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Airline Fees and Policies

Check with your travel arranger or airline websites for exact rules and how they pertain to your specific airline and fare type.

  • Most nonrefundable tickets must be used on the ticketed date of travel.
  • Many tickets are non-refundable, while others may be subject to a refund penalty, which limit their refundable value. In most cases, the words non-refundable or non-ref are generally printed on the ticket and ticket receipt.
  • Certain tickets allow no exchanges/refunds at all. Other tickets may allow exchanges (other than a name change) with a fee. Most airlines charge a $150 fee at the time an unused ticket is exchanged.
  • Fully unused non refundable tickets may be applied as a credit towards the purchase of one new ticket in the passenger's name.
  • Travel must commence within 1 year of date of original issue. If the fare for the new journey is lower, any residual amount will be forfeited. Additional fare amount and change fees may apply..

Customers with non-refundable tickets that allow changes will have a full year from the date their original ticket was issued to reschedule without losing the value of their ticket, provided they cancel their reservations prior to scheduled departure time.