Quality-management tools have been successful in optimizing complex systems in manufacturing, transportation, and other service industries. Research suggests that these same techniques have great potential to achieve a healthcare delivery system of increased quality, efficiency and satisfaction among patients, clinicians and staff.
The Healthcare Technical Assistance Program at Purdue University offers a variety of quality-management training courses that couple classroom sessions with "learning laboratory" experience allowing students, groups and organizations to put tools and methodologies into practice. Contact us to discuss consultation and training options that best meet the needs of your organization.
Mary Anne Sloan, DirectorAn effective work process is a reliable one - it produces the same outcome every time. Lean methods improve the reliability of work processes by identifying and eliminating barriers and sources of variability within the system.
Originally developed in the Japanese automobile industry, lean methods can be adapted to redesign and optimize healthcare processes, resulting in more effective, efficient workflow and greater satisfaction among patients and staff. Lean healthcare analyses include:
