Information Technology Consulting is responsible for the successful initiation and completion of complex administrative computing projects. These projects provide a product or service at no cost, to a specified scope, and in a timeframe agreed upon with the Executive Sponsors.

Within the framework of a typical project Information Technology Consulting will oversee and manage the following activities:

• Manage the project activities for feasibility studies time and cost estimates
• Development or implementation of a new or revised system:
• Develop a charter that documents the work effort to be undertaken
• Formulate project scope and objective statement
• Identify the approach and deliverables
• Develop and manage a project plan to ensure timely completion of the project
• Assign resources to work efforts
• Identify training needs for project staff
• Provide day to day direction for the project staff
• Direct the work of consultants assigned to the project or work group
• Provide quality assurance for product and process
• Act as the primary internal and customer contact for the project or workgroup
• Understand and communicate the priorities for the project track, the project's service requests, problems, and issues
• Report status, progress and issues to SSTA and/or customer management
• Assist in determining software and hardware requirements
• Assure that everyone is trained and prepared to operate and maintain the system
• Participate in establishing and managing service level agreements for your primary systems and customers
• Manage project staff (as needed), set expectations for assigned staff, review and evaluate the work of assigned staff, prepare annual performance appraisals and identify training needs for staff
• Assure that the appropriate communications and coordination takes place with all areas of SSTA and VPIT.
• Provide timely communications to the work group to insure that they are well informed
• Develop service level agreements For other consulting activities,
• Apply standard techniques and methodologies used at Purdue University
• Use the expertise of others when needed
• Develop charters for large projects, and statement of understanding memos for smaller projects for signoff by all parties
• For larger projects, develop and maintain project schedule

Priorities

• Develop an IT plan for the Division of Recreational Sports
• Develop a Document Imaging Plan for Student Services
• Assist in defining and clarifying the role of Information Technology in determining departmental/university-wide business practices
• In conjunction with the Director of SSTA develop a marketing plan of the services that are provided within Student Services Technology & Assessment and educate Student Services departments of the services that are available
• Assess and define future consulting needs within Student Services and develop advisory committee to set priorities with ITC and evaluate time lines and future staffing needs

Goal 1: Assist SSTA supported departments in achieving the Strategic Plan of Purdue University

Strategies

• Facilitate accurate and timely communication to achieve unique goals of each department
• Provide a consistent avenue for technological growth that will consider the overall goals of Student Services and Purdue University
• Provide a collaborative effort that will draw upon the most effective resources that are available at Purdue University

Metrics

• Number of activities engaged in that support departmental strategic plan goals

Goal 2: Coordinate the development of an integrated IT plan for the Division of Recreational Sports

Strategies

• Define processes
• Define business requirements
• Develop a fully inclusive evaluation summation of the sports management systems in the market
• Propose a system implementation plan
• Develop IT staffing

Metrics

• Annual assessment of user satisfaction with services
• Software package purchase and deployment

Goal 3: Support an effective rollout of document imaging in Student Services

Strategies

• Serve as representative for Student Services for documents imaging development with OVPIT
• Serve as Project Coordinator for document imaging pilot
• Structure a document imaging solution for Student Services
• Define policies and procedures of operation
• Construct a funding solution for long term implementation

Metrics

• Number of departments and users

Goal 4: Clarifying the role of Information Technology

Strategies

• Determining departmental needs for defining their technological requirements for the future
• Assist in the university-wide business practices and how technology will influences these practices
• Actively identify departments in need of improvements and develop a strategic plan for increasing their knowledge and productivity through technology

Metrics

• Annual assessment of user awareness and satisfaction

Goal 5: Develop a marketing plan of the services that are provided within Student Services Technology & Assessment

Strategies

• Educate Student Services departments of the services that are available within SSTA
• Inform SSTA constituents of where to go for what service
• Conduct information seminars at departmental staff meetings
• Solicit and promote a cohesive understanding of what SSTA can do for an individual department
• Structure a referral network within SSTA
• Inform SSTA staff of all services within SSTA

Metrics

• Number of calls to Help Desk
• Annual assessment of user awareness and satisfaction

Goal 6: Communicate Services of IT Consultant

Strategies

• Assess and define future consulting needs within Student Services
• Develop advisory committee to set priorities within ITC
• Evaluate time lines of future projects
• Define requirements and staffing needs of future projects

Metrics

• Type and number of engagement activities involved in
• Annual assessment of user awareness and satisfaction