Quality is never an accident; it is always the result of high intention, sincere effort, intelligent direction and skillful execution; it represents the wise choice of many alternatives."

• Chair, Student Services Assessment
• Chair, Student Applications Steering Committee
• Chair, Student Services Strategic Planning Task Force
• Chair, Student Services Technology Steering Committee
• Co-Chair, Identity and Access Management Advisory Committee
• Distributed Computing Advisory Committee
• Institutional Data Network
• Academic IT Leaders/Departmental Computing Managers

• As Chair of NASFAA's Electronic Services Advisory Committee for the 1995-96 year, Received NASFAA's "Committee of the Year" award in July, 1996.
   
• Received the Western Association of Student Financial Aid Administrators' "Special Recognition" award in May, 1996.
   
• Integrated use of the Institutional Quality Control Pilot Project (IQCPP) in all aspects of aid administration; received the model IQCPP award in 1990.
   
• Received the Institutional Model of Quality Award at NASFAA conference, July 1991.
   
• Project leader for the design, development and installation of FAVORS (Financial Aid Voice Response System)
   
• Member of project team for developing an integrated admissions/financial aid/housing application, and designed a preliminary financial aid estimate system to support the application.
   
• Member of project team for developing a dial-in electronic admissions and early-financial aid application.
   

Publications:

• Student Aid Transcript, "Financial Aid Embraces the Internet," fall/winter 1996.
   
• "A Beginner's Guide to Financial Aid on the Internet," National Association of Student Financial Aid Administrators, co-authors John Carver and Bob Quinn, July 1995.
   
• Indiana Student Financial Aid Administrators' Newsletter, "Using the Equity Model for Aid Packaging," spring 1995.
   
• Student Aid Transcript, "From Counselor to Technician," spring 1994.
   
• Student Aid Transcript, "General Guidelines for Selecting Student Aid Software," Special 1994 issue.
   
• NASFAA Journal of Financial Aid, "Financial Aid Compliance; Cost Versus Benefit," co-authors Terri Davis and Sue Brandt, fall 1993.
   
• Student Aid Transcript, "Self-Serve Financial Aid," winter 1993.
   
• Student Aid Transcript, "The Computing Generation Gap," summer 1992.
   
• NASFAA Journal of Financial Aid, "Comparing the Accuracy of Estimated Versus Actual Income Data on the Financial Aid Form," co-authors Terri Davis and Teddi Whaley, winter 1991.
   
• Student Aid Transcript, "Cultivating a Quality Culture," fall 1990.
   
• NASFAA Journal of Financial Aid, "Parent's Perspective of Financing a Child's Education," co-author Marvin Smith, spring 1990.
   
• NASFAA Journal of Financial Aid, "Use of the Institutional Quality Control Pilot Project Versus 100% 1040 Verification," co-author Natala Hart, winter 1989.
   

• "SIS Enterprise Development - Doing it Ourselves: Pandemonium or Panacea?," EDUCAUSE Conference, October 2001 (link no longer available)
   
• "Creating New Services for Employing Technical Personnel at Purdue University," EDUCAUSE Conference, December 1998.
   
• "Equipping Aid Administrator's with Technological Tools," Rocky Mountain Association of Student Financial Aid Administrators' Summer Institute, June 1996.
   
• "A Facilitated WWW Computer Lab," Western Association of Student Financial Aid Administrators Conference, May 1996.
   
• "The National Student Loan Data System," SCT's Technical Currency Program Annual Conference, March 1996.
   
• "Financial Aid on the Internet: Getting Started," SCT's Technical Currency Program Annual Conference, March 1996.
   
• "The Virtual Financial Aid Office," SCT's Technical Currency Program Annual Conference, March 1996.
   
• "Financial Aid on the Internet: Getting Started," California Association of Student Financial Aid Administrator's Conference, December 1995.
   
• "Guidelines for Selecting Higher Education Administrative Software," Southwest Association of Student Financial Aid Administrator's Conference, November 1995.
   
• "The National Student Loan Data System," Midwest ASsociation of Student Financial Aid Administrator's Conference, October 1995.
   
• "Electronic Communication," Midwest Association of Student Financial Aid Administrators Conference, October 1995.
   
• "Internet Tools for the Financial Aid Office: A Primer for the Novice," National Association of Student Financial Aid Administrator's Conference, July 1995.
   
• "The National Student Loan Data System," Association of American College Registrars and Admissions Officers Conference, April 1995.
   
• "Self-Serve Financial Aid Using Internet Gopher," Student Information System Users Conference, March 1995.
   
• "Guidelines for Selecting Higher Education Administrative Software," Association of American Medical Colleges Conference, January 1995.
   
• "Generating Provisional Award Letters Independent of a Financial Aid Management System," Student Information System Users Conference, February 1994.
   
• Automated Entrance and Exit Loan Counseling," Student Information System Users Conference, March 1993.
   
• "Financial Aid Voice Response at Purdue University," Student Information System Users Conference, March 1993.
   
• "Using Statistical Analysis to Improve Quality," the United States Department of Education Training Workshop, August 1992.
   
• "The Institutional Quality Control Project and its Effect on Total Quality Management," National Association of Student Financial Aid Administrators Conference, July 1992.
   
• "Generating Customized Letters Using Fourth-Generation Programs," Student Information System Users Conference, March 1992.
   
• "Managing Financial Aid Transcripts," Student Information System Users Conference, March 1992.
   
• "Electronic Loan Processing," Student Information System Users Conference, March 1991.
   
• "Salary and Staffing Patterns of the Financial Aid Profession in Indiana," Indiana Student Financial Aid Administrators Conference, May 1990.
   
• "An Automated Voice Response System in the Financial Aid Office, Student Information System Users Conference, March 1990.
   
• "The Case for a Reduced Verification Policy Through the Use of Institutional Quality Control Project," Midwest Association of Student Financial Aid Administrators Conference, October 1988.