Leave processing changes in Human Resource Services

To provide better leaves management support and improved customer service, Human Resource Services established the Leave Processing Center in the Shared Services Center (SSC) effective March 1, 2009, to process, review, and approve employee leaves. The SSC Leaves Processing Center coordinates various processing actions that were formerly handled by Employee Relations, Staff Benefits, and the Shared Service Center.

In addition, the Leave Processing Center works with departmental business offices and satellite HR operations (i.e., Housing and Food Services, Physical Facilities, ITaP, and Advancement) in managing various leave situations.

Staff Benefits provides overall leave policy administration, including policy review, revision, interpretation, and approval of policy exceptions. Staff Benefits works closely with the Leave Processing Center to manage various leave situations and coordinate benefit-related programs associated with leaves (i.e., short term disability, long term disability, worker's compensation, and return-to-work programs).

Supervisors should continue to use their existing leave resources and follow any area specific guidelines in assisting employees with various leave situations.

Leave Support Contacts

• Leave Processing Center
• Lisa Hornbeck (Shared Service Center) is the FMLA coordinator responsible for the processing of all FMLA related leaves. She can be reached at 49-41310 or by e-mail.
• Gayla Ruark (Shared Service Center) is the leaves management and operations administrator responsible for all activities in the Leave Processing Center. She can be reached at 49-46705 or by e-mail.
• Teresa Wesner (Staff Benefits) coordinates leave policy administration activities and provides assistance with policy interpretation and clarification. She can be reached at 49-49514 or by e-mail.
• Employee Relations provides guidance and coaching concerning discipline, job performance, termination, and employee complaints. Should the use of leaves have an impact on an employee's job performance that may result in disciplinary action or impacts the organization's ability to deliver services, Employee Relations can provide consultation and support on these matters. Employee Relations also provides assistance and support to employees who wish to discuss issues and concerns. Contact Employee Relations at 49-41679.

- Kevin Vedder, assistant director
   Shared Service Center

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