Updates
Student Services Computing supports 700 users across 13 departments. We currently support 788 computers, 173 network printers, and 91local printers. During the 2001-2002 fiscal year, we tracked 2,484 tasks into Remedy. Also during the past year, we ordered 78 CPUs, 63 printers, 1 scanner, 20 personal digital assistants, 28 laptops, and 4 projectors.

NETWORK/SERVER PROJECTS
Wireless computing was expanded to SCHL 146 and 236 for use with wireless laptops to aid presentations and training. The wireless access points that were added are compatible with the access points that will be placed around campus by OVPIT. The Registrar's office added wireless access points and 4 wireless laptops to their first floor area of HOVD. This will enable them to train in small groups and near their own work areas.

APPLICATION/DATA PROJECTS
On November 1, 2001, we went through a very painful migration to Microsoft Exchange/Outlook for email and calendaring services. Cleanup from this forced migration continued for about 4 months. The Staff Computer Training Group held classes in McCutcheon Hall for Outlook email training and did an excellent job. In February 2002, all remaining Pegasus mail, address books, and distribution lists were moved to Outlook by zone staff.

HARDWARE AND WORKSTATION PROJECTS
The Windows/Office 2000 migration was completed by December 2001. This migration was very successful. Most departments were migrated on Friday evenings, so that business services would not be impacted. Problems were very few and minor. Training on Windows/Office 2000 differences was offered to every Student Services user. During the training, we also took the opportunity to remind everyone of their responsibilities for using their computers and the network. In July 2001, we began expanding our support to include NROTC, ROTC and AFROTC. This was a challenge due to the wide variety of machines in their inventory. The government decides which computer systems they should be using and just delivers them to their doorstops, without input from the local ROTC units or their computer support people. In March of 2002, we expanded support to cover the Center for Career Opportunities. The machines in their inventory were unable to handle our image, so 23 new Dell Desktops had to be purchased. The migration went very well, and CCO is a wonderful group of people to work with. We purchased a Mimio capture device available for checkout by our departments. The mimio was demonstrated in a DCAC meeting to instruct the Computing Coordinators on how and why to use mimio. Mimio is a very inexpensive device, which can capture drawings on whiteboards. Matching Grant Funds enabled us to replace 23 HP LaserJet II and III printers (fondly referred to as boat anchors), which were increasingly breaking down and needing repair. The LaserJet II's and III's were removed from the environment. Our standard desktop Dell machine now includes a 15" flat screen monitor. The flat screen monitors became the standard when the cost differential was less than $100. Most departments are also purchasing CD writers for their desktop machines.

HAND-HELD DEVICES
In February, we updated our Service Level Agreement for Personal Digital Assistants (PDA). We currently support approximately 40 PDAs.

OTHER
Over Christmas break, the SCHL B37 area was rearranged to accommodate more cubicles and give us a computer work area. Now, every staff person has his or her own work area. In May, we were also able to finish the redesign of the basement by purchasing and installing a computer workbench. This features a static dissipative countertop, under cabinet lighting, taller benches to prevent back strain and allow additional torque when needed, lots of storage space, immense amounts of electrical outlets, and swinging monitor arms.