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GENERAL SSTA - Annual Report 2001-2002

World Wide Web Services

 
VPSS Web Sites
VPSS Website
http://www.purdue.edu/VPSS/
The VPSS website was redesigned with improved navigation and a few additional pages and sections. The site was separated into five sections to target specific audiences. The different areas are: Students, Faculty, Staff, Visitors, and an All Areas section. Each section has navigation elements specific to their areas (see figure 7-1 and figure 7-2).

Also included in the redesign is a new section for Student Services Development, including information on how to donate to Student Services. And a new page with a biography of the current Vice President for Student Services was added.

TRAX Website
http://www.purdue.edu/Trax/ (link no longer available)
The TRAX website was redesigned with an updated version of the previous look and navigation. The new site makes better use of screen space and an additional navigational directory was added at the top of the page.

Excellence 21 Website
http://www.purdue.edu/Excellence21/ (no longer available)
A new site was created for Excellence 21. The site was previously hosted and maintained through the Technology department. The new site feature includes improved navigation and new and updated content.

Help Gateway Website
http://www.purdue.edu/help/
A new site was created to aid students in finding information online. The site is a one page gateway linking directly to the Student Services HelpDesk website (no longer available) and the SSINFO website. The site has been linked from the Purdue homepage (www.purdue.edu).

SSC Web Sites
Student Services Computing Web Author Website

http://www.purdue.edu/ssta/webauthor/webauthor.php
A new site was created for the Web Author for Student Services Computing. The site includes useful links to other web development and web policy websites at Purdue, as well as, a list of sites maintained by the Student Services Computing Web Author.

IT Consultant Website
http://www.purdue.edu/ssta/itconsultant/
A site was developed for the new Student Services Computing IT Consultant position. The site includes information about the position and services offered, as well as, information about the Student Services Computing strategic plan.

Boiler Gold Rush
A Flash animation presentation was developed and shown at Boiler Gold Rush that promoted SSINFO and the Student Services HelpDesk and the features they offer. The animation directed students to visit the Help gateway website (listed above).

The presentation was followed up with an online scavenger hunt encouraging students to explore the two websites (HelpDesk and SSINFO). Prize packages, provided by Follett's Bookstore, were awarded to the first twelve students who correctly filled out an online form describing the location of an image of a character, Lewis, from the animated presentation

Next Year's Activities
Student Services HelpDesk website
The HelpDesk is part of an expansion project through the Admissions Office and funded by a grant from USA Group. The HelpDesk website is currently being redesigned to improve navigation and will be separated into different sections for specific audiences. The project will also include staffing and training for individuals to answer questions that are received through the HelpDesk.

Student Services Computing website
The Student Services Computing website will be redesigned to improve the look and feel and navigation of the site.

HelpDesk Usage Statistics
Statistics reports have been set up for several of the websites listed above, including: TRAX, Excellence 21, and the Help gateway site. There has not been enough information tallied at this time for an accurate report.

HelpDesk Statistics
2001 Requests 2002 Requests
July - 8931 January - 5055
August - 15676 February - 4477
September - 7321 March - 6356
October - 6105 April - 5576
November - 4472 May - 5170
December - 2546 June - 6233

Total for July - December= 45,051

Total for January - June = 32,867

Overall Total = 77,918

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