What's Happening with Ariba?
10/6/16 Planned SAP Outage October 8th 6-10 am, Ariba users should not approve requisitions or Invoice Reconcilitions Exceptions or receive PO's during the outage. The documents will fail because SAP will be unavailable.
1) A requisition is fully approved, Ariba goes to SAP for a PO #, failure. The requisition will have to be resubmitted by the requester when SAP is available again. The requsitions will be in composing status in their My Documents box on home tab.
2) A user tries to receive a PO, tries to pass to SAP, failure (Procurement Services handles posting receipt in SAP)
3) An invoice comes in from a supplier, failure. The invoice should pass to SAP the next business day.
10/1/16 REMINDER: ERP PUSH FAILED emails on receipts are worked on by Procurement Services staff. No action is needed by receivers. Receivers may stop Ariba from sending emails by changing their email notification preferences. A QRC is posted on the business@purdue website under Procurement->Ariba. Edit Receipt Email Notification Preferences for Receivers in Ariba QRC.
10/1/16 REMINDER: Do NOT refer Invoice Reconciliation Exceptions to anyone. It just increases the number of approvals needed and no value. The refer box appears when all exceptions are not cleared or accepted and the Invoice Reconciler or Level 1 Fiscal Approver is trying to submit the IR document. All exceptions must be cleared or accepted before the IR document may be submitted. Check the status on each line item with an exception. If the status field is blank, the exception has not been cleared or accepted.
9/3/15 UPDATE: Ariba has confirmed this change was a fix for a defect we had been working with. The current way we are working is the way Ariba designed the system to run. A specific QRC to archive the "Receive" items will be published shortly. 8/26/15 Receivers have reported a significant number of receipts appearing in their To Do lists this morning. Ariba’s monthly update occurred last night and may have caused some changes. IT is working with Ariba to determine the issue. As a workaround, receivers may archive the receipts to remove them from the To Do list. The Remove Watch Items from To Do in Ariba QRC has the basic steps. Replace the word “Watch” with “Receive” then follow the steps.
8/21/15 For help to reduce the number of emails coming from Ariba, please view the Edit Email Notifications in Ariba QRC.
4/17/15 RESOLVED: A user notified the helpdesk of an issue with receiving less than a whole number, such as 4.75. The ability to receipt less than a whole number is by unit of measure. Hours is now in the list as acceptable. Contact the Procure-to-Pay Helpdesk if this errors happens.
2/3/15 FAQ: Q: I need to get the reconciler role added for Rhonda Reconciler for org unit 00438. She has the role already but not for our org unit, how do I do that?
A: The instructions are in the Attribute Request – Manager Self Services – Invoice Reconciler – Ariba QRC on business@purdue website under Procurement->Ariba.