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STUDENT SERVICES TECHNOLOGY & ASSESSMENT - Customer Service Survey

Student Services Technology & Assessment strives to bring you the highest quality service. The following questionnaire is aimed at receiving vital information from you, our valued customer. Please take a few moments to candidly rate your level of satisfaction with Student Services Technology & Assessment.
  
Which of the following services are you rating:
(please choose one)
Database/Application Development
IT Consultant
Web Author
Other (Please list)
 
Staff Member:
  
Please comment on service using a scale of Strongly Agree to Strongly Disagree
(** Answer only the questions that are applicable **)
  
The individual who led this
project or activity . . .		 Strongly Agree Agree Undecided Disagree Strongly Disagree
1.
was courteous and acted in a professional manner.
2.
listened to and fully understood my concerns and/or contributions.
3.
displayed the knowledge to accurately address my concerns and/or contributions.
4.
handled my concerns and/or contributions in a timely manner.
5.
set proper expectations with me during the project/activity fulfillment.
           
As the participant, I was . . .          
6.
easily able to participate in the project/activity.
7.
satisfied with the amount of time it took to acknowledge my concerns and/or contributions.
8.
satisfied with the final result of this project/activity.
  
Additional Comments:
 
Providing the following information is optional, but it would help us to track the service provided and help target where improvements can be made.
 
Name:
Department:
Email Address:
 
 
     
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