| Employee Relations case study: Handling a social secretary
Jenny has been a secretary in your office for seven years. The atmosphere in the office is relaxed and friendly, and staff often refer to it as one big family. Everyone gets along and seems to like each other. Over the last year, though, you have noticed that Jenny spends a lot of time taking personal calls on her cell phone, and chatting with clientele and the other secretary about non-work subjects. The other two managers have both complained to you that they think itï¿½s beginning to interfere with the productivity of the office.
Jenny has received an overall performance rating of ï¿½Exceeds Expectationsï¿½ over the past three years. Jenny is sometimes overly sensitive, so you are not sure how she will react to your addressing the situation.
As Jennyï¿½s manager, how should you handle this situation?
- Kathy VanPaemel
Visit the LeadingEdition index of articles and past issues.
LeadingEdition is an electronic newsletter for Purdue University supervisors. It is produced and distributed by Purdue University Human Resources four times annually. If you have questions, comments or suggestions relating to the newsletter, please call 49-41679 or email us. Thank you.