Home
STAR
(Supervisors' Tips & Resources)
Human Performance Improvement
What is Human Performance Improvement?
Human performance improvement is the systematic process of discovering and analyzing important human performance gaps, planning for future improvements in human performance, designing and developing cost-effective and ethically justifiable interventions to close performance gaps, implementing the interventions, and evaluating the financial and non-financial results.
from ASTD Models for Human Performance Improvement, Second Edition William J. Rothwell, ed.
What does HPI mean for organizations?
HPI specialists work with your staff to identify the root performance cause and help to identify solutions/interventions that will best close the gap in performance. It is a partnership of departments working together to find the best solution.
What kinds of interventions are we talking about?
An intervention can be as simple as changing the layout of a form, to an entire training program on a new process. The intervention is selected based upon the root cause of the performance deficiency and the elimination of gaps the intervention will remove. To learn more about HPI program and the courses, go to the ASTD Website.