Frequently Asked Questions
I don’t have a job number but I want to check on my job, what can I provide to help?
We track orders through the operation by the job number. If you don’t have a job number, then provide as much information as you can about the job. This information would be most helpful:
- Person who placed the order
- How was order sent to Printing Services—dropped off, campus mail, submitted on-line, or sent through SRM.
- Project description
- Due date
When will my job be ready?
Our Form 3 and SRM both require a requested delivery date. We do our best to meet this expectation. When the date cannot be met, one of our customer service representatives will contact you to make alternative arrangements.
How do I make changes to a job that is in production?
Contact the customer service representative or the designer you have been working with. If you do not know who has been helping you with your job, contact Bruce Rainey or Cathy Aper, customer service.
Bruce Rainey, 494-0314, email@example.com
Cathy Aper, 494-0255, firstname.lastname@example.org
Do I need to make an appointment?
It is not necessary to make an appointment to bring a job to Printing Services. However, if you want to meet with someone specifically or have special needs, you may want to make an appointment.
Where and how do I send my files?
Small files may be sent to email@example.com. Larger files may be sent to our FTP site (unsecured) (see FTP Instructions) or use ITaP’s File Locker (secured). The Web site to access File Locker is https://filelocker.itns.purdue.edu. You will need to log in with your Career Account.
How do I get a job reprinted?
To Place a Rerun Order
How do I get an estimate?
How do I place an order?
See Order Process
Can I get help filling out an order?
Absolutely, please contact one of our customer service representatives.
What software applications do you support?
- Adobe InDesign, Photoshop, Illustrator
- Microsoft Office including Publisher
- Pagemaker files are still accepted.
Where are you located?
Main operaton: 698 Ahlers Drive at the corner of Ahlers and South Russell. (See map)
Satellite centers: See Hours and Locations.
Where are my packages picked up and dropped off at?
Most buildings have designated central receiving areas for all shipments. This is where your packages will be delivered unless a specific location is requested. Packages will also be picked up in the receiving area unless other arrangements have been made. Make sure your package is clearly marked for Printing Service.
Can I bring in my own paper?
Absolutely! If you are not sure that we will be able to print on your selected stock, call Bruce Graves, our Front Office Manager for assistance.
Often we have customers who will bring in special paper for their jobs. We can print on the stock, or if the paper you are supplying is part of a book we can insert the pages where needed.