Questions and answers
General
1. Why should I use the Center for Healthy Living?
The Center for Healthy Living provides high-quality health care that’s convenient and affordable.
- You’ll have shorter wait times at the center than you’ll generally have at a doctor’s office, and the convenient location may save you traveling time.
- The center provides a great value for office visits, plus you get in-depth time with your health care team. Purdue Incentive and Purdue Copay participants pay just $10 for an office visit. Purdue Choice Fund participants pay based on a "fair market value" fee schedule.
- No charge for preventive care. Avoid health care costs by taking care of yourself.
- No charge for health coaching or for dietitian, employee assistance, and medication therapy management services.
2. Where is the center located?
The Center for Healthy Living is conveniently located in the Purdue West Shopping Center at 1400 W. State St., West Lafayette.
3. What are the operating hours of the Center for Healthy Living?
Hours are Monday through Friday, 7:30 a.m. to 5 p.m.
The lab is open Monday through Friday, 7 a.m. to 5 p.m.
4. Do I have to make appointment in advance to use the Center for Healthy Living?
Scheduled appointments are strongly recommended to reduce wait time; however, drop-in visits are accommodated if there are openings on the schedule.
5. How is the Center for Healthy Living staffed?
The Center is staffed and operated by a third party provider called CHS Health Services. Staff includes a physician, nurse practitioners, RN-health coaches, a medication therapy management pharmacist, a registered dietitian/certified diabetes educator, a wellness coordinator, an employee assistance counselor, medical assistants and administrative staff.
6. Is parking available?
On-site parking is available, and no permit is required.
7. What CityBus lines go to the Center for Healthy Living?
Eligible users
1. Who can use the Center for Healthy Living?
The center is exclusively for benefits-eligible Purdue faculty and staff, plus their spouses/same-sex domestic partners and children 8 weeks and older who are covered on the Purdue Choice Fund, Purdue Incentive or Purdue Copay medical plans. Preventive care is available to covered children 18 years and older. Non-preventive care is available to children 8 weeks and older.
2. Can I go to the Center for Healthy Living if I am not enrolled in a Purdue medical plan?
Benefits-eligible employees who are not covered by the Purdue Choice Fund, Purdue Incentive or Purdue Copay medical plans may obtain preventive and primary care and treatment of common illnesses at the center for fair market value. The center will provide a receipt that the employee may submit to his or her outside medical plan.
Regardless of medical plan participation, benefits-eligible employees may use the center’s additional health, life and support services at no charge. These include health coaching, registered dietitian services, medication therapy management, and employee assistance counseling.
3. Can I access the Center for Healthy Living if I do not work at the West Lafayette campus?
Yes, the center is open to all benefits-eligible employees.
4. Can I bring my family to the Center for Healthy Living?
Yes, the center is available to your family members who are covered on the Purdue Choice Fund, Purdue Incentive or Purdue Copay medical plan.
5. Can Purdue retirees use the Center for Healthy Living?
Retirees covered by the Purdue Choice Fund, Purdue Incentive and Purdue Copay medical plans may use the center.
6. Can graduate staff use the Center for Healthy Living?
Graduate staff are not eligible to use the center. Their medical plans are served by the Purdue University Student Health Center (PUSH).
7. Can non-Purdue employees (for example, assigned workers, temporary, contractors, and on-site vendors) access the Center for Healthy Living?
No; however, benefits-eligible employees of the Purdue Research Foundation and the Purdue Alumni Association may use the center.
8. Can I access the Center for Healthy Living if I am no longer a Purdue employee, but currently on COBRA coverage?
Services
1. What services are provided at the Center for Healthy Living?
The Center for Healthy Living offers a wide range of services to treat common illnesses and promote health.
Treatment for common illnesses
- Abdominal pain, stomachache
- Allergies
- Bronchitis
- Colds, coughs, flu
- Eye, ear, nose and throat infections
- Nausea, vomiting, diarrhea
- Rashes, skin conditions (minor)
- Sinus infections, sinusitis
Primary care and wellness
- Annual physical exams, including sports physicals and well woman and well man exams
- Personal medical consultation for high-risk conditions
- Certain vaccinations, allergy shots and immunizations, including personal travel immunizations
- Health promotion and education, including tobacco cessation and weight management
- Employee assistance counseling
- Blood pressure checks
- Cancer screenings
- Cholesterol screenings
- Diabetes screenings
Condition management
- Management of chronic health conditions
- Care coordination
- Health coaching, registered dietitian services
- Lifestyle risk factor counseling
- Medication therapy management (MTM) services
Tier 1 lab facility
- Preventive screenings
- Diagnostic testing
2. Can someone at the Center for Healthy Living help me manage my ongoing medical condition, such as diabetes?
Yes. The center provides chronic condition management for diabetes and other common conditions. Routine services such as examination, screening, laboratory studies, specialty exams, health education and monitoring, and medication therapy management are available.
