Frequently Asked Questions

Security

• Process for Immediate Separation of Employment
• Why should I lock my workstation?
• Is it possible to scan my home computer for files potentially containing SSN information?
• How do I protect my home computer from viruses?
• How can I speed up the weekly virus scan?
• How do I send a confidential print job to the printer?
• How do I dispose of floppy disks or CD/DVD media that contains sensitive and/or restricted data?
• How to Scan your Workstation for Potentially Sensitive Data

Outlook and E-mail Information

• How to enable additional Spam Filters
• How to manage your Outlook Account
• What do I do if I receive an e-mail that is suspicious?
• Can I use my home computer to check my work e-mail/calendar or open files?
• How do I change my Exchange password?
• Opening another user's calendar
• Setting up Calendar Permissions
• Setting up Outlook on a newly reconfigured PC.
• Creating Shared Outlook Folders
• Introductory Outlook E-mail and Calendar Information
• Where can I get more information about SPAM filtering?

Hardware/Software Information

• There are updates to my departmental application, what should I do?
• I want to order/install some hardware/software...
• Can I use my work software at home?
• How do I learn more about software and computers?
• Can I bring in something from home and have it installed on my computer?
• What should I do when preparing to conduct a presentation using Adobe Acrobat Connect Professional within Business Services? 
• What does it mean when you say my PC will be reconfigured?
• How do I clean my LCD monitor?
• How do I open and modify documents created in Word, Excel and PowerPoint 2007?
• What device is supported for electronic notetaking?

• What actions should I take when notified that my OnePurdue Portal password has expired or is about to expire?
• What are password requirements?
• I can't remember my password...
• What does it mean when I am locked out of my account?
• Why do we have to use good passwords? 

Miscellaneous

• What is the Zone?
• What is a Technical Coordinator?
• How do I clear the cache in IE?
• Does the Zone support personal digital assistants (PDAs)?
• I am having trouble printing html code documents
• Who do I contact for support after hours?
• Definitions of Zone Vocabulary
• Why do we replace computers every four years?
• How should I move files across directories within file services?
• I recently got married/divorced and want to change my name

Resource Reservations

• How do I reserve the Business Services Training Room?
• How do I reserve Laptops?