Division of Financial Aid Services

Specific financial aid questions can be answered by our highly trained client service assistants and financial aid counselors. DFA offers Call Center Services, Walk-In Services, an Email Inquiry Service, and Student Employment Services.

CALL CENTER SERVICES

Specific and personal questions can be answered by a highly trained client services assistant via a phone call. These DFA staff members are available from 8 am to 5 pm, Monday through Friday at 765-494-0998. See the Call Center Services webpage for more information.

WALK-IN SERVICES

Specific financial aid questions can be answered by a highly trained client services assistant in Schleman Hall Room 305. The client services assistant may refer a student to an office counselor to discuss his or her situation. Client services assistants are available from 8:00 am to 5:00 pm, Monday through Friday on a first-come, first-served basis. See the Walk-In Services webpage for more information.

EMAIL INQUIRY SERVICE

An email inquiry service is available for your convenience. Most financial aid questions submitted via email are answered within 24-48 hours (between 8 am – 5 pm, excluding weekends and holidays). See the Email Inquiry Service webpage for more information. Our email address is facontact@purdue.edu. We recommend that you phone or visit if your question is urgent.

STUDENT EMPLOYMENT SERVICES

Student Employment Services within the Division of Financial Aid brings eligible student employees together with both on- and off-campus community employers. Our offices are located in the Division of Financial Aid, Schleman Hall of Student Services, Room 302. Our regular office hours are Monday through Friday 8am-5pm. Our telephone number is 765-494-5056; our FAX number is 765-494-6707. For more information, visit the Student Employment Services webpage.