Purdue Benefits shares tips for filing flexible spending account claims

March 29, 2011

Employees can expect smoother and more timely processing of their flexible spending account (FSA) claims by following advice from Purdue Benefits.
  
"We've been working with CIGNA to streamline FSA claim filing procedures," says Becky Gutwein, benefits manager in Human Resources. "While processing is not yet as straightforward and easy as we'd like it to be, we do have some information and tips that should help."

The deadline for submitting 2010 FSA claims is April 30.


Completing the forms

CIGNA requires that forms be filled out correctly, completely and legibly. To increase the likelihood of a suitably completed Reimbursement Request Form or Debit Card Validation Form, do the following:

1. Use the online form to ensure filled-in information is readable. Key in the information online, and then print the completed form.

2. Use the CIGNA ID number or Social Security number of the Purdue employee who enrolled in the FSA.

3. Be sure the form has been signed and dated by the Purdue employee who enrolled in the FSA.

4. Don't use a highlighter to call attention to anything on the form, as it will gray out the info when the form is faxed.
  
5. Read the information on the back of the form about proper receipts and documentation.
  
The Reimbursement Request Form can be downloaded at http://www.purdue.edu/hr/pdf/CIGNAHCFSAClaimForm.pdf.  The FSA Debit Card Validation Form can be downloaded at http://www.cigna.com/pdf/HRA-FSA_DebitCardValidation.pdf?5448.


Documenting medical, prescription and over-the-counter expenses

When an employee uses the FSA debit card as payment, CIGNA should be able to substantiate medical, prescription and over-the-counter expenses automatically, if the employee is covered by a Purdue medical plan. CIGNA will use information already in its claims system. Employees should keep their receipts, however, as they will need them to substantiate their claims if CIGNA cannot do it automatically.

Employees who did not use their debit cards should complete the FSA Reimbursement Request Form to submit their claims to CIGNA. Attach a copy of an itemized receipt for each claimed expense.

Documenting dental and vision expenses and claims paid through another employer's medical plan

CIGNA will not be able to substantiate these transactions through its system because CIGNA does not process dental and vision claims for Purdue. Likewise, CIGNA's system will not have information about claims paid through another employer's medical plan.

Employees who used their debit card for such expenses will need to submit the FSA Debit Card Validation Form and attach a copy of an itemized receipt for each claimed expense. Employees may submit their receipts to CIGNA right after paying for the service, without waiting for CIGNA to request them.

Employees who did not use their FSA debit cards should use the FSA Reimbursement Request Form to submit a claim to CIGNA. A copy of an itemized receipt must be attached to the request form.
During this time of year, reimbursement requests may take up to 15 business days to process.
          
Questions

Direct questions to CIGNA Customer Service at 800-767-7141. Customer service is available 24 hours a day, 7 days a week. More information about flexible spending accounts is available on the Purdue Benefits website at www.purdue.edu/benefits.