Experiences & Accomplishments

AREAS OF EXPERTISE

• 25 years of delivering IT solutions to business - focus on client/server, networking & Internet access.
• 10 years of IT management – hire/fire, budget, salary admin, & multi-site staff.
• Staff Development of technical & non-technical skills leading to Consultant or Management positions.
• 15 years of IT project management – delivery on-time & with-in budget – up to $45 million & 50 staff.
• Building user relationships & aligning IT Strategic initiatives with Business Unit Strategic Plans using SWOT.
• Broad knowledge in all IT areas – led enterprise-wide architecture standardization for a large corporation.
• Proactively seeks out & drives change for improving business processes to increase profitability.
• Internet, e-Business, Security, & Networking Certified.
• MBA Certificate.
• PMP Certified.

PROFESSIONAL EXPERIENCE
NX COMMUNICATIONS LLC – startup Internet Service Provider - Marion IN – 3 years
Director, Technical Service (1999 to 2002)
RESPONSIBILITIES:

• Established and Managed a Technical Service Department.
• Implemented custom networks with high speed Internet Access & Web Services for business clients.
• Supervised support of internal Internet connectivity systems (DNS, Proxy, Firewall, Anti-virus, Email, Web Hosting, Server Hosting, Content Filtering, VPN, etc).
• Performed Technical Purchasing.

• Established Policies & Procedures for department, increasing staff efficiency from 60 to 88% (47% increase).
• Developed a tracking database for the service workload. This resulted in 100% billing, making NX consistently profitable on a monthly basis.
• Established vendor relationships to get pricing discounts, which decreased COGS from 75% to 62% of sales.
  This doubled the annual net profit for NX.

• Directed staff of System Engineers & Architects – interfaced with departments in a 1,000 person IT shop.
• Project manager for implementation of 2,000 Unix servers used for client/server applications.
• Administered a $5 million expense budget.
• Balanced L3 support needs with change requests and new project demands.
• Had final approval & purchasing authority for all UNIX architecture decisions, a $25 million capital budget.
• Developed Capacity, Disaster Recovery, and Strategic IT Plans with business units.

• Saved $500,000 annual ongoing (10%) in my budget by restructuring vendor support.
• Proposed, justified & directed the effort to consolidate multiple UNIX servers to Sun E10,000 servers & implement EMC Storage SANs. Received CIO Quality Manager Award for this effort.
• Implemented policies, procedures and custom personal goals to improve staff morale. This led to decreased turnover and the way to becoming 100% staffed, which allowed project deadlines to be met.
• Managed a project to implement 1,500 servers and 7,500 PC/LANs in a nationwide branch network.
• Initiated & implemented projects that reduced the number of non-standard supported systems from 25 to 15.
• Implemented procedures that decreased problem resolution time by 50%. Included transfer of people to another department.
• Initiated a charge-back system for UNIX systems to centralize control & lower overall costs.

• Managed a staff of programmer/analysts who developed client/server applications with legacy system interfaces. Developed the corporation’s first OO application in Powerbuilder, now used as the global OO tool.
• Project Manager for applications requested by business units – used SDLC, JAD, RAD, OO methodologies.
  
• Liaison to business units - determined project requirements and implemented cost-effective solutions.

• Directed the two-year development effort of a client/server Solicitation & Leads Management system for 1,500 retail branches that increased sales by 30%. Received a 100-share company stock award for this effort.
• Managed the development of a client/server branch banking platform application.
• Led a company-wide global architecture effort to reduce the number of IT development tools and platforms supported. The first year’s effort allowed the redirection of 10 FTE from maintenance mode to development.
• Authored an IT Strategic Plan mapped to a Business Unit's Strategic Plan.
• Directed the effort to develop a new Sales Plan Compensation system that gave complete control of sales plan administration to the users rather than having to request programming changes.
• Initiated an "Account Manager for a Day" program to expose my staff to the business processes we supported.

• Account Relationship Manager for Household International, responsible for sales and customer satisfaction.
• Multi-million dollar sales quota - selling solutions that ranged from the mainframe to desktop systems.
• Responsible for all levels of customer satisfaction on the account, from technical staff to business executives.

• Exceeded sales quota all four years.
• Gained participation in Household’s strategic planning conferences, both the technical and business side.
• Initiated & managed a project to get Household's branch equipment maintenance records accurate and the invoices paid on time. This resulted in increased customer satisfaction & a decrease in A/R day's outstanding.
• Public Speaker at IBM Finance Conferences for groups up to several hundred.

• Provided technical sales support & install base product support focusing on network and distributed systems.
• Provided project implementation plans and support to client.
• Provided customer satisfaction resolutions.

• Managed my customer’s implementation of it’s 415 bank branch automation project across the US & UK. This effort brought in $25 million of revenue over three years. I was the architect & PM of the solution.
• Sold & implemented a mainframe e-mail system for 15,000 users. Included development of custom training.
• Sold & supported an AS/400 system used by 150 collectors, assisted vendor in porting mainframe COBOL.

• MBA Certificate from Tulane University (Ranked 28th internationally) with honors.
• MBA Finance courses from Northwestern University as arranged by IBM.
• BS from Purdue University in Applied Engineering with honors.
• Leadership, Management, and Teamwork courses at IBM & Household.
• PMI’s PMP Certification in progress (passed PMI Knowledge Assessment & exam sitting scheduled).
• IT Certifications: i-Net+, e-Biz+, Security+, & Network+.

• Household: 100% of Management Bonuses all 5 years + Stock Award in 1997 + CIO Quality Award in 1998.
• IBM: Branch Manager Award 5 times + Regional Manager Award in 1990 + Area Manager Award in 1992.
• Charter member of Marion Optimist Club & Volunteer at local hospital in 2001.
• Elected Board Member for SHORE Community Services for the mentally & physically handicapped in1992.
• Purdue: Elected housing President; Campus champs in softball; Charter member of honorary fraternity.