February 29, 2016  

Thumbs Up: Mark Houser

Mark Houser

Mark Houser, refuse/recycling equipment operator in Buildings and Grounds. (Purdue University photo/John Underwood)
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Editor's note: Since 2010, Purdue Today has invited faculty and staff to recognize the good work of others on campus through its weekly "Thumbs Up" feature. The newsletter periodically will publish an expanded version of this popular feature in an effort to further call attention to employees' excellent work.

Lil Conarroe, library assistant in the Physics Library, recognizes Mark Houser, refuse/recycling equipment operator in Buildings and Grounds, for Houser's work with campus recycling efforts.

Conarroe writes:

"I just want to share with you the wonderful service that is delivered by Buildings and Grounds as a whole, but also by Mark Houser as an individual who works for that department. Recently, we started a recycle project to remove excess paper when the content is available online. I put in a request for pickup, and the first time he stopped at my office Mark introduced himself, asked about the volume expected and then went over the removal options -- all part of his job. 

"What I feel was beyond the call of the job is the fact that size limits of doorways made it impossible for the best solution, so Mark worked us into his already loaded schedule with early morning drops. He also would bring up extra bins so I could fill those while he took the full ones down and brought up more empties -- doubling his load each time he stopped at my office.

"He has gone above and beyond reasonable expectations to make the removal of recycled material from my area painless for me. I have always been happy with the service/help I have received from Grounds and Recycling, but arranging extra bins, checking up on workflow needs, and keeping in touch with me to be sure my needs are met is way beyond normal customer service, especially in light of our different shift times.

"I have thanked Mark as well as informed his supervisors, but I would like the campus as a whole to be aware of what a wonderful job this man is doing to promote the 'green' and to keep the entire campus running smoothly." 

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