If you are already seeing a health care provider for your condition, continue your care with your current provider. Your health care provider can refer you to the Center for Healthy Living for related services, such as those provided by our dietitian or medication therapy management pharmacist.
3. Is there a pharmacy in the Center for Healthy Living?
4. Does the Center for Healthy Living provide counseling or mental health services?
The center’s staff includes an employee assistance counselor who can assess your situation and refer you to the mental health provider who can best meet your needs.
5. Can I go to the Center for Healthy Living if I have a work related injury?
No. Go to Regional Occupational Health Center (ROCC), 1321 Unity Place, Creasy Lane, Lafayette or IU Health Arnett Occupational Health Center, 2600 Greenbush St., Lafayette. See the Worker’s Compensation Web page for more information.
6. Can the Center for Healthy Living help me with my benefit questions, claims or spending accounts?
You should continue to contact Purdue’s HR Service Center for all of your coverage and claims questions. Call 765-494-2222 or use HR Help at https://www2.itap.purdue.edu/bs/hrsc_comm/hrsc_comm_login.cfm.
HR Help is a secure Web system that safeguards messages sent between you and Human Resources. It protects privacy at a higher level than ordinary email can, making it the preferred way to communicate about health, benefit and other personal matters involving sensitive or protected information.
Costs and ways to pay
1. How much does it cost to use the Center for Healthy Living?
- Preventive care is provided at no charge for participants 18 and older who are covered by the Purdue Choice Fund, Purdue Incentive or Purdue Copay medical plans.
- Non-preventive care, including primary care and treatment of common illnesses, is provided for a $10 copay for participants 8 weeks and older who are covered by the Purdue Incentive and Purdue Copay.
- Purdue Choice Fund participants pay for primary care and treatment of common illnesses based upon a published fee schedule. Choice Fund participants must pay "fair market value" due to regulations governing high-deductible medical plans. Participants 8 weeks and older are eligible for non-preventive care.
Benefits-eligible employees who are not covered by a Purdue medical plan may obtain preventive and primary care and treatment of common illnesses for fair market value. The center will provide a receipt that the employee may submit to his or her outside medical plan.
2. What types of payment are accepted at the Center for Healthy Living?
All major credit cards and debit cards are accepted, including health savings account (HSA) and flexible spending account (FSA) debit cards.
In addition, Purdue Incentive and Purdue Copay participants may pay their $10 office copay by payroll deduction. The employee’s authorization for payroll deduction will be required at the time of service.
The center does not accept checks or cash.
3. Do I have a separate copay for lab work?
The Center for Healthy Living includes a Tier 1 lab operated by Mid America Clinical Laboratories (MACL). Therefore, Purdue Incentive and Purdue Copay participants have no charge for eligible lab work done through the center.
Purdue Choice Fund participants are charged Tier 1 lab fees for their lab work done through the center.
4. Is the copay automatically reimbursed through my flexible spending account (FSA)?
No, the Center for Healthy Living copay is not auto-reimbursed through your health care flexible spending account; however, you can use your FSA debit card to pay at the time of your visit. If you don’t use your FSA debit to pay, you receive a receipt for your services, which you may file for flexible spending account reimbursement.
Appropriate times to use the center
1. Can I use the Center for Healthy Living during my work hours?
Yes, provided you have the approval of your supervisor. If you are ill or going for preventive care, you may use your available sick time, just as when you’re visiting an off-site health care clinic or provider.
2. If I’m sick at home, can I still use the center?
Yes, the center is available to you even on those days when you call in sick to work.
3. Can I access the Center for Healthy Living during a leave of absence?
4. Can I go to the Center for Healthy Living if I have a work related injury?
No. Go to Regional Occupational Health Center (ROCC), 1321 Unity Place, Creasy Lane, Lafayette or IU Health Arnett Occupational Health Center, 2600 Greenbush St., Lafayette. See the Worker's Compensation Web page for more information.
Privacy and medical records
1. Is my private health information shared with Purdue?
No. CHS, a third-party administrator, manages the center’s operations to ensure privacy and confidentiality of your individual data.
3. Will the Center for Healthy Living provide copies of my records to my primary care provider?
Yes, copies of your records are available to your primary care provider at your request and as required and allowed by law.
Working with other health care providers
1. Does the Center for Healthy Living take the place of my primary care provider?
You may use the Center for Healthy Living for your primary care, if you wish.
On the other hand, if you prefer to continue using your community doctor for your primary care, the center’s staff welcomes the opportunity to work with your doctor.
- Your community doctor may refer you to the Center for Healthy Living for services and education.
- With your approval, the Center for Healthy Living updates your community doctor about the services you receive through the center.
2. Can the Center for Healthy Living refer me to specialists in the area?
Yes, and the staff can help you use Castlight, Purdue’s online health care shopping tool, to find high-quality, cost-effective specialists who participate in your Purdue medical plan's network.
