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Purdue University
Student Services
Technology & Assessment
Schleman Hall, Rm. 204
475 Stadium Mall Dr.
West Lafayette, IN 47907-2050
Phone: (765) 714-6610
Fax: (765) 496-1109

DEPARTMENT HEADS SURVEY

SSTA Importance & Satisfaction Survey of Services Provided

Contact Name:

Responding Departmental Area:

Evaluation Period:

We request a single response from each supported area. The intent is to receive a response that represents the view of the management team of each area.

The results of this survey will be used for three major purposes:

To identify the gaps for areas of high importance where satisfaction is an issue. Consideration will be given to making improvements in those areas, which may require additional input from our supported areas to fully identify this need.
To identify any services or programs provided that have little importance for all areas. Consideration will be given to their discontinuance if they will not introduce risk or do not provide a benefit to the University.
To identify if there are any services we are not providing that would be worth pursuing on behalf of our supported areas.

SSTA SERVICE PROVIDED

Importance Rating	Satisfaction Rating
5 = Very Important 4 = Important 3 = Somewhat Important 2 = Unimportant 1 = Very Unimportant	5 = Very Satisfied 4 = Satisfied 3 = Somewhat Satisfied 2 = Dissatisfied 1 = Very Dissatisfied

Technology Support Programs:

Workstation Technology (Help Desk) Services
Importance	Satisfaction
5 4 3 2 1	5 4 3 2 1

Our area has used this service:	YES NO

If Satisfaction rating is lower than Importance rating, please indicate any recommendations for improvement:

Data Steward Services
Importance	Satisfaction
5 4 3 2 1	5 4 3 2 1

Our area has used this service:	YES NO

If Satisfaction rating is lower than Importance rating, please indicate any recommendations for improvement:

Information Technology Consulting Services
Importance	Satisfaction
5 4 3 2 1	5 4 3 2 1

Our area has used this service:	YES NO

If Satisfaction rating is lower than Importance rating, please indicate any recommendations for improvement:

Departmental Application Programming Services
Importance	Satisfaction
5 4 3 2 1	5 4 3 2 1

Our area has used this service:	YES NO

If Satisfaction rating is lower than Importance rating, please indicate any recommendations for improvement:

SSTA Website as an Information Source
Importance	Satisfaction
5 4 3 2 1	5 4 3 2 1

Our area has used this service:	YES NO

If Satisfaction rating is lower than Importance rating, please indicate any recommendations for improvement:

Leadership Efforts:

SSTA Steering Committee Program
Importance	Satisfaction
5 4 3 2 1	5 4 3 2 1

Our area has used this service:	YES NO

If Satisfaction rating is lower than Importance rating, please indicate any recommendations for improvement:

Departmental Computing Coordinator Program
Importance	Satisfaction
5 4 3 2 1	5 4 3 2 1

Our area has used this service:	YES NO

If Satisfaction rating is lower than Importance rating, please indicate any recommendations for improvement:

ITaP Relationship Management & Stewardship
Importance	Satisfaction
5 4 3 2 1	5 4 3 2 1

Our area has used this service:	YES NO

If Satisfaction rating is lower than Importance rating, please indicate any recommendations for improvement:

SSTA Customer Satisfaction Surveying Program Survey Results
Importance	Satisfaction
5 4 3 2 1	5 4 3 2 1

Our area has used this service:	YES NO

If Satisfaction rating is lower than Importance rating, please indicate any recommendations for improvement:

Would your area like us to consider any new "high importance" program or service that we are not currently providing?

Are there any new initiatives in your department that you would like us to help investigate?

Area for any additional open comments:

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If you have trouble accessing this page because of a disability, please contact ssta@purdue.edu.