for us to support. To discuss eligibility with DFA, we will need to speak directly to the student.

Recognizing the Challenges You Face in Supporting the Student

We understand that this can be frustrating, as you are just trying your best to support the student too. We recognize that in many cases parents are still housing students when they aren’t enrolled, are still helping pay for expenses, and are often the first phone call that student’s make in times of distress.

Our hope is that we can work together with you to relay resources to the student to empower him/her to take responsibility for his/her education, use the resources available on campus, and work with us to address issues and concerns.

We are here to support the student as long as he/she is willing to work with us, and the best thing you can do when a student has a concern is tell them to contact their Purdue Promise Coach. Then, click here for additional ways you can assist your student in times that we cannot confirm information or you.

Student Success at Purdue, KRCH 4th Floor, 1198 Third Street, West Lafayette, IN 47907, (765) 494-9328, studentsuccess@purdue.edu

2014 Purdue University | An equal access/equal opportunity university | Copyright Complaints | Maintained by Student Success

If you have trouble accessing this page because of a disability, please contact Office of Student Success at studentsuccess@purdue.edu.