Terminal Services Account Request AProcess (add, modify, delete)

	Who	What to Do
1	Requesting Department	Department process followed to identify the need to add, modify, or delete access to the ITSO Terminal Server.
2	Requesting Department	Department process followed to complete the Terminal Services Account Request Form.
3	Department Head or Designee	Department Head or Designee signs and submits the Terminal Services Account Request Form to the Zone.  Department Head or Designee submits a copy of the form to the departmental Technical Coordinator.
4	Zone	Zone staff request Terminal Services access from ITSO Windows staff.
5	Zone	Zone staff notifies requester that the access is active.
6	Zone	Zone staff send instructions to staff member that received access.