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OnePurdue
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This Web site is changing! A new, redesigned site will launch at the end of the day Wed., May 14. Although the Web address will stay the same, some content will be reorganized to better reflect the project today. Please explore the new Web site Thursday and update any bookmarks/favorites you may have.
OnePurdue User Support
Questions? We've got answers!
This page outlines several ways you can get help with OnePurdue. We encourage you to first try the several self-help resources available below.

If you can't find an answer to your question with any of these, there are assisted-help resources for all campuses below.

Photo of Marcie Solis
Photo by Steve Jones

 

OnePurdue Student Systems Self-Help Resources
Online Help
A searchable database of troubleshooting tips.
Frequently Asked Questions
A collection of some of the most commonly asked questions about the new OnePurdue student systems.
Blackboard Help
Help for staff who need to access Blackboard to take online training courses for the new OnePurdue student systems:
Ask Us” Student Academic Help Knowledge Base
OnePurdue Finance & HR Self-Help Resources
News and Quick Tips for SRM Users
Information and tips for staff using OnePurdue's SRM.
Employee Self-Service
Details on how to access and use OnePurdue's online Employee Self-Service.

Tips for first-time ESS Users

Help With OnePurdue Financial and HR Applications
The OnePurdue Help Web site, where one can find step-by-step help for application processes. This includes OnePurdue glossary terms and business process documents.
Help With OnePurdue Business Processes
The Purdue Business Services Web site: Business @ Purdue.
OnePurdue Knowledge Base
A searchable database of OnePurdue troubleshooting tips.
Frequently Asked Questions
A collection of some of the most commonly asked questions about OnePurdue's financial and human resource systems.
Quick Reference Cards and Job Aids
Many illustrated, step-by-step instructions for a wide variety of OnePurdue processes, including more than 40 for financial applications alone, are available here.
OnePurdue Crosswalks
Crosswalks are look-up tables that help OnePurdue users translate Purdue's legacy data to the data used by OnePurdue. The tables on this page will help ease this transition.
OnePurdue Printer Support
This document covers the types of printing possible from OnePurdue applications, and includes the supported and recommended printers for best printed output.
OnePurdue News Mailing List
Subscribe to OnePurdue News to receive news and information about the project, including upcoming changes, tips and items that apply to the entire OnePurdue system.
Blackboard Help
Help for staff who need to access Blackboard to take online training courses for OnePurdue's financial and human resource systems:
OnePurdue Software Support Matrix:

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Assisted Help
ITaP Customer Service Center
West Lafayette
Regional Campus Support
Calumet, IPFW and North Central
Training Help Desk
Send all OnePurdue training-related questions to oneptrain@purdue.edu.
Resetting Passwords
(Passwords cannot be reset via e-mail.)