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Technical Help Questions

What are the online application system requirements?

Supported browsers include Google Chrome, Firefox, or Safari. It is strongly recommended that Internet Explorer is not used.

If you are using one of the supported browsers and are experiencing problems, we encourage you to upgrade to the latest version. If you still experience problems after upgrading, please make sure that your browser is set to accept cookies. Also, make sure the following browser settings are enabled:

  • JavaScript must be enabled.
  • Pop-up blockers must be disabled.

If your browser has a section for trusted sites, please enter these two URLs:


If your email offers a whitelist, please add the following address:

For security reasons, we recommend that you log out of the online application after each session.

I have forgotten my username or password.

If you have forgotten your password, click on the "Forgot your Password" link on the application login screen. You will be required to enter your email address and birthdate. An email will be sent to you with instructions for resetting your password. If you have forgotten your username, send an email to for assistance.

My recommendation provider did not receive an email notification to submit a recommendation on my behalf.

The email notification to your recommendation provider is immediate after you enter his/her name into the application

If you are interested in re-sending an email notification to your online recommendation provider, you can return to your application status page by logging into Under your application checklist, click the link to re-visit the Recommendations Page. Click "Edit", and then click "Send Reminder".

Your recommendation provider may have filters set on his/her email account that may not allow the email to come through correctly. If you believe this is the case, your provider can email our Technical Support team at

Can I add or remove recommendation providers after my application is submitted?

Once your application is submitted, you do not have the ability to return and make revisions to your recommendation provider list.

You do have the ability to have a hard copy recommendation letter sent to the program to which you are applying. For recommenders wishing to complete a paper recommendation, please send the following recommendation form (PDF).

I cannot locate my institution in the Look-up Table

For the best search results, search by institution name. Do not enter the full institution name. Leave out words such as university or college. The institution name or abbreviation may be slightly different from what is stored in the lookup table.

For example, if you are searching for Purdue University, limit the search name to "Purdue."

If you still cannot find your institution, type in School Not Listed in the name field and click "search". Click the link "1. 000000|School Not Listed" displayed at the top of the page. This will return you to the Education Background section of your application. Once there, please update "School Not Listed" in the "Name of Institution" field to your institution name.

Can I update my online application after it is submitted?

You may submit your application only once. You will not be able to make changes to your application information using the online application system after submission. However, you will be able to upload additional transcripts or documents requested from your graduate program through your application status portal

Can I update my statement of purpose after it is submitted?

Once you have submitted your application to the Graduate Admissions office, you do not have the ability to return to your application to upload a new statement of purpose. If you are interested in submitting a new statement, please contact the graduate program to which you are applying.

How do I update my email address?

If your email address has changed, please return to your application using your username and password. If your application is not yet submitted, you can update your email from the Personal Background section of the application.

If you have already submitted your application, you can update you email from your application status page. Click on "Change Email Address" at the bottom of the page.

How do I create a second application account?

If you are interested in creating more than one application, our system will allow you to have multiple applications within your account. Log in to your existing account at From the Application Management screen, click the link at the bottom to “Start New Application.”

Who should I contact for additional technical support?

If you require additional technical support or have a question not addressed on this Web page, please email

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