SERVICE QUALITY

1. What GIS product or service do/did you use? (check all that apply)
   

   Floor plans	Ortho Photography	Base Maps
   Utility Maps	Specialty Maps
   Other (specify)

   
   
   
2. Did you receive what you ordered?
   

   Yes

   No

   
   
   
3. Please rate your satisfaction with GIS service on the following scale:
   

   	Excellent	Very Good	Good	Fair	Poor
   a. Ease of making request
   b. Timeliness of receipt of product(s)
   c. Condition of product(s) on receipt

   
   
   
4. Please rate your satisfaction with the GIS staff:
   

   	Excellent	Very Good	Good	Fair	Poor
   a. Courteous and professional
   b. Responsive to your needs




PRODUCT QUALITY


5. Did the product meet your expectations?
   

   Yes

   No

   
   
   
6. Please rate the product:
   

   	Excellent	Very Good	Good	Fair	Poor
   a. Organization and readability
   b. Content
   c. Relevance and usefulness
   c. Overall content, accuracy, timeliness

   
   
   
7. How do you intend to use this product? (check all that apply)
   

   Survey	Locate	Design/Estimating
   Research	Presentation
   Other (specify)

   
   
   
8. On average, how often do you use GIS products or services?
   

   Less than once a month	3 to 4 times per month
   1 to 2 times per month	Once a week
   2 to 3 times per week	Daily

   
   
   
9. What recommendation(s) do you have for improving GIS services or products?
   
   
   
   
10. For statistical use only, your primary affiliation is:
    

    Director	Engineering	Utility Distribution
    Project Manager	Surveying	Buildings and Grounds
    In-house Design	Safety	Construction
    Campus Planning	Other:

    
    
    
11. Optional: May we contact you for additional information?
    

    Name
    How would you prefer to be contacted?
    No preference (provide information below)
    Phone
    Email
    Face-to-face. An appointment will be made.