New HR Help service increases protection of sensitive information

December 13, 2012  

A new Web service called HR Help is now ready to use.

HR Help lets employees send messages back and forth with Human Resources within a secure system that safeguards the content of the messages. It protects privacy at a higher level than ordinary email can, making it the preferred way to communicate about health, benefit and other personal matters involving sensitive or protected information.

"Many people like to use email when corresponding with HR because it's so convenient," says Teresa Wesner, customer service manager in Human Resources. "But email isn't as secure as we'd like it to be, given the personal, private nature of many of the messages we get."

HR has stayed away from responding by email when the message has involved information protected under HIPAA regulations. "We found alternate ways to respond, but now, with HR Help, the electronic communication can flow freely," Wesner says.

To use HR Help, faculty and staff should go to and log in with their Purdue career account and password.

Once logged in, the employee will enter and submit a message, and will then receive a request ID number from HR Help. The employee will get an email notice when HR has responded to the employee's message. Using the request ID number, the employee will log into HR Help to read the response.

"HR Help lets us provide convenience and security for our faculty and staff," Wesner says. Employees with questions about HR Help may call the HR Service Center at 49-42222.

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